Home Instead Senior Care welcomes training reform

11 March 2013

CEO of Home Instead Senior Care, Trevor Brocklebank, has welcomed health minister Norman Lamb’s plans to introduce compulsory training for all care home staff and carers who provide help in people’s homes.

The new training forms part of government plans to protect the elderly from abuse and neglect.

Home Instead currently employs in the region of 6,500 caregivers who provide non-medical care and support for elderly people living in their own homes. All Home Instead caregivers receive training prior to visiting a client plus ongoing training to enhance their caregiving skills.

Commenting on the proposals, which are expected within weeks, Trevor said, “The review of training in the care sector is long overdue and I would hope that these latest plans will include Personal Assistants who currently have no formal training requirements. Care staff are working with often vulnerable elderly people and it goes without saying that they need to be taught how to deal with them safely and with dignity.”

Home Instead takes the dignity of its clients very seriously and part of their strategy to deliver person-centred care is that clients and caregivers are matched so that they share interests and life experiences, thereby allowing them to more readily create a bond.

Continuing Trevor said, “Training is fundamental but if the care sector is going to stamp out abuse and neglect we need to ensure that we are attracting the right people into adult social care. It’s a two-way thing. We need people who are empathetic, caring individuals who genuinely enjoy spending time with others to come forward to work in the sector.

“For their part employers need to make the work more meaningful and interesting. Ensuring carers are properly trained and understand what is required from them in terms of delivering care with dignity and respect is fundamental to this. It also, quite rightly, places more value on a carer’s work.

“For us at Home Instead continuity of care is also fundamental. It’s in place for the benefit of our clients but it is also hugely beneficial for our caregivers who enjoy more job satisfaction as a result.”

In conclusion, he said, “I would hope that employers in the sector welcome the introduction of compulsory training. I would also urge them to place greater importance on the recruitment and retention of quality care staff.”

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home