“ I cannot say how appreciative I am for the care and support all the caregivers have given whilst caring for my mother. There have been many issues that have been calmly and efficiently dealt with. ’’
family member in Guildford
Home Instead does a great job for my 95 year old Dad. It's great for him to live in his own home -
From the Wife of Client who relocated
My husband was not an easy patient and was resistant to care but the carers were always patient and good humoured and did their best to coax him into cooperating. If unable to help him they would turn their hand to anything to help me, from washing up, making beds, bringing in wood for the fire etc. If their hours needed to be changed these were usually rearranged with sometimes very little notice. I would have no hesitation in recommending Home Instead and, indeed moved to a Home Instead in Cambridge for help when we moved from the area because of Surrey Home Instead's consideration, personal service and professionalism.
Daughter of Mrs G, Woking
After a terrible experience with another provider who let me down late on a Friday (when I had to find care for the Monday). I contacted Home Instead who came out on the Saturday and they understood so well my mum's needs. My darling mum had dementia had dementia and needed constant care and Home Instead really understood her needs, they were kind and caring, they ensured it was mainly one person so a relationship was built up, after a few days my mum was calling out for Nikki as much as other family members, to me that showed her mum was happy and trusted Nikki. They came to see her in hospital, in the hospice and came to the funeral. I was so lucky that for those final few days that mum was at home, I had the help of Home Instead.