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IT & Technology

We are revolutionising the way care is being delivered through innovation and technology.

Home Instead’s tailored franchise management software enables you to run your business effectively, recording all transactions and enabling you to keep track of client packages, client referrals, CAREGiver hours and marketing returns. It also helps you produce easy-to-view management information to facilitate your business decision-making.

The system has been developed thanks to significant financial investment in both the USA and the UK and has been tailored specifically for Home Instead Senior Care and its care model.

We have a friendly, helpful and highly experienced IT team, who will support you in using the system and software. They are always at the end of a phone and able to answer your queries. We ensure that you have good initial training in the use of the system, whilst ongoing live chats and webinars enable you to find step-by-step solutions that will help you use the management franchise software. Weekly training programmes act as refresher courses for both franchisees and their employees, so IT becomes an integral part of your business helping you to optimise your time.

IT Support

We provide hosted email services to all franchisees, ensuring that Home Instead uses consistent email addresses across its network. We also look after website server space, local website redirects and URLs.

The IT Support Team provides regular updates to users plus training webinars and telephone support and communication, ensuring any system and software updates are handled seamlessly .


Care Support