Finding a Home Care service for yourself or a family member can be difficult and it's important for you to be able to choose with confidence.
We are always trying to ensure that we achieve the highest standards of Quality Care and are constantly asking for feedback to measure this by. We know that if our CAREGivers feel supported and motivated then that is the key to them delivering the best care that they can. So every year we participate in our confidential Client and CAREGiver Survey called PEAQ which is independently run by Smith and Henderson.This survey is sent out to all of our Clients and CAREGivers and asks for feedback on various elements of the service we provide.This then provides us with useful information on how we are doing and key indicators on where we can make improvements to ensure that we can focus our efforts on achieving the highest standard of care.
The main finding of the 2017 survey are highlighted below and we were delighted to find that 100% of our clients would recommend Home Instead and that 100% of our caregivers are proud to work for us.
My fathers CAREGiver provided a tailor-made service and responded well to his needs. We have been delighted by all aspects of the service.Mr J