Changing the face of care at home in Newcastle and Stoke

Every year Home Instead Senior Care commissions an independent organisation (Smith & Henderson) to conduct a survey of clients and employees.

In 2016 some of the key findings from the survey feedback for our clients, staff and office were as follows:

100% of our employees state that they are proud to work for Home Instead Senior Care

100% of our employees say they would recommend Home Instead Senior Care services to a friend

100% of our clients would recommend Home Instead Senior Care

98% of our clients stated that 'My CAREGiver takes an interest in me as a person'

The team at Home Instead were delighted with this feedback but we will continue to work hard at maintaining and improving the service provided to older people in Newcastle under Lyme and Stoke on Trent.

 Here's a selection of comments taken from the survey:

Thank you to all who took the time to respond to our survey.  Paul, Sandra and the team.

When seeking care for a loved one you need to be able to trust the service and feel secure that its right for you. Home Instead are both professional, punctual and caring. I couldn't rate them highly enough. ’’

Mr P

Thanks so much for your help in Mum's last weeks. You and your team gave her much comfort and happiness - you should be really proud of the services you offer and the difference they made, not just to Mum but to my whole family.

Ms S

I feel I have known the CAREGivers for years, they are just so easy to get along with.

Mrs D

Thank you for all your care and support over the recent months. For the first time in two years, I have been able to switch off knowing that Mum and Dad are safe and happy.

Mrs C

I feel a lot safer at home than I ever did.

Mr H

I cannot speak highly enough of your professionalism and holistic approach to Senior Care. Thank you for taking the time to relieve the strain and pressure on a situation that was fast becoming fraught and deleterious to all parties.

Mrs B

Mum and I find the service and the carers to be reliable, trustworthy, professional, caring and friendly an immense help to both me and mum.

Mrs C

Thank you for all the work done so far - my aunt is getting used to the idea and it seems to be working well!

Mrs E

Home Instead is a thoroughly professional organisation that does not come over as a business but as caring and compassionate.

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver