CQC’s State of Care recognises Outstanding 1%

Home Instead owners with Outstanding-rated franchises

The Care Quality Commission (CQC) has today released its annual State of Care report warning adult social care is ‘approaching tipping point’.

The 2015/2016 report noted that most health and social care services in England are providing people with safe, high quality and compassionate care – but with pressures on rising demand, access and cost, the latest report raises concerns about how long this can last.

The CQC’s annual assessment of the quality of health and social care in England highlighted that 71% of adult social care services inspected by the CQC were rated ‘good’ with 1% ‘outstanding’.

As a national homecare provider committed to dignified, quality care standards, Home Instead is firmly positioned in the report’s outstanding 1% category.

Just this week, we proudly announced that our 7th owner Amanda Hamer has received an outstanding rating at Cheltenham and Cotswolds – with Amanda becoming the first homecare provider to receive an outstanding in Gloucestershire.

The achievement also made Home Instead the only home care provider to hold this number of the highest ratings possible.

Our outstanding achievements include a whole collection of firsts. In January 2015, our West Lancashire and Chorley owners Gail and Robert Godson were one of the first three adult social care providers to receive an outstanding rating in the CQC’s new Ofsted-style system.

In February 2016, our Wimbledon and Kingston owners Clare and Mike Jefferies became the first homecare provider in London to receive the rating.

Our Exeter and East Devon owners Mark and Vanessa McGlade became the first homecare provider in the South West specialising in care for the elderly to receive an outstanding rating in May 2016.

Richard Aram and Jo Aram, our East Notts and Melton Mowbray owners became the first homecare provider to receive an outstanding in Nottinghamshire and Leicestershire in July 2016.

And in August 2016, Sarah Slater our Rugby owner became the first homecare service in the whole of Warwickshire to receive the highest rating.

They join Trudi Jameson our Durham owner who received her outstanding rating in February this year. Trudi’s story is referenced in this year’s State of Care Report on p66 for the time given to develop relationships.

The outstanding Home Instead agency in Durham has used its one-hour minimum visits to help develop trusting, meaningful relationships between carers and people using the service. People told us it allowed them time to get to know their carers and feel comprehensively supported. One person said, “They are like family.” Families and staff also commented on the benefits of this policy in terms of its impact on people’s quality of care. People commended the attitude, patience and dedication of care staff. Relatives described visits by carers as “patient and respectful” and “never rushed”. This meant people felt at ease in their own homes and able to build a rapport with care staff.

These seven outstanding owners come from practically all points of the compass.

But they share an affinity with all their fellow owners in our network – having a passion for providing person-centred, relationship-led homecare delivered the ‘Home Instead Way’.

Our owners are proudly united by the Home Instead ethos – to deliver care that passes the Mum Test, the standard you would want to see for your own love one, with visits that typically last a minimum of one hour.

There’s always time to care with our model – and it is given by the same familiar faces that older people know and trust. We believe that’s what makes the great quality of care that our ageing population deserves.


At Home Instead, we echo comments made on this year’s report by Peter Wyman, Chair of the CQC, who said: “All of us all want the same thing – good, safe care that’s sustainable into the future.”