The Newcastle under Lyme & Stoke on Trent Team
Millie & Ruby - Directors of First Impressions
Millie and Ruby have considerable experience in the role of welcoming visitors, but don’t be fooled by their size, as you are assured of an enormous welcome and the full force of their affection as soon as you step through the door!
Millie and Ruby (miniature dachshunds) live with owners, Paul and Sandra Edden. Paul and Sandra rehomed them through the Many Tears Animal Rescue Charity and they have proved a fantastic asset to the team.
Paul & Sandra Edden - Business Owners
Paul has been involved with Home Instead Senior Care since it first began operations in the UK in 2005. Having helped Home Instead successfully establish itself as a national provider of care, Paul together with his wife Sandra took the decision to open their office covering the areas of Newcastle under Lyme and Stoke-on-Trent, to fulfil their desire to provide exceptional at-home care for adults aged 18 and above in the community. They have seen how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
Paul is also the company's Registered Manager.
Michelle Blunt – Head of Operations
Michelle’s role involves scheduling services for our clients. She makes sure that adequate staff cover is maintained at all times, whilst ensuring cover for CAREGiver annual leave, training courses and when a CAREGiver is unable to attend their client for any reason. Michelle also regularly speaks to clients and their families to ensure that our clients’ needs are being met and CAREGiver compatibility and continuity is being maintained.
Before joining Home Instead Senior Care Michelle was responsible for the scheduling of all undergraduate health student placements at City University London.
Louise Mayor - Care Manager
Louise is responsible for overseeing the delivery of excellent person centred care for our clients by ensuring that those we support receive the highest quality service in a way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.
Together with the achievement of Level 5 Leadership and Management, Louise has extensive knowledge and experience in both residential settings and the provision of excellent at-home care.
Lisa Lewis – Deputy Care Manager
Lisa joined Home Instead in February 2011; she started as a CAREGiver as she found that the flexible hours fitted around her family commitments. Lisa has gained considerable experience and qualifications whilst working with Home Instead and quickly proved herself to be a real asset to the Company as she has since been appointed as Deputy Care Manager. Lisa manages the day to day activities to make sure that the care and support we deliver is of the highest quality. Lisa also supports CAREGiver's to fulfil their role effectively and promotes best practice to improve the services we provide.
Lisa has achieved her Level 5 Leadership and Management qualification.
Lesley Cairns – Trainer/Assessor
Lesley joined the team having worked for Staffordshire County Council for 25 years as a Day Centre Officer working with people who have complex dementia care needs within a day setting.
Lesley’s role at Home Instead involves training all our new and existing CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standards of care, including community and family dementia workshops and Home Instead’s own City and Guilds accredited Alzheimer’s programme.
Chelsea Mincher - Assistant Scheduler/Administrative Assistant
Chelsea is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Chelsea joined us in 2011 on an apprenticeship scheme which was part funded by "The Realise Foundation" created by The Aspire Group. Chelsea has become a key member of the team and is respected for her broad knowledge of the business.
Rachel Nixon - Administrator
Rachel joined us in December 2017; she had previously gained valuable administrative experience whilst working at a Cheshire based care company. Rachel brings with her care practice and service delivery skills and is a welcome asset to the team.
Rachel holds a QCF Level 3 in Business Administration.
Amanda Fryer - Receptionist/Administrator
Amanda joined Home Instead in May 2015. Before joining us, Amanda worked for a national estate agent for 20 years in a compliance and admin role and continues to use those valuable skills for us. You are always guaranteed a warm welcome at our office in Trentham Lakes.
Dean Titley – Administrative Assistant
Dean joined Home Instead in the autumn of 2016 as a Business Admin Apprentice from Newcastle College and soon became an integral part of the team. Having successfully completed his QCF Level 2 in Business Administration, Dean has now embarked on his Level 3 studies and attends College once a week. On a daily basis he liaises with both Clients and CAREGivers to make sure that their enquiries and wishes are met.
Our CAREGivers are the lifeblood of our business. We recruit a diverse range of people who have a passion to help our clients to live independently. All CAREGivers are employed by ourselves, (we do not use agency staff) and are chosen for their empathy and enthusiasm in caring for people. Each CAREGiver undertakes a Disclosure and Barring Service check and successfully provides six references (3 personal and 3 professional). All our CAREGivers complete our extensive and award winning Orientation Programme prior to working with our Clients and are fully DBS checked and insured. We take pride in providing a compatibility match between our Clients and CAREGivers wherever possible and will always personally introduce our CAREGiver to the Client at their first time of meeting. We are always seeking exceptional people to become CAREGivers, please contact our office for further details.
Mum and I find the service and the carers to be reliable, trustworthy, professional, caring and friendly an immense help to both me and mum.Mrs B