Celebrations as Home Instead reaches 30 outstanding ratings

There are celebrations all round this week as we are delighted to announce that Home Instead has received its 30th outstanding rating from the Care Quality Commission (CQC) - a fantastic achievement for all involved.

The latest office to receive the highest possible rating is Liverpool Central and North, which is run by Kathryn and Andrew Erskine.

Kathryn is perhaps better known as Kathryn Dion-King – in 1996 she starred on the 2 Funky 2 single Brothers & Sisters, which became a rave anthem after being awarded both gold and platinum discs.

Andrew’s background is also in the music industry; he and Kathryn met when he became her manager in 1993, and he has worked with the Beastie Boys, Fatboy Slim and The Prodigy.

Now they can add another accolade to their trophy cabinet, after receiving a glowing report from the CQC that describes the service they provide as ‘exceptionally caring’.

It states: “Discussions with staff showed a genuine interest and a very caring attitude towards the people they supported.

“Staff were motivated and were proud to work for the service, and spoke positively about the company’s ethos of care.”

One relative quoted in the report said: “From the moment their smiling faces enter my parents’ home they will assist them with their personal care and treat them with respect.”

Kathryn and Andrew found Home Instead while looking for a business that would allow them to work together again.

Kathryn said: “The whole ethos really appealed to us – it seemed very compassionate and understanding.

“Both of us have has successful careers in the music industry but we are so glad we found Home Instead. It is amazing to be able to make such a difference to people’s lives.

“We are absolutely thrilled to be rated outstanding, and we would like to thank our care manager, Lindsay Baccino, and all our brilliant staff for making it possible.

Only two per cent of adult social care providers have been rated outstanding since the introduction of CQC’s new Ofsted-style approach to inspection and regulation in 2015.

Martin Jones, managing director at Home Instead, said: “We are delighted to have made it to the milestone of 30 outstanding CQCs, and would like to offer huge congratulations to Liverpool on their success.

“We are very proud of all our offices up and down the country, and we know that 30 is just the beginning.”

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home