The Liverpool Central & North Team
Lindsay Baccino - Director of Care & Registered Care Manager
ON OUR OUTSTANDING RATING
"This is wonderful news for our Home Instead office and our caregivers. Home Instead is all about providing an excellent level of person centred care and ensuring that all our clients are safe and receiving the correct support and help at home that they need. Our CQC report and rating tell us that this is something that together our office and CAREGivers are achieving and our clients and their families are happy and satisfied with the care that they receive which is always our priority". Lindsay Baccino
Having worked at our Maghull Office for four years, firstly as Scheduling Team leader and then as Care Manager before being promoted to Director of Care Lindsay has great knowledge of Clients needs and CAREGiver skills. She is friendly, approachable, fair and thorough, she is a great communicator who is always happy to sit down and discuss issues or concerns with anyone. Lindsay is always looking for ways that we can improve the care that our clients receive and the qualities of our ever growing team. She also likes to win the friday staff quiz.
Sarah Cheetham - Assistant Care Manager
"It’s a great sense of achievement to be awarded outstanding from cqc, I have worked for Home Instead for over four years and there is no better place to work. All our staff are caring, compassionate about quality care and it shines through by the service we provide for our clients." Sarah Cheetham
Sarah began with us over four years ago as a CAREGiver, before becoming a Senior CAREGiver and then Care Coordinator and is another great example of our ability to find the best staff from within our existing CAREGiver team. We love to utilise good people to ensure we continue to deliver the very best care possible to our clients. Sarah has grown with the company and we are proud that she is now our Assistant Care Manager. She is thorough, efficient and tricky to beat in the Friday lunchtime staff quiz due to her extensive knowledge of Scooby Doo, African Capital Cities and TOWIE.
Nicola Carroll - Recruitment Co-ordinator
"I am so proud to be part of the team here at Home Instead Liverpool Central & North, the award of Outstanding from CQC is proof of all the dedication and commitment to caring from all the team and the lovely caregivers that make it possible". Nicola Carroll
My name is Nicola I have been with Home instead senior care for 4 years firstly as a CAREGiver and now I am the Recruitment Co-ordinator, I like to talk so this is my perfect job! I My Goal is to find the best quality caregivers that can provide Outstanding care to our lovely clients and to keep Home Instead Senior Care as the UKs #1 Home Care company. In my spare time I love spending time with my 2 young children they make me smile every day and I also tutor Spanish as I lived in Gran Canaria for 10 years and became fluent in Spanish. My passion is food and I love to cook especially baking and I am always making cakes with the children as it is great fun. I am also training to do the Liverpool 5k for the Alzheimer’s Society wish me luck! I love my job and I am proud to be working with such a great team.
Justyna Bojanowska - Care Quality Co-ordinator
"I always knew our caregivers are caring, passionate and going beyond and above, but getting awarded Outstanding from CQC confirmed that. As I was a caregiver myself, I know how much we care about our clients and we build friendships for life.
Our hard work from both office team and caregivers has paid off, and I couldn’t be happier to get recognised by CQC. I’m so proud to be part of Home Instead and we will continue to change the face of aging".Justyna Bojanowska
Justyna is the longest serving member of the office team, having started as a CAREGiver over 4 years ago. Proving herself capable, attentive and thorough as well as being much loved and demanded by some of our most difficult to please clients, we knew she would be a great member of our team. Involved in the daily quality assurance we maintain with our clients, Justyna is a very familiar face with all of our clients and CAREGivers and a very popular character in the community.
Debbie Dickson - Training Co-ordinator
"I feel immensely proud that I was fortunate enough to be part of the team that received an outstanding from CQC its a true reflection of how hard our office staff and CAREGivers are working each day to provide top quality care for our clients". Debbie Dickson
I began working in care three years ago after caring for my terminally ill brother and was fortunate enough to be given the opportunity to become a caregiver for Home Instead Senior Care. I loved spending time with my clients and assisting them with anything that they needed whether it be help with personal care or simply chatting over a cup of tea. It became clear quite quickly to me that care work was something I loved and it didn't feel like a job at all and I looked forward to seeing my clients. I became a senior caregiver and enjoyed that I got to meet and chat to even more of our clients. Last year I became the training co-ordinator and I now get to train and share my experiences and stories with our new caregivers which is rewarding and at times hysterically funny. In my spare time I like nothing better than to spend time with my children or catch up with my friends over a glass of wine or two.
Michael Bellman - Recruitment Assistant
I always knew we were an outstanding company anyway but for CQC acknowledge and award us with this achievement is wonderful I have worked for Home Instead for over two years and i wouldn’t want to work for another company, Our staff are 100% committed and compassionate about the quality of care they provide to their clients. Without our inspiring caregivers this would not be possible I am so proud of everyone and i know we can maintain the standards that have been set . Michael Bellman
Michael has now completed his apprenticeship with Home Instead and we are happy to have taken him on as a Recruitment Assistant, he is such a part of the team that we just couldn't let him go anywhere else! We asked him to make a quick note to tell us all a little more about himself.
I am a keen football player, and a member of various teams. I enjoy listening to music and relaxing. I went to Hugh Baird College in Bootle and studied Computing for 3 years. This is one of the reasons I was interested in the administration role at Home Instead. Another reason was when I was younger my Grandad was in Kemp Lodge nursing home and I really enjoyed going down there and talking to everyone who was part of the care home, My Nan was also diagnosed with Alzheimer’s so I understand what families go through. Home Instead has really opened my eyes and I enjoy interacting with the clients and hope to be here for many years. P.S I have the best haircut in the office and I will not tolerate anyone messing with it. I love to come second from last in the weekly office quiz and one day hope to actually win.
Emma Gleeson - Care Co-ordinator
"I am so proud and happy that we have been awarded OUTSTANDING by CQC. I believe that it is well deserved and great recognition of all the fantastic service we provide to our clients and Caregivers. I truly believe we deliver person centred care for not only our clients but for our wonderful Caregivers too". Emma Gleeson
Prior to working for Home Instead I was working as an assistant manager in a nursery, I enjoyed the caring aspects of this role. I decided to make a change of career when my granddad become ill and I helped nurse him, I realised that this was something I wanted to go into long term and decided Home instead was the place for me. I gained extensive knowledge as a Caregiver before becoming a Senior Caregiver which helped me with my current role as a Care Co-ordinator. I have only worked for Home Instead for just over a year but I feel like I have always been part of the Home Instead family. I love my job and enjoy building relationships with our Caregivers, Clients and their families on a daily basis.
Stacey Batin - Senior Care Co-ordinator
I initially started by career as a hairdresser but I knew my favourite part of the job was spending time with my elderly clients. As well as doing their hair I used to spend time chatting with them, assist with shopping and take them to appointments in my spare time. After 12 years I decided that my vocation was looking after people and wanted to do it full time. After doing my research thoroughly I joined Home Instead because I was impressed with the company ethos and spent time building up my experience as a CAREGiver before becoming a senior CAREGiver and more recently care coordinator. My current role involves handpicking CAREGivers for our clients to ensure they are well matched, scheduling in the visits and providing support to our clients and CAREGivers in the community.
Stacy is currently returning gradually to work following her maternity leave and we are all happy to start having her around again .
Open and honest communication with office staff is excellent and very much appreciated, the general standard of care is very good, the Caregivers are respectful and gentle which we are grateful for. Any occasional issues have been quickly resolved satisfactorily, this is a well considered service which we recommend to others regularly.Wife of Lydiate Client