Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Home Instead have been a lifesaver for me and my family. They have never let us down, are always reliable, punctual and treat my mother with respect and dignity. This service allows me to continue to work and know..." KB
"Following their car accident, my elderly parents needed full time care at home.  We chose Home Instead for afternoon companionship from recommendation elsewhere. I didn't expect this would lead to four and..." Mr M.C.
"We used Home Instead Senior Care over 6 years, first as a companionship visit then 4 visits a day and finally right time care alongside 4 daily care visits. Carers were excellent, attentive, caring, adaptable and..." Mrs LK

"Mum, Angela and I wanted to thank you all - care givers and office staff - for the excellent service provided by Home Instead Milton Keynes.  Lynn, Jessica and Shirley have all been so warm, caring, capable and professional throughout, and their commitment to Mum's well being has been outstanding.  Nothing was ever too much trouble and everything was done with such good humour.  Angela and I always felt that Mum was in a safe pair of hands during their call times and we also appreciated the support offered to us two by them and the "back office" team when we needed extra help. You are all stars!"

Mrs VM

"I would definitely recommend anyone to use Home Instead. They have treated my mum with the greatest of care and respect, ensuring her safety at all times. They have great patience with mum and communicate with her as a person not as someone with dementia, although that obviously has to be taken into account. I like the fact there is no uniform as mum would jus think it was nurses coming in and would get upset. The carers have been company for me too and become friends not just carers. I went two and a half years with no help and now. I don't know what I would do without them. You're all stars!"

Ms JC

"Very happy with the service, far superior to other agencies in my experience. care workers are matched to the client, which works well for us. They genuinely care and for my dad cheering his day making our lives better."

Mrs SS

"Home Instead provide a reliable and professional care service to my elderly housebound mother. There are consistently only two carers involved - a main and backup carer - and this allows for the development of the relationship and for continuity of care. There have never been any missed attendances and the carers are very professional and supportive in everything they do. Home Instead offers a unique approach to care, during a period when larger agencies are becoming overstretched, inefficient and unreliable.  "

Mrs PM

"I cannot praise the carers my Mum had highly enough. Professional, kind, caring and often going the extra mile to ensure she was as comfortable as possible, such a contrast from the previous agency - they became friends, not just carers I only wish we could have used Home Instead earlier! Not only that, but office staff and managers were efficient and caring too, always responding when they said they would and following up with courtesy calls to see how things were going. As my Mum's health deteriorated, Home Instead put in extra care as requested often at very short notice and in the final week at home before residential care became the only option, I do not know what I would have done without them."

Client's daughter

"My family wish to thank you and your team for the very professional and tender caring of my wife.  Their ministering helped tremendously in enabling her wish to remain at home until the end of her life."

Mr DW - Milton Keynes

"Our mother's request was to return home on discharge from hospital after having had a terminal illness diagnosis, aged almost 99 years of age and as a family we were faced with very emotional and difficult decisions regarding her care at home. Home Instead Milton Keynes were appointed to provide the care package to support the family and our experiences, from day one, with the managers and caregivers was very positive and they always demonstrated a professional but very personal approach to the often unpleasant tasks undertaken, always gently treating our mother with huge respect. Mum felt very safe and comfortable with the caregivers and looked forward to their visits, in our case that was four times each day and, when it became necessary the transition from single handed to double handed attendance was seamless. Always punctual and apparently unhurried in the delivery of their services the carers really did 'care' for Mum and they became our friends because they empathised with the family's situation and supported and encouraged us to be strong in what was a really difficult time for us all. We all felt that Mum was always treated with the respect that she deserved and in the way that we, as a close and caring family, had reasonably expected. The caregivers were, in our eyes, very special people and the structure of Home Instead Milton Keynes seemed to support and monitor all the activities. Based on our experiences we would have no hesitation in recommending Home Instead as an efficient, effective and professional care service provider. This is not an advertisement for Home Instead but rather a sincere testimonial from an ordinary family who have experienced their actions.                  "

Mr GB - Bletchley

"I must give my special thanks to Carol & Mary who took so much time and care in ensuring that Mum was looked after on a one to one basis, with the dignity she deserved and also for the lovely outings she so enjoyed.  Their service was over and above my expectations and I will always remember the help they gave, which made my life so much easier, when it was most needed. I have nothing but praise for Home Instead."

Mrs VR - Wolverton

"A huge thank you for all your support and patient, efficient organisation throughout Home Instead's involvement with my mum's care.  Your calm approach made a great difference to how I was able to cope with the ever-changing situation. You were fantastic as were all the ladies involved. Thank you so much."

Mr AV, Newport Pagnell

"I really like the way I was matched up with my support person Gemma.  Having someone to support me to go swimming and being in the pool with me helps me with my swimming and to stand up straight.  She has made a huge difference by giving support that is not just about personal care but also doing fun things in life. Plus it is nice to have someone in my own age group that I can do this with.  She deserves a pat on the back!"

Mr DD - Milton Keynes

"For my family, the service offered by Home Instead worked on a number of levels. It brightened my parents' day to see a caring and friendly person to talk to. The flexibility offered by the staff to complete a multitude of tasks is, to my mind, unique.  Home Instead were reliable and punctual and I would not hesitate to recommend this service to others."

Mr CS - Bedford

"Thank you for the excellent care my father received from Home Instead. It was not easy for him to accept help but due to the kindness and patience of your team he came not only to accept it but appreciate and be very grateful for it. I personally was relieved to know that I could rely on your service implicitly and appreciated the fact that if ever the designated carer was unable to come for any reason, and however last minute a change of plan was required, we were never left high and dry. The punctuality of your ladies was excellent. Please convey my thanks to everyone involved with my father's care but particularly to his regular ladies, Betty and Gemma, both of whom were lovely and a pleasure to have coming in to the house. They both gave the impression that they genuinely cared for my father's well-being."

Mrs GB - Olney

"It is a daunting experience to have an elderly relative who is unable to cope for themselves.  It's equally daunting to find people to provide professional care who not only have the right skills and experience but are also 'carers' in the real sense of the word. Unlike some companies, Home Instead avoids providing a package where the person being cared for has to fit in with the design of the package.  Instead they start with the needs of the customer and provide care that meets those needs in the best possible way.  This means that care is flexible and adapts to changing circumstances.  Home Instead spent time getting to know my mother as an individual so she felt valued and 'special'.  I have only praise for the high quality of care that Home Instead provides."

Mr MA - Buckingham

"Very happy and satisfied with the professional standard of care services offered by Home Instead. Struck up an excellent rapport with Caroline. "

Mr RC - Bedford
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