Our Annual Survey Results for 2017 are in...

...and it's Great News..!

Our PEAQ Annual Survey results for 2017 are finally in.

In June of this year our lovely Caregivers and Clients throughout East Renfrewshire and Glasgow were questioned as part of the anonymous and independent survey by Smith & Henderson who used their PEAQ scoring methodology.

Topics ranged from the training and support available to CAREGivers through to how well the client felt matched to their CAREGiver.

Here are some of the highlights from Home Instead Glasgow survey results:

What our clients said:

  • 96% of our clients would recommend Home Instead Senior Care
  • 93% of our clients told us that they were well matched with their CAREGiver
  • 93% say their CAREGiver was properly introduced before they started working with them
  • 93% say the office team is responsive to any queries that they have
  • 96% say their CareGiver arrives on time

What our CAREGivers said:

  • 96% of our CAREGivers would recommend Home Instead Senior Care Services to a friend
  • 100% of our CAREGivers are proud to work for Home Instead Senior Care
  • 93% say they are given enough time to deliver the desired levels of client care
  • 93% CAREGivers felt motivated to go above and beyond what is required
  • 94% Understand why Home Instead is different to other Home Care companies

So, another great year with Satisfied Clients and Happy Caregivers. These are world class satisfaction scores which reflect the quality and dignity with which we respect our clients and look after our loveley CAREGivers.

We are different because our Care is delivered by familiar faces and our CAREGivers are matched to their clients based on shared interests and, as our calls are a minimum of one hour, we have time to care with dignity.

Please don't hesitate to call us on 0141 370 3721 if you'd like to find out more about our services.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home