Canary Wharf is flying high after outstanding result

We are pleased to congratulate one of our youngest owners on their latest Care Quality Commission report, in which they were rated outstanding.

Fahima Khatun was only 26 when she set up Home Instead Senior Care Canary Wharf in 2014, but she had a clear vision for what she wanted to achieve – and safe to say she has managed it.

High-flying Fahima has a master’s degree in mechanical engineering from Kings College London, and had originally planned to go into aeronautics before deciding that care would be more up her street.

She said: “I come from a Bangladeshi background where family and caring for elderly relatives is very important, and that personal experience made me realise that I wanted to help others get the care they need.

“I was born on the Isle of Dogs and have lived here my whole life, and I wanted to do something that would help people in the community.”

Inspectors from the CQC praised the ‘compassion and empathy’ of the caregivers, and the report is filled with glowing praise from clients and their loved ones.

One client said: “If I was giving stars I’d give them five out of five as they are fabulous in every sense.”

A relative of another client added: “What a difference you made. They could not have been better cared for and it made life much easier.”

The inspectors also noted the benefits of Canary Wharf’s two-hour minimum visits, which they said ‘allowed people and their care workers the opportunity to develop extremely positive and caring relationships’.

Fahima added: “I am absolutely thrilled to be rated outstanding, and would like to thank all my wonderful staff for making it possible.

“Our clients are the most important people in the world to us and we will continue to strive to provide the best service we possibly can.”

Only two per cent of adult social care providers have been rated outstanding since the introduction of CQC’s new Ofsted-style approach to inspection and regulation in 2015.

Martin Jones, managing director at Home Instead, said: “Massive congratulations to Fahima and all her team.

“After setting up the office at the age of only 26 she has made a real success of her business. Her passion for caring and supporting both her clients and caregivers is exemplary, and we love having her as part of the Home Instead family.”  

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home