The Harrogate, Ripon and Thirsk Team
Carol - Head of Care
Before joining Home Instead Senior Care, Carol worked for another local home care provider for 13 years where she worked her way up to be the Deputy Manager having joined as a Carer. Carol joined Home Instead as our Deputy Manager before being promoted to Registered Care Manager. Carol has the overall responsibility for the service we provide our clients plus the day to day running of the office.
Carol is a qualified First Aid instructor & Manual Handling trainer and has completed her Level 5 Diploma in Management.
Carol lives in Harrogate, is married with 2 grown up children, two grandchildren and likes spending time with her beloved Westie, Polar!
Heather - Care Coordinator
Before joining Home Instead Senior Care, Heather spent 16 years running her own Commercial & Domestic Cleaning Business.
Looking for a change she studied Clinical Hypnotherapy, Reiki & EFT. Heather has always been intrigued by the human mind and how it ticks.
Heather is our Care Coordinator and is responsible for organising everyone's busy schedules, continuity of care and ensuring our Clients are well matched to their CAREGivers.
Heather driven by a genuine desire to help people which makes her a perfect fit for our Home Instead family.
Helen - Field Care Supervisor
Before joining Home Instead Senior Care Helen spent 7 years working within community care.
Helen is currently in the process of completing her NVQ Level 5 and is very passionate about her role and the people she cares for.
As one of our Field Care Supervisors Helen is responsible for looking after a team of CAREGivers and is the first point of contact for the clients she is responsible for.
Helen is married with two young children.
Gemma - Field Care Supervisor
Gemma has joined us from the Home Instead Senior Care, Surrey office where she worked as a Senior CAREGiver.
Shortly after joining the Harrogate, Ripon & Thirsk office Gemma was promoted to Field Care Supervisor. Gemma manages a team of CAREGivers and is the first point of contact for the clients she is responsible for.
After working in the care sector for a number of years Gemma has completed her NVQ Levels 2 & 3 and is now working towards completing her Level 5 Diploma.
Gemma is married with two young children.
Louisa - Field Care Supervisor
Before joining Home Instead Senior Care Louisa was, for many years, an administrator in the petrochemical industry. With a natural desire to care for people Louisa decided to join our team as a CAREGiver and quickly achieved promotion up the ranks.
As a Field Care Supervisor Louisa manages a team of CAREGivers and is the first point of contact for the clients she is responsible for, conducting reviews, updating care plans and monitoring the quality of our service delivery.
Louisa dedicates her spare time to looking after her 5 children.
Katie - Field Care Supervisor
Rachel - Business Administrator
Rachel first joined us as a CAREGiver before being promoted into the office as our Business Administrator.
Before she joined Home Instead Senior Care Rachel worked with younger children who had a range of disabilities for many years.
Rachel has a BTEC in Business & Finance and is currently studying for her Level 3 Diploma in Business Administration.
Rachel has 3 grown up children and also volunteers for Open Country in her spare time.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. If you would like to enquire about becoming a CAREGiver please get in touch or why not drop in to see us face to face. The kettle is always on!!
Sheena - Owner
Sheena worked in a management role for over 10 years prior to taking a career break to have a family. Like many of her generation she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grow older.
Sheena's mother lived with Alzheimer's and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead Senior Care office of her own.
Sheena enjoys supporting her local community including the voluntary sector by offering free workshops in such areas as dementia or scam awareness. As well as being a business owner, Sheena also holds a number of voluntary positions she has maintained with local community groups and charities
Andrew and Sheena have 3 young children so understand how difficult it can be for family members who have to work or raise their own family but also have a loved one who needs support and care throughout the day.
Andrew - Owner
Before opening Home Instead Senior Care Harrogate, Ripon and Thirsk owner Andrew worked as a Senior Manager for a large FTSE top-10 company gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.
Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community.
As Director of Care, Andrew is responsible for the day to day delivery of the service.
Ripley - Therapy Dog
Ripley is a border collie rescue who came to work at Home Instead when he was just 8 months old to be trained as a Therapy Dog.
He spends most of his days in the office where he gets to meet all the wonderful CAREGivers who work here.
Ripley also likes visiting our clients in their own homes where he will let them stroke him and feed him biscuits! As a therapy dog Ripley is trained to provide affection and comfort to people.
Ripley has many hobbies including chasing footballs, jumping in puddles & catching balls.
I would like to thank you for all your kindness to both my husband and myself. He always looked forward to his Friday nights. Thank you once again.Mrs L - Ripon