Here are just some of our brilliant team of CAREGivers. They come from a wide range of backgrounds and with their varied life experiences, each bring their own character to the care of our Clients. Our CAREGivers are what makes Home Instead an exceptional home care provider, without them we would not be given the awards and recognition we have.
Each CAREGiver is carefully selected for their empathy and compassion and matched individually to the personality and interests of the Clients they assist. By drawing on the CAREGiver's compassion and genuine desire to support members of their community, we can assure our clients that they have chosen the right company to provide excellent care.
Manager - Rachael Breivold
Rachael joined Home Instead in 2012 and has over 18 years experience in varied care settings. Her main experience is working with people who have learning disabilities as well as individuals who suffer mental health issues with challenging behavior. Rachel started working for Home Instead in 2012 as a CAREGiver but quickly progressed on to become the Care Coordinator and soon after that as Deputy Manager. In September 2018 Rachael became Manager. Rachael has her QCF Level 5 in Management in Health & Social Care and ILM Level 5 award through ION leadership.
Rachael is friendly, very caring and enjoys a challenge. Rachel gets a lot of job satisfaction from this role as she is able to share her knowledge and experience with our CAREGivers and clients, helping them to enrich their own skills and provide empowerment.
Scheduler - Lisa Rosser
Lisa has always worked in the care sector and looked after her Grandfather with vascular dementia for 5 years. Lisa started out with Home Instead Senior Care as a CAREGiver and then joined the office as a scheduler. Lisa has taken to her role very well and has built great relationships with the clients and CAREGivers.
Lisa loves the ethos of Home Instead as she believes in keeping our clients in their own homes for as long as possible. Lisa has also completed her Level 2 & 3 NVQ in Health & Social Care and has since completed her Level 5 QCF in Health & Social Care. Lisa is currently enrolled at Swansea University studying ILM Leadership & Management.
Lisa enjoys socialising, listening to music and spending time with her 3 children.
Branch Administrator - Megan Leyshon
Megan joined our team in October 2013 and was relatively new to the care industry. Her experience comes from providing care for her grandmother and late grandfather. In the time that Megan has worked here, she has seen that the service Home Instead provides is necessary for providing quality care for an ageing community.
Megan’s objectives are to provide the mechanism that supports the team to provide a high quality administrative service as well as keep the office running. Megan is ambitions and willing to step into any role when it is required. Since starting with Home Instead, Megan has completed her Level 3 & 4 NVQ in Business Administration, Level 3 in Management and has since completed Level 4 QCF in Advice and Guidance.
In her spare time Megan enjoys going to see the theatre, concerts, reading and travelling.
Finance Officer - Malgorzata Warzycha 'Margaret'
Margaret joined our team in 2013 as the finance officer, she works part time (Thursday & Friday) for the Swansea and Neath branches. Margaret is very professional, as well as being passionate about quality care after caring for her own mother.
Margaret also works part time in a residential care home as a chef and attends college weekly whilst she studies for her AAT Level 4 at Swansea College. Prior to Margaret’s move to Swansea, she worked in Harrogate for the European Union Funds department, and has also worked for theatre companies managing financial accounts. Margaret studied at the University of Economics in Wroclaw, where she graduated in 1999. Margaret can speak 6 languages and has travelled extensively.
Business Development Manager - Dawn George
Dawn joined the team in July 2018. Her career background is in sales, management, training and marketing, having previously worked in the fields of insurance, advertising and the Licensed Drink Sector. Dawn is excited to take on the role as BDM to raise awareness of Home Instead and its’ values provided by a passionate support team.
Dawn has experience in looking for care for a loved one, whilst juggling work and family commitments and therefore know the challenges of how hard it can be to ensure the well being of loved ones and the need for family support during difficult times. Dawn is looking forward to a rewarding career, working with an enthusiastic and dedicated team.
Trainer & Retention - Sophie James
Sophie joined Home Instead as a CAREGiver in January 2018 and has progressed into the office in 2019 as a mentor to new and current CAREGivers by doing Support Visits, One to Ones & appraisals, Medication training and Introductions to new clients. Sophie has now progressed as Trainer & Retention in 2020. Sophie is enjoying her new role and is looking forward to training new CAREGivers to reach their full potential as a member of the Home Instead team.
Sophie is completed her Level 2 QCF in Health & Social Care and is progressing onto Level 3. Sophie is trained in Dementia Training, Medication Training and has recently completed her Train a Trainer course.
Sophie loves spending time with her three children and lives by a healthy lifestyle.
Franchise Owner - Ben Ruddle
Ben lives with his wife and children in Bridgend and spends most of his time improving links with the community, and finding those people who need our help. He studied Accounting at Lancashire University and has since been involved in several areas of business, including financial consultancy and property investment.
Ben became interested in caring after experiencing the poor level of care available to his 98 year old Grandfather who suffered from dementia (a particular speciality for Home Instead Senior Care). His experiences showed him that not only was the actual care poor quality, but there was minimal customer service and the available care was task led rather than catering for the individual.
Ben chose to open a Neath branch of Home Instead Senior Care that prides itself on person centred care that is tailor made to the client’s needs and wants. He saw that Home Instead’s compassionate, individualised approach to care was unique, and that the quality of service was its number one priority.