To ensure our continued consistency and quality of home care Home Instead commission national independent market research company, Smith & Henderson, to carry out a satisfaction survey on an annual basis.
The most recent survey was carried out in June 2017 and here are some of the key results for the Home Instead office in Glasgow.
What our clients say:
- 96% say their CAREGiver takes an interest in them as a person
- 96% say their CAREGiver arrives on time
- 93% say their CAREGiver was properly introduced before they started working with them
In addition the vast majority of our clients rated our services as Good or Excellent. Indeed a huge 96% of our clients were happy to recommend us!
Our clients commented as follows:
'Great service. carers went the extra step to gain access and confidence of my initially reluctant mother...'
'...always exceptional service...'
'...they always arrive on time, show an interest, and are not rushed for time like other care companies. They really care!'
We truly believe that happy CAREGivers make happy clients and we were delighted with our staff and CAREGiver feedback.
What our CAREGivers say:
- 100% recommending the company as a great place to work
- 100% saying they are proud to work for the company.
- 100% of the company’s CAREGivers said they intend to still be working with the company in 12 months’ time.
- 100% of our CAREGivers understand how their role contributes to our goals
- 93% said they felt well matched to their clients
- 100% of staff said their job gave them the opportunity to learn and develop new skills
And most importantly, 100% of our CAREGivers would be happy to recommend our services to a friend or family member.
“ Our experience of Home Instead Glasgow South's office has been entirely positive. All staff, from the carers through to the managers and superiors are highly professional and genuinely care about their clients and the quality of service they provide. They were careful to match our mother with the right carers and the carers had the time to get to know her.It was the same two carers who visited every time and they would go the extra mile to brighten up our mother's day.Home Instead is an example of what care agencies should strive to be like. ’’
IM (Wife of Client in Busby)
From the first meeting, the manager, all aspects of care required were explained in detail. The carers chosen to look after my husband was very professional and always kind and understanding. I would have no hesitation in recommending the company to others.
TB (Partner of Client in Newlands, Glasgow)
Great experience of care provided by Home Instead. The carers were truly caring, considerate and friendly and the visits were always anticipated because of the excellent care provided.
They were consistently dependable and well informed, they also completed duties in a caring and thorough manner.
The quality of care very much met and exceeded my expectations.
LB (Wife of Client in Giffnock)
My husband has Parkinson's and lives in sheltered housing with help from carers. We had tried as a family to go to my older son's wedding a few years ago without personal help. The help we received was perfect. I enjoyed this wedding of my younger son more than I had enjoyed any social occasion. The relief of the expert and kind care was amazing.
RR (Daughter of Client in Pollokshields, Glasgow)
A very professional service.
From the initial meeting with the manager to understand my mum's requirements to matching the caregivers to her and being flexible and willing to change until the right fit was achieved.
The caregiver is lovely, very understanding and patient and good with mum - she looks forward to her visits.
The fact that she has consistency is very important.
AM (Client in Clarkston)
Home Instead Senior Care (Glasgow South) responded to our requirement at very short notice. This was due to the hospital discharging me without any prior warning and council services not able to accommodate.
DP (Daughter-in-Law of client in Newton Mearns, East Renfrewshire)
I can highly recommend Home Instead Senior Care Glasgow. They provided a first class service. From our initial contact, the care provided to my mother-in-law was excellent. My mother-in-law felt safe, secure and well looked after in her new home.