Going the extra mile is the key to being Outstanding

The Brentwood, Billericay and Upminster office has become our 38th
office to receive the top home care rating. We’re thrilled to announce that the office, run by Claire and Steve Willoughby, has received ‘Outstanding’ in its latest inspection by the Care Quality Commission.

The inspectors described the company as being driven by their passion for caring for people and having a ‘going the extra mile’ approach.

Inspectors spoke to clients, their relatives and the team and heard nothing but affection, admiration and trust for Home Instead. They heard comments such as ‘You will not get let down’, ‘I cannot fault them at all’ and ‘this is an excellent company you won’t have any problems’.

One client described a CAREGiver in glowing terms, “What they have done for us was not going the extra mile, but nearer to going two or three miles.”

Steve said: “Working together as a team is at the heart of everything we do. We are passionate about providing only the very best care, not only for our clients but also for older people in our local community.”

Claire added: “We are exceptionally proud of our caring team and to receive an Outstanding rating is very much about all their hard work and dedication.”

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home