Farnborough home care provider receives top accolade

The ‘exceptional’ service of a Home Instead office in Farnborough has been praised yet again by the top industry regulator. 

Home Instead Farnborough, Farnham and Fleet has been rated as ‘Outstanding’ by the Care Quality Commission for the second time in two years.

The team joins an elite group as nationally, just three per cent of home care companies carry this coveted rating.

The report

In the report, inspectors wrote about how the ‘exceptional service’ provides outstanding care. One of the comments read: ‘People were truly respected and valued as individuals and empowered as partners in their care.’

Inspectors noted that the culture of Home Instead is person centred, caring and nurturing and that staff were the care company’s ‘greatest asset’.   

The report detailed the company’s mission statement ‘to help our clients live well in their own homes and in their own way as needs arise and grow. Our dream is to bring people (CAREGivers and clients) together to create beautiful long-term relationships, enriching their lives and the lives of those around them.’

To hear about how this mission works in practice, the inspector spoke to one client about their CAREGivers, saying “I can’t do without them really. They are all wonderful and I am very happy” whilst another client’s relative commented that “all staff, including the office staff, are extremely caring and I am left feeling that they really understand and wish to support my loved ones needs fully”.

Mahdi Kazemzadeh, owner of Home Instead said of the inspection results, “We are absolutely thrilled with the outcome of our latest inspection. Everyone on our team takes their job very seriously and we know that people put their trust in us to provide personalised care to their relatives. 

“It is overwhelming to read all the positive comments in the report.  This would not be possible without the amazing and empathetic care delivered by our wonderful team of CAREGivers, supported by an enthusiastic and diligent office team.”

In closing, Mahdi said, “As you can see by the findings in the report, we operate in a way which is unique and allows us to offer a different working environment for our CAREGivers.  For example, we match clients and CAREGivers – we look for common areas of interest or life experience so that there is an immediate connection.”

You can read the report in detail here.