Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

At Home Instead we are very proud of our team of CAREGivers and the difference they make to their clients lives every day. We work very hard to ensure that they receive the very best training and support and we think this shows not only in the great service we offer to our clients but also in the happiness of our staff.

Every year we ask all of our clients and CAREGivers to complete a confidential survey which allows us to gage if we are getting it right and listen to their ideas and suggestions.

This year the survey was undertaken in June and once again we were thrilled with the results

This is what our CAREGivers said about us:

‘’Having recently done the training in Parkinson’s I have found it has helped immensely with one of my clients. Also the Dementia training has proved invaluable helping me to understand and think of alternatives when needed.’’ 

‘’I am given the right support and information to achieve a positive working environment with my clients and family at the top of my agenda.’’ 

‘’At all my appraisals I have been asked what I would like to achieve and my training goals have been taken into account and I am offered training regularly.’’ 

’Whenever I have called the office, straight away I will be given the support/answers required. My manager is very supportive and approachable. The training given is thorough. The further training offered is exceptional.’’ 

98% of our staff said they would recommend Home Instead Senior Care to a friend or family member as a place to work. They believe that Home Instead Senior Care as a whole is effectively managed and well run and they understand why Home Instead Senior Care is different from other care companies

 What our clients think: 

‘’Excellent CAREGivers, good management. They take an interest in the clients real needs and life, I would highly recommend’’ 

‘’They know about the client in a very personalised manner. They provide solutions, not problems in dealing with current issues’’ 

‘’When I was looking for an agency - I was told they would be 'the daughter who doesn't have to go to work' and they are absolutely that. Enabling me to go to work knowing they do so much (if not more) than I could.’’ 

‘’CAREGivers go the extra mile to ensure client is looked after. Plus regular CAREGiver & times makes a huge difference - CAREGivers who get to know clients makes a huge difference especially to someone with Dementia’’

 ‘’Staff are sympathetic, efficient, friendly. They bring a CAREGiver to the house to introduce them before they start working with you.’’

 ‘’Home Instead does what they say in their brochures. A refreshing change from our other experiences. Thank you.’’

Why not get in touch today to request a brochure, enquire about being a CAREGiver or just find out a little more about us.

  • UKHCA Registered

Home Instead have been a lifesaver for me and my family. They have never let us down, are always reliable, punctual and treat my mother with respect and dignity. This service allows me to continue to work and know that my mother is still able to attend appointments and have a lovely day/afternoon out with the carers who she feels are friends - people she can chat to, laugh with and be herself.

The carers go above and beyond, every carer has been happy, cheerful and nothing is too much trouble. Home Instead as a whole keep in touch with me, and are extremely professional in every time they do, they are not just a business, they are part of our family.