Care company is ‘more like family’

The Care Quality Commission (CQC) has recently awarded Taunton’s Home Instead office with the highest rating of Outstanding.

Owned by husband and wife team Noel and Vanessa Munson, Home Instead is the only home care company for the elderly in Taunton with such a rating.

The report praised the company’s service leadership as ‘exceptional and distinctive’ and ‘the service culture they created drove and improved high-quality, person-centred care’.

Only three percent of care companies nationwide are rated as ‘Outstanding’ by the independent regulators, placing Home Instead into an elite group.

Inspectors interviewed staff, clients and families of clients before making their assessment. The resulting report quotes clients as saying, “They are more than just carers. I love them. I feel so secure when they are around,” and “They are more like family now.” 

The report illustrates what makes the person-centred service so ‘Outstanding’, remarking on how Home Instead ‘placed a high emphasis on matching CAREGivers to people using the service’. Taking life histories, personalities, values, age and beliefs into account ‘had resulted in people building trusted relationships with the CAREGivers who supported them,’ stated inspectors.

In one example mentioned, a client and CAREGiver who both enjoyed singing had been matched and subsequently attended weekly singing sessions together. In another, people with an interest in gardening had been put together as client and CAREGiver. 

The dignity and wishes of clients were shown, throughout the report, to be of paramount importance. Clients noted, “They do exactly what I want them to do. Always my choice.” and “They are really flexible, which means I stay in control and can still live my life.”

Noel said of the report, “Vanessa and I know the wonderful work that our team does every day, to help people lead happier lives, but it is incredibly affirming to read the quotes and stories gathered by the inspectors.

“We are pleased and proud to have joined the small number of care companies officially rated as outstanding by the Care Quality Commission and will continue doing all we can to support our CAREGivers and office staff in their work.”

Vanessa added, “Reading that inspectors found our service to be exceptionally caring, exceptionally responsive and exceptionally effective has been a very powerful message for our team. We are the only Outstanding rated home care company for the elderly in Taunton, and this is something we are very proud of. I can’t thank our team enough for all of their hard work and dedication to caring. They are simply the best!” 

Read the report here: CQC Outstanding report for Home Instead Taunton & West Somerset
Photo of Home Instead Taunton CAREGivers with dog