Home Instead Client Satisfaction Survey
Thousands of our CAREGivers and clients have had their say in our annual satisfaction survey and we’re delighted to unveil that once again…
96% of our clients would recommend Home Instead to a friend or family member. 95% of clients also said they felt well-matched with their CAREGiver.
The independent survey of more than 5000 clients and 6000 CAREGivers also shows that our CAREGivers are happier than ever. 92% of our CAREGivers said that they would recommend Home Instead as a great place to work – up 4% on last year.
On top of this, 96% of CAREGivers are proud to work at Home Instead and 94% feel motivated to go above and beyond for their clients.
More CAREGivers feel positive about a future with us too with 86% saying they could see themselves working at Home Instead in 12 months’ time – up 6% from 2017.
An amazing 99% of CAREGivers also have a clear understanding how their work contributes to Home Instead’s mission to change the face of ageing. We’re passionate about changing the perceptions of working in care and are proud to see that our CAREGivers love their role and see the valuable contribution they make.
It all adds up to #HappyHomeCare for both our wonderful clients and hardworking CAREGivers