The Newcastle under Lyme & Stoke on Trent Team
Millie & Ruby - Directors of First Impressions
Millie and Ruby have considerable experience in the role of welcoming visitors, but don’t be fooled by their size, as you are assured of an enormous welcome and the full force of their affection as soon as you step through the door!
Millie and Ruby (miniature dachshunds) live with owners, Paul and Sandra Edden. Paul and Sandra rehomed them through the Many Tears Animal Rescue Charity and they have proved a fantastic asset to the team.
Paul & Sandra Edden - Business Owners
Paul has been involved with Home Instead Senior Care since it first began operations in the UK in 2005. Having helped Home Instead successfully establish itself as a national provider of care, Paul together with his wife Sandra took the decision to open their office covering the areas of Newcastle under Lyme and Stoke-on-Trent, to fulfil their desire to provide exceptional at-home care for adults aged 18 and above in the community. They have seen how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
Paul is also the company's Registered Manager.
Lisa Lewis – Head of Care
Lisa joined Home Instead in February 2011; she started as a CAREGiver as she found that the flexible hours fitted around her family commitments. Lisa has gained considerable experience and qualifications whilst working with Home Instead and quickly proved herself to be a real asset to the Company as she has since been appointed to Head of Care. Lisa manages the day to day activities to make sure that the care and support we deliver is of the highest quality. Lisa also supports CAREGiver's to fulfil their role effectively and promotes best practice to improve the services we provide.
Michelle Blunt – Head of Operations
Michelle’s role involves scheduling services for our clients. She makes sure that adequate staff cover is maintained at all times, whilst ensuring cover for CAREGiver annual leave, training courses and when a CAREGiver is unable to attend their client for any reason. Michelle also regularly speaks to clients and their families to ensure that our clients’ needs are being met and CAREGiver compatibility and continuity is being maintained.
Before joining Home Instead Senior Care Michelle was responsible for the scheduling of all undergraduate health student placements at City University London.
Lesley Cairns – Trainer/Assessor
Lesley joined the team having worked for Staffordshire County Council for 25 years as a Day Centre Officer working with people who have complex dementia care needs within a day setting.
Lesley’s role at Home Instead involves training all our new and existing CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standards of care, including community and family dementia workshops and Home Instead’s own City and Guilds accredited Alzheimer’s programme.
Chelsea Mincher - Assistant Scheduler/Administrative Assistant
Chelsea is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Chelsea joined us in 2011 on an apprenticeship scheme which was part funded by "The Realise Foundation" created by The Aspire Group. Chelsea has become a key member of the team and is respected for her broad knowledge of the business.
Kerrie Davies - Care Advisor
Kerrie has worked in both residential and domiciliary care settings for a number of years and has gained a wealth of experience. Since joining Home Instead as a CAREGiver in June 2015 she has since been promoted to Care Advisor where she carries out a range of duties and activities to support Lisa, Head of Care. Kerrie’s role also includes providing advice, guidance and support to clients and CAREGivers ensuring the delivery of excellent care.
Ellie Emery – Care Advisor
Ellie joined Home Instead as a CAREGiver in 2016 and it soon became apparent that she had the skills and knowledge to further her career with us as a Care Advisor and indeed was appointed to this position in March 2017. Like Kerrie, Ellie carries out a range of duties to support Lisa, our clients and CAREGivers.
Lynda Hulme - Receptionist/Administrator
Lynda worked as an advisor in an employment law firm for many years. When she retired, she knew that she wanted to continue working so embarked on a new career and joined Home Instead as a CAREGiver. Lynda is now part of our friendly Reception Team that you meet when you come through the door of our office in Wolstanton.
Amanda Fryer- Receptionist/Administrator
Amanda joined Home Instead in May 2015 and job shares the Receptionist/ Administrator’s position with Lynda. Before joining us, Amanda worked for a national estates agent for 20 years in a compliance and admin role. You are always guaranteed a warm welcome at our office in Wolstanton.
Our CAREGivers are the lifeblood of our business. We recruit a diverse range of people who have a passion to help our clients to live independently. All CAREGivers are employed by ourselves, (we do not use agency staff) and are chosen for their empathy and enthusiasm in caring for people. Each CAREGiver undertakes a Disclosure and Barring Service check and successfully provides six references (3 personal and 3 professional). All our CAREGivers complete our extensive and award winning Orientation Programme prior to working with our Clients and are fully DBS checked and insured. We take pride in providing a compatibility match between our Clients and CAREGivers wherever possible and will always personally introduce our CAREGiver to the Client at their first time of meeting. We are always seeking exceptional people to become CAREGivers, please contact our office for further details.
I cannot speak highly enough of your professionalism and holistic approach to Senior Care. Thank you for taking the time to relieve the strain and pressure on a situation that was fast becoming fraught and deleterious to all parties.Mr H