The Newcastle upon Tyne Team
I have worked locally as a nurse for the NHS for 30 years. I believe that having worked as a nurse I fully understand what a positive impact the right sort of care can have on a person’s life. Our service allows people to remain in their own homes, which is where most people wish to remain.
I was attracted to the ethos of Home Instead after I experienced how Home Instead can make a difference to people's lives in their own homes, as well as providing employment opportunities in the community.
I am the owner and registered Care Manager for Home Instead Newcastle and along with my valuable staff members we ensure the delivery of high quality care. I am also responsible for building relationships with local providers and organisations. I actively seek opportunities for Home Instead to contribute to the local community.
Seventeen years ago I joined Northumbria Police at that time my reason for applying was to make a difference and help those more vulnerable people in the community. This journey eventually took me to being involved within a department called ‘Protection of Vulnerable Persons Unit’. I was personally involved in many investigations some of which were protecting the most vulnerable people in society,highly complex and lengthy.
Everyone involved with Home Instead share the same ethos,to provide the best quality of care with dignity and respect. I have certainly made a difference during my Police career but not on a daily basis. I can happily say now that every day we are making a difference to our clients and our CAREGivers life.
In my current role I am involved on a day to day basis with the running of the business and in particular the recruitment of our CAREGivers. I was acutely aware from my time in the Police Service that quality of the people you employ are crucial to the service you provide. We offer the best service to our clients this means we need to employ the best people. We recruit and train our own. For each CAREGiver we go through a lengthy process, we need to ensure they all need to have the right character traits. We can and do our own training in small groups we need to ensure our CAREGivers have the knowledge to complement their caring nature. We need their employment history and all have full enhanced disclosure clearance. All our CAREGivers need to have six references three personal and three professional. The recruitment process can be over a number of weeks but for good reason, we need the right people. Of course everyone has different skills, abilities and personalities therefore we match our CAREGivers with our clients. However I can confidently say that because we only employ the ‘right’ people I would send every CAREGiver we employ to my own parents.
Rochelle Monte - Care Quality Compliance Lead
Rochelle joins our team as the Care Quality Compliance Lead. Rochelle has worked within care services for a number of years and has a genuine passion for providing quality care for the elderly.
Rochelle has campaigned to improve working conditions for those staff providing care on a day to day basis. This is one of the many reasons Rochelle has joined our team. At Home Instead not only do we deliver a high quality service to our clients we recognise that fair working conditions directly affect the service provided to clients.
Rochelle will complement our team ensuring our high standard of care is delivered and maintained, ensuring our CAREGiver's are well supported to deliver our much needed service.
Rochelle will be an asset to our team, her mission to challenge the current system of care complements the Home Instead Mission of ‘CHANGING THE FACE OF AGEING’ as we all appreciate,to do so, we need to CHANGE THE FACE OF CAREGIVING.
Rob Gilling - Home Instead Scheduler
Rob first came to Home Instead Newcastle in 2012 where he worked as a CAREGiver providing great care to a number of our clients. Due to personal circumstances Rob left but always kept in touch, as a result Rob has returned to Home Instead again as a scheduler.
Rob is a valued member of the team, he has previously worked as a manger at Newcastle Law Courts and more recently Tesco Bank. Both of these roles meant that customer service and organisation was crucial on a daily basis.
Rob has always enjoyed working with the public and enjoys working with our elderly clients understanding the importance of supporting our Clients and CAREGivers to provide the best possible service.
Annie Hunter - Care Quality Compliance Lead
Annie is the most recent addition to our team, Annie has a level 5 Diploma in leadership for Health and Social Care and over 10 years work experience. She will work with Rochelle to ensure that as we grow as a business we retain the quality of service we provide to our clients and supporting the CAREGivers to carry out there role.
Annie found us when a friend used our services she was impressed with what she saw. Annie was looking for a new challenge, however it was important that the new challenge was with company that was making a difference and providing a high quality service on a daily basis.
Annie will be a great addition to the team to help us with our mission to change the face of ageing.
Barbara Lawson - Training Officer
Barbara is our Training officer at Home Instead Newcastle. Barbara has a wealth of experience in care services previously Barbara was involved with NVQ training and was an NVQ assessor prior to her retirement.
We are pleased to say that Barbara decided retirement was not for her and has since become involved with CAREGiver induction training, our bespoke Alzheimer’s and Dementia training and ongoing training and assessment of our CAREGivers.
Barbara’s enthusiasm experience and qualifications makes her the ideal role model for all.
Charlotte Worthington - Senior CAREGiver
Charlie has joined our team as a Senior CAREGiver. Charlie started over two years ago with Home Instead whilst studying at Newcastle University. She proved to be an instant success with her clients and the families.
Despite her young age she has certainly gone the extra mile with client’s,colleagues and other professionals she has worked with. She always presents an educated positive mind-set to all.
Charlie has now completed her degree receiving a 2.1 psychology a fantastic result. Following her successful time at University she has now started as a full time Senior CAREGiver. Charlie will be great asset to our existing team at Home Instead Newcastle.
Angela Smith - Recruitment and Retention
Angela has joined the team to find our future CAREGivers. We have a fantastic group of CAREGivers however as our reputation has grown with our clients so has the need for more CAREGivers.
We only those who pass the 'mum' test if we wouldn't send them to our parents why would we send them to our clients. It is one of the key areas to further enhance our services.
Angela has life experience and completely embraces our ethos to change the face of ageing. She has a wealth of experience working in the legal profession and the charity sector.
If you would like to join our team and make a difference please do give us a call and arrange to meet with Angela for a informal chat at our office at Dobson House, Gosforth.
Home Instead has provided personal care for my 86 yr old mother since May 2015. My brother and I chose Home Instead because they came across as more professional, friendly and compassionate than any other care provider. As soon as we walked into their office, we felt 'at home' and with friends. After 7 months, we don't have any regrets in our choice. My mother receives first rate, one to one care from a neighbourhood based carer, who has 'lightened' my mother's outlook on life. My mother really looks forward to the carers' visits, who she describes as 'canny' and 'lovely'. The carer helps with healthcare and dietary needs, takes her out on trips out to garden centres and shops; and keeps my mother 'alive' - taking her mind back to reminisce her younger days.Alan - Son of Client
We use the Home Instead care folder at my mother's home to deliver thank you messages or provide updates to the care provider. Home Instead are easily and quickly contactable by telephone or email; and provide frequent audits / reviews of my mother's care provision with us in attendance.
Thank you very much, Home Instead!