Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Greenwich & Bexley Team

Fatta and Sonia Thapa - Owner/Director

Fatta and Sonia Thapa - Owner/Director

Hi! We are Fatta and Sonia Thapa, owners of Home Instead Senior Care - Greenwich & Bexley. We have been living in the area for the last 21 years. Most recently, we had an opportunity to work with elderly widows of Gurkha soldiers, most of them in their late 80’s; some of them had Dementia and Parkinson. Loneliness is their biggest barrier. We always wished that they had someone to talk to. Then, we came across Home Instead Senior Care, who not only deliver personal care of highest standard, but also ensured that clients’ other social needs are also met through its companionship services. We were very impressed by the ethos and culture of the organisation. So, we joined this amazing organisation and committed ourselves to change the face of care provision across Greenwich & Bexley.

We are very proud to be a part of Britain’s No 1 Home Care provider.

We have three adorable kids and they mean world to both of us. Outside our work life, we both love to spend time with our kids and also spare a few hours every weeks for elderly Gurkha widows to teach them English and signpost them to local services through our registered charity Skills & Care Greenwich.

Kerry McDonald - Registered Care Manager

Kerry McDonald - Registered Care Manager

Hi! I’m Kerry and I am the Registered Care Manager at Home Instead Senior Care- Greenwich and Bexley.

I have worked in the care industry for the past six years and have worked my way up from care worker, to team leader, to coordinator to Registered Manager and have experience in both residential and domiciliary care. Having experience in each of these roles allows me to relate to and share my experiences with my team which I believe is extremely beneficial.

When looking into different care companies, HISC really stood out amongst its competitors due to the ethos and culture they uphold and the fact they are so passionate about providing quality person centred care. In my role as Registered Care Manager I ensure that the team at Greenwich and Bexley are compliant with CQC requirements and support both the CAREGivers and Clients with any concerns/queries which arise. I have always loved my job as it is extremely rewarding being able to help others, to meet so many interesting people from an array of backgrounds and the fact that no two days are ever the same.

I am a very social person so enjoy spending time with friends and family outside of work. Having grown up in a family where the majority were men, I also enjoy participating in martial arts and watching football on the television (I’m an avid Liverpool fan!). I am also an adrenaline junkie and have completed two skydives in which I raised money for the Alzheimer’s Society and for a hospice which had cared for a loved one.

Client Experience Manager - Laura Wouldham

Client Experience Manager - Laura Wouldham

Prior to  joining the Home Instead Senior Care team at Greenwich and Bexley I have always worked in customer facing roles.

I am a real people person and enjoy making a difference to people's lives where I can. The first 15 years of my working life were spent as a hairdresser which I found so rewarding as it involved making clients feel better about themselves and I also learned a lot about people from the interesting conversations that were had.

I moved on to senior Front of House and management roles and have always enjoyed being a part of what helps to make the work place run smoothly and working closely with staff to ensure they are happy in their work.

I learned about HISC through using their services for a family member and I was so impressed by the company ethos and the care that was delivered. I jumped at the opportunity to became part of the team.

My role as Client Experience Manager requires me to meet with new clients and their families and help to match CAREgivers to assist them in remaining independent at home and enhancing their quality of life with companionship and fantastic care and support.

The most rewarding part of my job is knowing that I can be part of making the difference to people in the very community that I grew up in.

Toni Benton - CAREGiver Experience Manager

Toni Benton - CAREGiver Experience Manager

My name is Toni Benton. I decided to join Homes Instead in 2016 as a Caregiver, whilst caring for my Grandad, who in he’s twilight years was diagnosed with Alzheimer’s.  I and the rest of my family were extremely disappointed with the level of social care Grandad received. It was an emotionally draining, frustrating and upsetting period of our lives, for my Grandad and for us as a family.

Instead of becoming angry I decided that change within the care-sector could only happen from the inside out.  After an in-depth search of potential care companies, I came across Home Instead. Home Instead’s ethos aligned with my own morals and values, “A client centred approach to care” regardless of the clients ‘labels’. I wanted my Grandad to treated as “Harry” not “Alzheimer’s”. I want this not only for my Grandad but for everyone! I believe it is human right to be treated with care, dignity and individuality.

I am now the Caregiver Experience Manager at Home Instead. After a vigorous recruitment process, I train the new Caregivers to the standards expected and required to become part of the Home Instead team. I also carry out regular support visit’s, one-to-one’s, appraisals, scheduling and a whole array of office duties, but my main priority is to make sure our Caregivers and clients are happy, receiving the right level of care, and that policy and procedures are maintained to a very high standard.

I am very proud of being part of this team. Our Caregivers are second to none and at the root to all our Carers is a very big HEART…priceless!!! I sincerely believe that together we will make the difference!!

Jackie Baird - Recruiter

Jackie Baird - Recruiter

Hi! My Name is Jackie Baird and my role is Administrator and Recruiter at Home Instead Senior Care – Greenwich & Bexley.

Prior to joining Home Instead, I worked in various sectors, but, my most recent job was in retail, working as an administrator. When an opportunity arose to join Home Instead, I did my own research as I hadn’t heard about Home Instead before and what I found out was amazing; I immediately fell in love with love with Home Instead and its ethos and culture. Motivated by an appalling care received by parents, I decided to make my career in care industry so that I make difference in peoples’ lives and I found Home Instead to be the ideal company.

Apart from supporting my Care Manager and Director, my other main role is to recruit for CAREgivers. As a recruiter, when I interview a potential CAREGiver, I always take her or him through a “Mum Test”, meaning, would I employ the person to care for my mum, and I never go wrong. I am very proud of the amazing work our CAREGivers are doing day in day out.

I have to say that the job is very rewarding and fulfilling and most importantly, I’m enjoying it very much!

Celina Medi - Senior CAREGiver

Celina Medi - Senior CAREGiver

Hi! my name is Celina. I’m a Senior CAREGiver at Home Instead Senior Care – Greenwich &Bexley. I have been working with Home Instead for more than a year and a half.

I first started caring for my parents and then my friend’s grandmother. I looked after her for two years which motivated me to became a CAREGiver and share my experience. I chose Home Instead as I liked their ethos and culture on delivering care to older people in their own homes. I am so glad that I join the company that strive towards changing the face of ageing and is the No 1 Care Company in the UK, having won Queen’s Award for innovation in care. Each client receives very person-centred care at Home Instead and each visits are minimum of 1 hour, which means I get to spend a quality time with my clients and build a meaningful relationship. I started working at Home Instead as a CAREGiver and recently promoted to a Senior and I’m taking on my new role with confidence. A part of my job is to support CAREGivers in the field, help CAREGiver experience Manager and Client Experience Manager in Quality Assurance.

On my weekends off I like to meet-up with friends and family.

Jackie Pluck - CAREGiver

Jackie Pluck - CAREGiver

Hi! My name is Jackie Puck and I'm a CAREGiver at Home Instead Senior Care – Greenwich & Bexley, I joined Home Instead in 2015.. Previously, I worked in schools, retail, and care. Most recently, I worked as a Carer with one of the well-known domiciliary care company but decided to leave as I was not happy there. I chose to work in homecare sector because I like the idea of providing care at home so that people can continue living in the community. However, not all homecare providers are doing what they supposed to do. In my past experience, I noticed that agencies are providing 15mins, half an hour call out, which means clients are rushed in this In and Out culture. When I came across Home Instead, I liked the relationship-based, person-centred care with a minimum of 1-hour call. I now can provide that highest level of care and also support my team to deliver the same level of care to our clients.

I really enjoy my job and am just glad that I’m a part of such a wonderful team at Home Instead Senior Care – Greenwich & Bexley.

Our Amazing CAREGivers

Our Amazing CAREGivers

With Home Instead, Care means quality care. It means providing support that is completely personalised to the individual and is based on a close bond formed from personality similarities, shared experiences or interests. Therefore, it is extremely important that we choose our CAREGiver very carefully. Our CAREGiver Experience Manager Toni ensures that CAREGivers are carefully selected, highest standard of training is given and continuous support is provided.


Our CAREGivers are well trained individuals who have a genuine passion for caring; they undergo extensive back ground checks and only work with one or two Clients so they can visit at the time the Client requires. We are extremely proud of our CAREGivers many of whom go above and beyond the call of duty to take care of our clients. They are dedicated, hard-working and have a genuine desire to work in an environment where they help other and make a make a difference.

  • UKHCA Registered

Carers who really CARE!

Mrs Irene Scott