Home Instead achieves 5 star franchisee satisfaction for 2nd year!

ranchise Company Home Instead is delighted to have been awarded 5 Star Franchisee Satisfaction for the second year running, following excellent feedback from their franchisees and employees.

2014 5 Star Franchisee Satisfaction logo

Home Instead, who has over 150 offices throughout the UK providing home care services for older people, each year participates in benchmarking programme co-ordinated by Smith & Henderson.  Over 75 franchise companies across the UK participate in the programme and fewer than one in five are awarded the coveted 5 Star Franchise Satisfaction accolade.  Based on the confidential and honest feedback from their owners and their employees the company was considered exceptional.  Five areas were measured; training & support, franchise system, culture & relationships, leadership and general satisfaction.

In 2013, Home Instead were the winners of the Smith & Henderson Best Franchise of the Year and are again delighted to be finalists in the Best Franchise of the Year -£75k investment category for the 2014 awards, which will be announced at the Smith & Henderson Awards ceremony, sponsored by RBS, on 27th November.

Martin Jones, COO of Home Instead said, “We are delighted to have again achieved this prestigious accolade. It’s all about team work; we ensure that all our franchisees get the right guidance, support and resources to help them succeed. We thank all our owners for their tremendous feedback and for all their hard work and commitment in providing the highest standards of care to our clients.”

Ruth Brown, Franchise Development Manager added, “For prospective franchisees it can be difficult to know which are the best franchise opportunities, so these awards help to showcase those companies which are exceptional. There is no better way to understand business performance than by asking the very people who are delivering and working each day with your business model. Knowing a company has achieved 5 Star Franchisee Satisfaction gives real confidence to anyone considering buying a franchise.”

Home Instead is a management franchise so no care experience is needed. They are looking for ambitious individuals who have a head for business, great people skills and lots of drive to succeed. There are territories available across the UK.


For more information about a franchise with Home Instead please contact Rachel Woods on 01925 732460, email [email protected] or visit www.homeinstead.co.uk/franchise