Edinburgh office excels with ‘excellent’ rating from Care Inspectorate

We are delighted to announce that our office in Edinburgh has received the highest grade possible, a 6 or ‘excellent’, for the quality of care and support it provides.

This rating was given by the Care Inspectorate, the Scottish regulator and inspector of care services, following an unannounced inspection.

During the inspection the Care Inspectorate also awarded a 5 or ‘very good’ for quality of management and leadership.

This is a great achievement for husband and wife team Andrew and Joanna Senew who own and run Home Instead Edinburgh which provides homecare to over 100 people in the local area.

The report includes many glowing comments about Home Instead’s service and highlights our personalised approach. It states that ‘The service excelled at making sure people’s care was personal to them, flexible and reliable. Clients and their families were very involved in developing their care plan and in reviewing their support.’

The report went on to say, ‘People experienced warm and compassionate care from caregivers they had confidence in’, and that ‘The service was making a positive difference to clients’ quality of life.’

Home Instead’s pioneering approach was also highlighted with inspectors stating that ‘People benefitted from an innovative service provider and passionate and experienced managers.’

Andrew and Joanna are, quite rightly, particularly pleased with the comments made to the inspectors by some of their clients and their families.

One client told the inspectors, “This is a very client focused service. The management team is outstanding and caregivers are trained and clearly have a strong sense of high esteem and loyalty for Home Instead. Caregivers are very professional in all matters concerning care and are very kind and caring in their work.”

Having read the report, Martin Jones, Managing Director of Home Instead said, “It is clear that the inspectors saw what we see whenever we visit – a service looking after clients’ social, emotional and physical needs.

“My favourite comment is from the relative of one client who said ‘The best thing for me is the peace of mind the service provides.’

“Well done to Andrew and Joanna and their marvellous office team and caregivers who are doing such great work in Scotland.”

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home