The Milton Keynes Team
With a long term background in the hotel and hospitality industry, I know that there is no substitute for excellent service and this is exactly what we at Home Instead Milton Keynes aims to provide to its clients.
When my own mother was seriously ill and living hundreds of miles away, I experienced the pressure of trying to ensure that she was well looked after at all times, so I fully appreciate the peace of mind that a service like ours can bring to concerned family members.
Originally from Wales, I have lived in the area for twenty years now and am married to Matt and have two teenage boys. Phoebe, my young Wheaten terrier, is the latest addition to the Prosky household and I very much hope that once she is trained, she will join the Home Instead team here in the office and will no doubt enjoy getting out and visiting clients
As Care Manager I am responsible for training our CAREGivers and liaising with our clients to ensure that we give them the services they most need. I am very excited about the prospect of working for a company that already has a strong and growing reputation for excellence. I have many years’ experience in the care industry and most recently ran a Red Cross day centre.
My home life is never dull with a husband who runs his own business and two teenage daughters. Any spare time I have is usually spent surrounded by family and we love to travel whenever possible.
As Deputy Care Manager, Rachel is involved in most aspects of the daily delivery of our care services. From the moment we receive a new client enquiry Rachel will work together with them and their family to put a plan in place that caters for their individual needs.
Having over 10 years’ experience in the sector, initially supporting children before moving into adult social care, Rachel also delivers training to new CAREGivers teaching them how to administer medication correctly and the principles of moving and handling.
Rachel comes from a large family having 2 sisters and a brother. This makes her home life as busy as her work, currently living with her partner JJ, mum, dad, sisters, niece and 2 dogs but she says she wouldn’t have it any other way.
Dana’s role as Care Coordinator sees her heavily involved in both scheduling visits and liaising with clients, their families and other health care professionals to ensure every aspect of their care runs smoothly.
Coming from an airline background, delivering great customer service is at the heart of Dana’s nature.
‘It’s very important for me to get to know each of our clients and CAREGivers personally. By fully understanding their needs we can make sure that we respond quickly to any changes. ‘
Pauline is a lady who enjoys a challenge! With a background running pubs Pauline is used to having to juggle priorities which is probably why she has taken so well to her new role within the scheduling team. Ensuring that our clients get the right people at the right time every day takes dedication and commitment but the rewards are well worth it. ‘We know how important it is to the people we support to be sure that they can rely on us. Just that little phone call to let them know we are on our way, or that pint of milk we can get for them on our way over can make all the difference.’
‘I love the fact that I can combine this role with being a team senior so I still get to go out and see all my clients whilst being a mentor to new CAREGivers, making sure that they feel fully supported.’
They say that any office is only as good as the person organising it and that is certainly true of us. Having Debbie to take care of all our administration needs means that we can get on with our own jobs and know that we will never run out of the essentials. Debbie is also often the first point of contact when people phone or drop in and is always there with a smile and the offer of a cup of tea to make them feel welcome.
Some of our CAREGiver stories
I have been with home instead for just over a year, I absolutely love working for them as I feel they are very supportive of me as a CAREGiver but also as me as a person.
I love meeting new clients but also love seeing the same ones regularly, I also like the fact we get time to spend with our clients just to have a chat and hear about their past story's which always fascinate me.
I look forward to many more happy years with home instead.
Mrs E CAREGiver from Milton Keynes
I'm so grateful to Home Instead for all the support and training it has given me and recognising in myself that I can do it. I always know that I have somebody at the end of the phone for any problem, small or large and I love that things actually get done and not just pushed around for weeks. They really do care and want what's best for everyone.
I could never work for anybody else as I am so happy and fulfilled with Home Instead and their clients. So thank you for letting me find something that means more to me than just a job.
Mrs H CAREGiver from Kents Hill
Some of our fantastic CAREGivers!
We feel very strongly that many older people can enjoy a much higher quality of life if they have the right help and support in place. With families often living a long distance away and working full time, this can be hard to provide. Home Instead will tailor support to the individual that will help maintain independence, allowing life to be lived to the full.
Our Office Team Has Grown
With our reputation booming and the need to supply quality home care ever increasing, our team has been growing too!
Not only have we taken on more CAREGivers over the past few months increasing our team to more than 80 with more coming on board all the time, but our office support team has also grown.
We have made two new appointments and are pleased to introduce Lisa Masters who joined us in April and Pauline Klein who has stepped up to become both a team senior and a scheduler.
We used Home Instead Senior Care over 6 years, first as a companionship visit then 4 visits a day and finally right time care alongside 4 daily care visits. Carers were excellent, attentive, caring, adaptable and became friends to my mother not just carers. There was always a main carer with perhaps 2 others to support so mum knew who was coming in and may get to know each other well- so unlike previous agencies where sometimes 8 or 9 different carers would come a week. Managers were supportive and friendly kept in touch and provided care often at short notice as circumstances changed often rapidly. Excellent care service all round.Mrs LK