The Clacton, Frinton and Walton Team
Georgina Emmins - Care Manager
Georgina 'Gina' for short, is the Care Manager and her role is to set up, supervise and monitor our care packages. Gina has a solid history with Home Instead having worked previously as a Senior Carer. Her approach to care is totally the 'Home Instead Way' meaning it is compassionate, personalised and professional.
Tracy Wright - Finance & Payroll
Tracy keeps us on the straight and narrow as regards our invoicing and payroll. Tracy has been with us since we started and can turn her hand to many tasks! She provides a very human touch to the business yet at the same time providing clear information to our clients and caregivers about their fees and salary. Money is tight in todays climate and we aim to prove we take how your money is handled seriously
Emma Pettican - Senior CAREGiver
Emma is our second Senior CAREGiver and works alongside Gina to run our quality assurance programme for our clients and the supervision system for our great CAREGivers. Part of the Senior's role in both these programmes is not only to receive feedback from clients and CAREGivers but more importantly, to make sure the office team acts on this information.
Tracey Towey - Scheduler
Tracey is the engine in our service. She is responsible for the scheduling which means to ensure the right caregiver goes to the right client on time. Tracey works closely with the Care Manager to match caregivers to clients for compatibility and to support both parties with day to day issues. Every day, countless changes challenge Tracey and she handles these with care, common sense and a smile.
Jean Allen: Franchise Owner
Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15 year stint in developing countries such as Iraq and Kosovo. To such ends she is used to high pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high quality service that is very professional and reliable. Her goal for her staff, office and CAREGivers, is that they feel valued and respected.
Melissa Field: Office Manager, Recruitment & Retention
Melissa is responsible to ensure our office runs like a well oiled machine! She also works to recruit and retain the special people who become our CAREGivers. Melissa ensures we maintain the Home Instead standard which earned us the ‘Putting People First’ award from Essex County Council in 2012.
We have a great team of caring, dependable, professional and friendly CAREGivers. Many have cared for close relatives or have worked in other care settings. What sets them apart is their willingness to share their heart with clients while maintaining a professional relationship. Our CAREGivers work hard to encourage our clients to live life to the best standard they can achieve and hold on to their independence.
We are recruiting now and welcome enquires from people who feel they have the qualities to be part of the best care team in Tendring!
A special thank you to everyone at Home Instead. The care and time you gave my mum Jean was second to none and she really looked forward to the girls coming roundMr C Hornchurch