Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Just wanted to thank everyone at Home Instead who were involved in Dad's care over the last 18 months or so. I was very satisfied with the care you provided and wouldn't hesitate to recommend you. Thanks again." Suzanne Goodwin
"I am really pleased with the support provided, everything works really well. We get on well with all the CAREGivers, all of them are very experienced and are always helpful. The office staff are very helpful as..." G. Brereton
"Christine, (CAREGiver) our mother Betty has always radiated true love,caring for the weak and vulnerable. A warmth which drew people to her when she was in good health but also in her later years, when she was not...." James York

"I would like to thank CAREGiver Euan for the great job he has done with Denis my husband. He was able to take him for his long walks which he likes to do each day. Euan and my husband really hit it off. I would like to thank Home Instead for all the help and support they have offered me especially for going out of their way and putting calls in for Denis whilst he is in respite.I am happy knowing he will be looked after by Home Instead."

Francis, wife of client

"Many thanks ladies, you do a wonderful job. Maura really appreciates everything you do. Not enough praise is given to you. Thanks"

Jo, family friend

"I would like to say a 'Big Thank You' to both Cath and your company for the help and kindness shown to my mum over the last few weeks."

H. Fellows; Ashbourne

"My mum and dad are very happy with the service they receive. My mum's confidence has grown since having CAREGivers, they both get on really well with Arlene, their regular CAREGiver."

Ena G. Leek

"I am extremely happy with the service and with the CAREGiver Helen, we are very compatible and I couldn't ask for a better CAREGiver."

B. Barker

"I am very happy with my CAREGiver Lynn, I don't know what I'd do without her, I really enjoy Lynne's company."

J. Glancy

"My dad's CAREGiver has been visiting for over 2 years and he no longer sees Christine a a CAREGiver but thinks of her as a friend. Her dad commented that when he has a new CAREGiver to cover for Christine's holidays he would like Christine to introduce the new CAREgiver because if the new CAREGiver has Christine's approval, he would be fine."

R. Horley

"We were pleased to meet four carers for the first time - Aimee, Margaret, Euan and Eva, who were all very helpful.  Dad really likes having some male company and he relaxed as soon as Euan walked through the door on Saturday night, and mum was singing Eva's praises when we arrived on Sunday morning.  We've never met Arlene but I gather from dad that she was very helpful on  Sunday lunchtime after he had a toilet 'accident', so please thank her from us.   I've come home feeling very relieved how everything has worked out, and I can't thank you all enough.  Dad already seemed more comfortable with his shoulder and the extra medication in the morning meant I had a much more rational conversation with him when I got home.  I know it will all change again, but please pass on my heartfelt thanks to all the carers, and to you, for all that you do.  "

P.W Leek

"Cath often goes beyond what is asked of her, even if it involves doing things to help in her own time". Cath has also been great with the client since she came out of hospital so a very well done to you Cath! Keep up the great work!"

E.H's Daughter

"I am very happy with the service I receive, there is no comparison between Home Instead and a previous care company i used. I feel more relaxed a I know all the CAREGivers and know what time they will be coming to visit me. I am very happy with all the CAREGivers and the office staff."

A.B Endon, Leek

"I am very happy with the care I receive. I enjoy my CAREGiver Gill coming each week, she takes me to art exhibitions at the Foxlowe, we both share the same interest in art. I also enjoy reading the Home Instead Leek Newsletter and I'm looking forward to the next one."

Peggy L. Leek

"Thank you so much for taking mum out this week. I'm glad she's happy to go out with the CAREGiver, a good sign that she enjoys the CAREGivers company now she knows her. It's so good for her to have extra help. M. B daughter Oct 2016"

Thanks for Taking Care of Mum

""All the carers i have had are absolutely lovely. Always cheerful and kind, helping through any problem I may have. Thank you." M.H"

Mr.H client

""All CAREGivers that go to mum are ace and i'm really glad I'v got HISC caring for my mum - I would definitely recommend Home Instead" C.B. "

Chris B, Son of client

"Could you please pass on our thanks to all the carers yesterday, especially those who put in extra hours at short notice to help mum and dad when dad was taken ill.  It was greatly appreciated.  As usual Home Instead have provided first rate service and I want to thank all involved.  "

P.W. Daughter, Leek

"The CAREGivers are very good and the office staff are very polite, i would definitely recommend the service to friends. J.G Leek"

Very good Service

"My mum was without power when Paula arrived yesterday teatime. Thankfully Paula was able to orchestrate a response from the neighbours, ourselves, and was able to be on hand to speak with the Corgi Homeplan engineer as part of organising them to visit and address the cause of the problem. So, in short I wanted to let you know how thankful we are to Paula for all her efforts; it’s very much appreciated. Could you pass on our thanks formally please as Paula deserves the recognition. Thanks …"

Ian.S    Biddulph

"Happy new year to you all at Home Instead. Just to say thank for all your help, support and understanding over this recent period, Hopefully mum will soon be back on her feet. Thank you  Ian"

Mr Potts

"Dear Carol, Just a line to say thank you for the gift of lovely flowers. I am very grateful for your service and help given to Bill. Yours sincerely Betty & Bill, Werrington  "

Betty & Bill

"Thank you for the tremendous help and support you gave me last week. I really appreciated your flexibility in organising extra help when I needed it most. Many thanks to your lovely ladies, whose cheerful presence made all the difference to my being able to cope. All are wonderful, doing a difficult job with great patience and kindness. I know my parents have confidence and trust in you and your team and the service you provide."

A.Brooker Ayslesbury.

"First class service on very short notice when urgently needed. High standard of care and attention and very professional. The carer who attended was compassionate and caring."


"Please thank all the CAREGivers who attended to mum, they were brilliant and nothing was too much trouble, it was a pleasure to have met them all. Kind regards."

G & V Werrington

"I just wanted to get in touch to let you know what a fabulous job Julie has been doing with Mum and how much I enjoyed meeting her on my recent visit to the UK. She's got a wonderful way of engaging Mum and putting her at ease."


"We would like to express our thanks to all who have had any part to play in the support given to our dad over the recent years.We are grateful for how reliable and dependable the carers have been, and for the flexibility that's been available to change the care when necessary due to my visits or my sister's job.All the carers have been kind and supportive with dad and Ang and the others have coped well over night with him. We'd particularly like to commend Paula who has often gone out of her way to help dad and the family, she seemed to genuinely care for dad. With Thanks, on behalf of the family."

A Evans

"At the moment I use Home Instead to take me to appointments. If I need more help I would not hesitate to ring. It is reassuring to know that an excellent service is a 'phone call away'."


"I would most whole heartedly like to thank Trish and the administration team and all the carers who provided cover during my mother's recent bout of illness and for 'pulling out all the stops' in providing night care at very short notice. It was most greatly appreciated. Without your help, my mother would have, no doubt been admitted to either a Care home or Hospital on a temporay basis. Mother is now much better and back to her normal self. If any CAREGivers need a reference from clients for qualifications they may be striving towards, then I would most gladly provide them. Many many thanks, once again."

Lynette Sheldon.
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