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Simply the Best – Franchise Awards!

We are pleased to be shortlisted in the 2017 Best Franchise Awards, based on feedback from our franchisees. We are thrilled to be finalists in the brand new Best Management Franchise category. This nomination is based on feedback from our network in Smith & Henderson’s annual Franchisee Satisfaction Survey.


This year’s survey was completed by 94% of our franchisees – demonstrating our franchise owners’ engagement with the Home Instead brand.


Strong Support Dedicated To Our Franchisees

Martin Jones, Managing Director of Home Instead Senior Care, said: “To be the best you have to give the best. Our support grows and changes with each franchisee as they continue their journey and as their business matures. Meaning they can reach their full potential through our model.


“We now have 45 members of the team at National Office. Each member of the team is dedicated to providing top support to our franchisees. This gives us one of the most robust support ratios in the franchise industry. We are thrilled to be a finalist in the new Best Management Franchise category as a true reflection of our commitment to nurturing our network.”


Franchisee’s Experiences

Our Andover & West Wiltshire franchisee, Nell Light was convinced by the calibre of a Home Instead franchise opportunity when she was looking for a new career when leaving the armed forces.

Nell Light, Andover & West Wiltshire owner

Nell spent 17 years in the Royal Army Medical Corps as a Medical Support Office – rising to the rank of Major. Now a Home Instead franchise owner, she said: “I was convinced by a model that was both incredibly predictive and supportive. My financial forecast has followed the trends I expected – and is literally £50 out after just shy of a year of operation. As well as induction training, I had 90-day and 180-day training courses, so I’ve felt prepared and informed.”


Oldham owner Mick Sheehan knew the franchise proposition Home Instead offered would help him achieve his ambition to create a company that gave something back to his local community.


Mick said: “We spoke to various homecare franchisors as part of our due diligence research. A lot of the conversations centred on the money side of the business. While this was obviously an important consideration, we felt it didn’t address our values about the quality of care delivered. It was only when I met with Home Instead Senior Care that I felt we’d found the right fit.

Mick Sheehan, Oldham & Saddleworth owner



“Home Instead’s ethos of relationship-led, person-centred care really fit with how I felt care should be delivered. And it wasn’t just an ethos, it was put into practice every day in every single care visit. I felt they were much more in tune with our values. Our experience since has vindicated that.” Mick’s franchise now holds an Outstanding Rating, the highes


t rating possible, from the Care Quality Commission.

The Awards

The Best Franchise Award winners will be announced at the Best Franchise Conference, which takes place on 30th November.


Director of smith+henderson, Steven Frost said: “We would like to offer our heartfelt congratulations to these franchisors who have already shown themselves to be amongst the very best in the country. All the finalists have received outstanding feedback from their franchisees, who completed our independent and confidential Franchise Satisfaction Benchmark survey, which uniquely identifies the franchises that live up to their franchisee’s expectations. We congratulate them on this achievement.”


Management Franchise opportunities are available with Home Instead Senior Care in 120 territories across the UK with 4 territory resales also available.






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