Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Guildford and Woking Team

Lauren - Administration/Assistant Care Co-ordinator

Lauren - Administration/Assistant Care Co-ordinator

I’m Lauren I have recently started my Administration role with Home Instead Senior Care. 

It’s a very busy but enjoyable job! As the Administrator, I have lots of paperwork day in day out and also a lot of phone calls from Clients and CAREGivers. I also ensure all tasks are dealt with on time and there are resources to undertake the different tasks we manage.
I really enjoy speaking to clients on the phone and having a laugh with them.

I would totally recommend Home Instead Senior Care to those who would like care for their loved ones and also if you would like to become a CAREGiver yourself!!

Mandy - Care Manager

Mandy - Care Manager

Hi my name is Mandy and I am the Care Manager for Home Instead Senior Care Guildford and Woking. I have many years experience and knowledge in care, starting as a CAREGiver and then moving into the office as a coordinator before undertaking my level 5 qualification for registered managers. I have only been with Home Instead a short time and but feel privileged to be part of a great team providing excellent care and support to our clients. I have enjoyed getting to know our lovely clients and CAREGivers and will be happy to answer any questions that you may have.

Hazel Killick - Recruitment and Training Manager

Hazel Killick - Recruitment and Training Manager

Hi my name is Hazel, and I'm the Recruitment, Networking and Training Manager.

My role is very varied as some days I'm in the office or training room and others I'm out and about in the community.

I love meeting new people and chatting to them, finding out about their experiences in life which is why this role is perfect as I get to meet and learn more about our potential CAREGivers.

I also deliver the Insight Training which is always fun and enjoyable; it's great to see people smile at the end of training as I know I've done a good job.

You will normally find me in the office laughing or smiling about something that's tickled my fancy....normally something I've said or done!

Outside of work I enjoy spending time with my family, friends and pets, make memories for the future as that's what life is all about.

I like a good book and also completing Sudoku, a relatively new hobby passed down from one of the people who visit the Dementia Cafe I run at the Vyne in Knaphill.

My other passion is cake making and creating sugar flowers, I find it very therapeutic.

If you would like to find out more about becoming a CAREGiver then I'd love to hear from you.

Joanne - Care Co-ordinator

Joanne - Care Co-ordinator

My name is Joanne and I am the Care Co-ordinator for Home Instead. I’ve been doing this role for a long time and have seen many wonderful moments when staff members have a good cross match with their clients. I am methodical, and extremely well organised which is sometimes a bonus in a very busy environment. The team certainly have me laughing on a daily basis.

My role is to ensure that staff members are providing exactly what our clients need and are compliant with home care regulations. I ensure that the right staff are matched with clients and am always looking for ways of improving care services through expanding our care training facilities.

I love to read, watch strictly and of course, craft a few homemade presents come Christmas!

Max Goddard - Administration

Max Goddard - Administration

My name is Max and I joined the Home Instead Guildford and Woking office team in September 2017 as an Administrator. My role is to support the management team with the day to day tasks in the office.

For the past three summers I have worked on a summer camp in the USA working with kids and teaching them Media which I really enjoyed. In my spare time I like to watch films, listen to music, travel and eat!

If you phone into the office I will be happy to help!

Sarah - Managing Director

Sarah - Managing Director

Hi, I’m Sarah and I am the Managing Director of Home Instead Senior Care – Guildford and Woking. Being part of this incredible and client focused franchise has been one of the most humbling experiences in my career.

Giving back to a community where so many desperately need our help and just need that extended family feeling has embraced everything I feel passionate about outside work. I have always felt that enveloping the family culture is really important. Watching your children grow, becoming young adults and then making families of their own gives you a sense of pride and contentment and to extend this feeling to our clients, expands my very rooted family traditions. There will always be trials and tribulations in families but to encourage that unity is the ethos of Home Instead Senior Care and I am incredibly lucky to be part of it.

When I’m not at work, I love exercise, gardening and dog walking with Paddy and Brodie.

Christopher – Director

Christopher – Director

I’m Christopher, Director of Home Instead Senior Care for the Guildford and Woking branch and have been for the last 3 years. It’s very difficult to describe my role, each day is different. Through sharing stories with our clients to finding ways of boosting staff morale, working at Home Instead embraces opportunities of variation and provides the chance to give back to our community founders.

Home Instead Senior Care is an incredible place to work in. As Director of Home Instead Guildford I believe it is imperative that our staff share our desire to give our clients more than a home care service and instead to give them trusted professionals who are empathetic to their needs. Not only does Home Instead bring an eclectic array of staff members equipped with infectious and caring personalities but we are greeted with this constant flow of amazing stories from our clients.

Our Team of CAREGivers

Our Team of CAREGivers

Meet some of our team of caregivers. They are committed to providing high quality care to all of our clients, promoting their independence and respecting their privacy and dignity at all times.

Some of caregivers have worked hard to obtain their NVQ 2 in Health and Social Care and we have some more caregivers signing up in the new year to the new QCF which has replaced the NVQ.

If you would like to join our team of caregivers or would like some more information then please give us a call on 01483 488222 or click on "Contact Us" and send an email.

 

Brodie

Brodie

I am Ex-Sergeant Brodie, Home Instead’s elite Security Force Member.  I was positioned in the unique role within this prestigious home care establishment to ensure that grounds are monitored, staff members and clients are protected at all times and security is maintained 24/7 (unless I’m asleep).

My service on the force commenced over three years ago after establishing my DBS (Dog Barking Service) award when barracked in the Royal Woof Force.  I come highly credited with a long serving background in protecting fellow humans from all other species.  I inspect the grounds at scheduled points of the day and have a strictly professional relationship with my employers.

Caring for humans and protecting my work place is the only objective in being a respected part of the Force.

Humans come first. Period.

Phido - Brodie's very noisy assistant

Phido - Brodie's very noisy assistant

I'm Phido Brodie's very noisy assistant. When I'm allowed into the
office, I am known to lick people and bark alot at people I don't know. So
come into the office and make yourself known to me.

After a terrible experience with another provider who let me down late on a Friday (when I had to find care for the Monday). I contacted Home Instead who came out on the Saturday and they understood so well my mum's needs. My darling mum had dementia had dementia and needed constant care and Home Instead really understood her needs, they were kind and caring, they ensured it was mainly one person so a relationship was built up, after a few days my mum was calling out for Nikki as much as other family members, to me that showed her mum was happy and trusted Nikki. They came to see her in hospital, in the hospice and came to the funeral. I was so lucky that for those final few days that mum was at home, I had the help of Home Instead.

Daughter of Mrs G, Woking