Testimonials

If Home Instead (Wavetree S Liverpool) featured on Trip Advisor it would, without doubt, feature as the top care provider in Liverpool.Mum formally used Home Instead back in September, prior to being admitted to Hospital. On discharge last week Mum was offered a free 5-week care package from another care provider.After 2 days it was clear that the care offered was wholly inadequate. We recontacted Home Instead and the assistant care manager has coordinated, within a couple of days, a full care package and Mum is now back receiving the care she deserves. What greater testimony is there than people proffering to pay rather than get care for free.The staff and care provided are outstanding with carers arriving on time, every time. This company provides a unique tailored service which is flexible and accommodating.I'm not looking forward to old age but when the time comes Home Instead will, without doubt, be my service provider.Great Service!!! ’’

Client Survey Results!

Home Instead Liverpool South News

Here are a selection of comments that our clients made in our recent client satisfaction survey...

How long have you been a client of Home Instead Senior Care?

'3-4 years'

What type of care do you receive?

'Companionship. Home help or housekeeping service'

How you would rate the overall quality of the service?

'Our carer is absolutely superb. She has made an enormous difference to my mothers quality of life'

How you would rate the overall quality of the service?

'Excellent'

How likely are you to recommend Home Instead Senior Care?

'Very Likely'

One of our newer clients said...

How long have you been a client of Home Instead Senior Care?

''Less than 1 year'

What type of care do you receive?

'Companionship. Home help or housekeeping service'

How you would rate the overall quality of the service?

'Both myself and the family have peace of mind now knowing the carers will turn up and will spend the whole of the allocated time. We have experience of other care companies and this has not been the case'

How you would rate the overall quality of the service?

'Excellent'

How likely are you to recommend Home Instead Senior Care?

'Very Likely'

We're proud that our clients value our service this much and we will continue to maintain such high standards, to change the face of aging and make our clients more independent in the process.

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Family member - Liverpool South

Unsolicited testimonial

Home Instead Liverpool, not only provide excellent, timely care for our Aunt, they join-up all the dots. Everything is covered from standby visits, hospital and GP appointments, chaperoning while tradesmen call and most importantly letting us know if anything causes concern. We get a weekly advance schedule of CAREGivers and times and a clear, detailed statement each month. We couldn't ask for more!

Children - South Liverpool

Dear staff of Home Instead Senior Care, I am writing to express our sincere thanks to everyone at Home Instead for the excellent care that you provided for our dad over the past few years. From the moment you all became involved in his care, we realised that he would be in safe hands. However, over the years the care he received extended far beyond  his physical needs. In fact many of his carers became close friends with all of us. We know that our dad loved all his carers and formed a close bond with them and to see him so happy, made a difficult situation so much easier to bear. We were amazed and grateful at the number of carers that attended his funeral. It touched our hearts deeply. We cannot praise highly enough the professionalism and devotion that your carers have shown to our dad. We thank you again from the bottom of our hearts. With Kind regards C,P,C.

Mrs C. Liverpool

My mum has had dementia for a number of years, but after dad passed away we knew we would be unable to manage to keep her at home without help. Our first care provider did not meet her needs or our expectations of them. That was when we swapped over to Home Instead. Within 3 days mum was so much more relaxed, happy and alert. Her carers are more like friends who pop in to help her. My family all feel mums carers have made a real difference, not only to mum, but also now we know we can trust the carers to put mums needs first. So as a family we are really grateful to have found Home Instead Senior Care. Thank You

Debbie Cully - CAREGiver Home Instead Liverpool South

I have worked for Home Instead Senior Care for two years. I enjoy being a CAREGiver and get a lot of satisfaction in my job role as the clients that I support I find very rewarding. It takes me back to when I was little as I used to help my nanna with her daily activities which I always found fun. When I’m not working, I like to spend time with my family, going to aqua fit & Zumba and socializing with friends. I find working for Home Instead Senior care very rewarding, being able to care for vulnerable adults who are lonely and just need someone to talk too and help with their day to day living.

Mrs H Daughter, Aigburth, Liverpool

I am delighted with Home Instead, since you have cared for my 94 year old mother. She has had a new lease life which is wonderful. She has formed a close bond with her carers. I would and already have recommended Home Instead without any hesitation.

Mr. C, Allerton, Liverpool

"Thank you for the support and companionship I have received over the past few months. The CAREGivers have been wonderful taking me to see my wife in hospital. It is lovely I can still visit her on a regular basis. Without your care and understanding it would be very lonely here on my own."

Mr A, Brother, Allerton, Liverpool

"I would like to thank all the staff and CAREGivers who looked after and cared for my sister for so many years. We are both in our 90's and with no other family to support us Home Instead have been absolutely fantastic. On so many occasions my sisters Carers' went out of their way to ensure she was always safe and happy. Thank you all."

Mrs. W, Liverpool South

"I would like to thank all at Home Instead, especially my CAREGivers, for the 365 days a year support I receive. I hated being in a care home and with your support I just love being back home again. I have been very impressed how understanding and flexible you've been with my calls when I went through a recent rough patch but thanks to your CAREGivers' care and attention I am feeling back to my normal self."

Mrs P, Daughter, Childwall, Liverpool

"I am so happy that we found Home Instead. My mother's previous care company refused to do anything other than microwaved meals and also never visited after 7pm. My mother's health has definitely improved since having freshly prepared meals again and also meals that she likes as well. My mother is so much happier going to bed and getting up when she wants and feels so much more in control of her own life again. You've made the whole family happy. Please tell your CAREGivers how much we appreciate their help and support."

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver