Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"After the sad loss of our dear ***** we feel that we must write a letter of thanks. From our first meeting in your office and your subsequent visit to meet ***** and prepare a care plan, we were confident that we..." Cousin of Maghull Client
"We are more than happy with the service provided by Home Instead Senior Care, this is predominantly due to the excellent Caregivers Pam and Margaret. We cannot praise them enough, they are equal in commitment, they..." Walton Clients
"Open and honest communication with office staff is excellent and very much appreciated, the general standard of care is very good, the Caregivers are respectful and gentle which we are grateful for. Any occasional..." Wife of Lydiate Client

"I like the facility of being able to raise any concerns by email and getting a response promptly, I also like the daily log completed by the Caregivers, which helps me check on progress when I visit. It gives me peace of mind knowing that my aunt is getting a daily check to make sure she is OK. I would definitely recommend Home Instead Senior Care, in fact I already have."

Family Member of Aintree Client

"I engaged Home Instead to care for my disabled brother whilst he was visiting from the United States. As I live overseas myself it was essential that I had the right level of care for him before I could travel back to the UK. My dealings with Home Instead were superb. They were professional, efficient, courteous and most importantly took time to listen to the needs of my brother. Josh, Andrew and the team deserve great credit for the way in which they approach their profession. I would not hesitate to use them again, or recommend them."

Chris from Jersey

"Just wanted to give some positive feedback with regards to Home Instead agency. My colleagues and I have used the agency recently when the Reenablement and other contracted providers have been unable to provide care. Home Instead have responded quickly and flexibly to enable us to discharge patients safely. I worked during the shutdown period and Home Instead communicated any concerns to us without delay. I have dealt mainly with Sue Cornmell (copied in) and have been impressed by her professionalism and the service provided. Sue was happy to meet with a patient and myself on the ward to discuss his complex care needs before agreeing to provide the service. Feedback from service users and carers has also been positive. I felt it important to give this feedback as we often focus on the less positive experiences with care providers and do not always recognise good practice. I would not hesitate to use Home Instead in the future."

Debbie DickinsonSocial Worker Sefton Adult Social Care Aintree Hospital Team

"She really is a wonderful person I'm so pleased with her We get on extremely well I look forward to her coming She works hard then we have a cup of tea when all the jobs are done I really appreciate the service that Home Instead gives it helps me enormously"

Joy (Liverpool Client)

"We are all very happy with the service. The Caregiver matched with my parents has fitted in so well. It comes across as very professional and a very well run company."

Amanda (Daughter of Lydiate Client)

"It is very good. It's special care that you're getting. I have some spare money so I spend it on myself! When you weigh it up for the services you are getting I can't fault it. I'm never going in a home. I couldn't stand that."

Dorothy (Maghull)

"I am a client of Home Instead and came to them through what has been a tortuous route that has included employing other care agencies and directly employing my own PA. Home Instead operate with a different set of values and attitude. No longer am I rushed to complete my personal care within an unrealistic time frame with a carer who is not fully briefed or trained to meet my requirements. No longer do I have to worry about the complexities of employing an individual and being at their mercy for sickness, holidays or a need to leave early to pick up the kids. From the outset Home Instead took time to fully understand my situation including the family requirements. Trouble was gone to to not just to find a person to complete a task but to find a character to match my profile. The extra mile that Home Instead have gone to have given me back my independence and self worth and for this I could not recommend them more highly to you."

Mr G. (Litherland)
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