Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

""I am not sure how I will ever thank you for the supoort you have given M and our family. From the moment John..." Mrs G - Fareham
""We cannot thank you and your team enough for the amazing way you have all looked after our mum for the last year or so..." Mr T - Fareham
""Just knowing 'S' was there with me comforted me beyond measure as I had reached the end of my tether from exhaustion. Her manner is so easy and relaxed and on that day she helped me hold it together as best I could...." Mrs A - Wickham

""I would like to thank all the Home Instead team for the excellent care and advice you have provided for my brother over the last two years. Your team have contributed very much to improving his quality of life. I would like to wish you all happiness and success in the future.""

Mr C - Fareham

""I am extremely happy with the help and care shown to me by each of the carers that come to me. They are all very kind, caring and offer to do so much to help me in the house. They have all helped me adjust to my much reduced way of life and have given me every support in my mental and physical well being and built up my confidence. I can't thank them enough.""

Mrs E - Fareham

""My brother and  I would like to give a big thank you to all who were involved with looking after mum and Dad over the last 18 months or so. We wouldn't have kept them at home without all of your assistance. Your devotion to their needs and general kindness was without doubt the main reason we were able to sustain them at home. We know it was quite stressful in the latter part of their time at home and without all of your efforts we would have moved them to where they are now much sooner.  Many, many thanks"."

Mr M - Portchester

""I wanted to write and thank you and the wonderful ladies who have been caring for my aunt over the past few months. The support, help and company she has received has been outstanding and has helped her immensely during a difficult period in her life coping with bereavement and dementia. I know she will miss her team of lovely ladies who have become her friends"."

Ms R - Lee on Solent

""Home Instead Senior Care have given me a wonderful "companion" for my husband allowing me to take a welcome weekly break"."

Mrs N - Fareham

""Our carer is very helpful and is always looking for ways to help my wife, who looks forward to her visits. I am very satisfied with all the care I receive, they always put themselves out to make sure all my needs are met. Very friendly and always on time; I can't fault any of this service. I would highly recommend this company and I am glad I found them"."

Mr S - Gosport

""My 92 year old mother has mild/middling dementia. She is managing to live independently in an apartment, thanks to the quality of care she has received, for over a year, from the Home Instead Senior Care team, I get in to see my mother most mornings and her care visits cover the lunchtime period. She has been lucky to, mostly, have the same CAREGivers and she is very fond of them both. They are reliable, adaptable, efficient & full of common sense - always cheerful and positive. I am more than happy with the service provided by the office & the "coal-face" workers. Communication is excellent"."

Mrs S - Wickham

""My parents were more than happy with the care they received and looked upon your CAREGivers as friends. The support we received from the office and management team was also very good, as any changes to CAREGivers or times was always communicated in advance and any concerns raised about my parents' welfare were always passed on to me. Thank you all for your support until my parents went into a care home"."

Mrs C - Lee on Solent

""We have been very impressed with the professional level of care provided to my elderly parents. Home Instead Senior Care have shown themselves to be very caring and treated our parents in a kind and understanding way"."

Mr M - Portchester

""Home Instead Senior Care provides excellent service and I really appreciate the little extra service they supply sometimes even without being asked". "

Mrs W - Lee on Solent

""More than happy. I cannot say enough about Home Instead Senior Care, everyone has been so kind and helpful"."

Mrs K - Stubbington

""Home Instead Senior Care did a thorough needs assessment for my relative and responded quickly with a well matched caregiver. We have had several follow up phone calls to check we are happy with the service. At all stages we are kept informed and I feel confident with both the quality of service and response"."

Mrs G - Lee on Solent

""I am happy in every possible way to recommend Home Instead Senior Care. I have been with them for 3 years and I am totally satisfied in every way"."

Mr P - Gosport

"Thank you so much for your outstanding and reliable service. Having changed from another agency, who I felt were unreliable and had no self initiative, I cannot begin to tell you what a weight has been lifted from my shoulders. I would not hesitate to recommend you to future clients."

Mrs B - Wickham

""Service is fantastic and life changing. The caregivers are marvellous."  "

Mrs K - Stubbington

"I am very impressed so far with the care and companionship mum is receiving from her team. They are each going that extra mile to get closer to mum and it is giving me real peace of mind. Thank you so much."

Mrs M - Gosport

""I came across Home Instead through recommendation following a disastrous attempt with another agency to provide care for my elderly mother. What a difference! Home Instead carers are dedicated, caring, friendly and use their common sense. Both my mother and I, being her primary carer, are more than satisfied that in my absence mum is safe and well looked after. Thank you Home Instead for giving me peace of mind!""

Mrs J - Fareham

""Thanks to you for enabling a 'dream team' to care for my father for the last 2 and a half years, allowing him to forge friendships, regain a degree of independence, allow him self determination and, above all, make him smile every day""

Ms B - Fareham

"Thank you for your care and insight. We are so lucky to have such wonderful people in our parents lives."

Mrs L - Fareham

"Wonderful carers who always arrived on time and carried out any duties willingly, cheerfully, carefully and with compassion."

Mr F - Fareham

"I have used the services of Home Instead (Fareham) for my father and my mother, who both have dementia. The services and carers provided are beyond anything I have ever experienced from other agencies over the three years that my parents have needed support. If you were to think about what the perfect care would look like, the sort of care you wish you could provide for your loved ones, that's exactly what you get from Home Instead. We  have used them for weekly companionship visits for both my father and my mother, separately, and also for emergency daytime care when my mother took a turn for the worse. In every way Home Instead have provided the perfect support. The management team are efficient, friendly and helpful, even when asked to provide care at short notice. And the carers are so kind, supportive and thoughtful in their approach. The icing on the cake is the level of communication and feedback given which is so vital to families trying to provide the best for their elderly loved one. I highly recommend Home Instead and never hesitate to sing their praises to anyone who will listen!""

Ms V - Fareham

""Having previously been a business manager in general practice I am very aware of what standards should be for a home care service.  We are all extremely impressed with the level of service and professionalism of the team. The client is the most important person to the team but they also provide support for the relatives. The carers are superb and the support service provides a very caring, efficient and professional back up.  I would highly recommend Home Instead Fareham to anyone looking for support for themselves or their relatives.  Thank you for making a very difficult time, for us, bearable, allowing us to continue our lives in the best way possible"."

Ms B - Fareham

"I would like to thank you so much for the excellent service you have provided to my mum. All the care staff have been so kind and caring and patient with her. The little extras like staying late with her, bringing her treats and croissants and even on occasions taking her washing home have meant so much. Thank you to all the office staff for always keeping me informed and up to date with information. You have all been so very friendly and professional in your approach."

Mrs S - Lee on Solent

"Home Instead deliver care to my partner who has a progressive neurological condition with complex health needs. I cannot praise their dedication, professionalism and genuine care enough. Great effort has been made to match dedicated care givers to my partner, and our team embrace every challenge presented. Our team have very much become friends, and have integrated into our home life beautifully - taking away the feeling of having strangers in our home. It's reassuring to know my partner is being cared for by carers who genuinely care."

Mr S - Wickham

"Thank you so much for your outstanding and reliable service. Having changed from another agency who I felt were unreliable and had no self initiative I cannot begin to tell you what a weight has been lifted from my shoulders. I would not hesitate to recommend you to future clients."

Ms B - Wickham

""Thank you so much for all your professional care for "M" and support to me. Helping we to find my way when things looked impossible""

Mrs F - Fareham

""Both carers show my mother dignity and respect and try their best to fulfil her individual needs. They understand the concept of supporting the whole family. The care received is very much appreciated".  "

Mrs L - Portchester

""The company is wonderful and the girls are wonderful. They keep me in touch and up to date. They are always on time and are friendly, we can talk about anything".  "

Mrs S - Gosport

"I am thrilled that things went well with mum - I spoke to her and she is quite delighted.  In fact she said "I don't know why I have been resisting all this time". Thank you and kindest regards from a very happy POA. Long may it last!!"

Ms R - Fareham

"I wanted to thank you for all the kindness you gave to my mum in all the time you were involved in her care. She always said that the team you got together for her care were so well matched to her needs that they became known to her as her new friends rather than her carers and she and all of us, her family, felt the same way. Her last few years were enhanced by the care you all gave to her and we are sure that this all contributed to her quiet and peaceful passing."

Mr B - Stubbington

"Excellent, kind, caring and considerate carers. Each, in their own way, allow my 96 year old godmother to maintain a standard of life she is used to enjoying. This is enhanced by the time the carers take to entertain and amuse her with sensible input and trips out. I would have no hesitation in recommending Home Instead as an excellent care company."

Ms K- Fareham

"Thank you so much for finding, identifying and continuing the support of Dad's "Dream Team".   He is looking forward to "J's" return this weekend and hearing news of her trip; he was thrilled to receive a postcard from her during her holiday.  He is very happy with the arrival of "D" and has already become a big fan of her and her humour and I just need to clarify that "A" is rated at only one rung below miraculous!     "

Ms B - Fareham

"Home Instead understand the importance of having a small group of carers who can cover for each other. Having cover from strangers or carers that only come on infrequent visits does not work with Dementia!"

Mr P - Lee on Solent

"The quality of service is reflected in the effort Home Instead make to get the right staff. The carers are top quality and just what we require and in the team from Home Instead that is just what we have got."

Mr D - Fareham

"All involved have treated mum with the utmost respect. The family run business go the extra mile in all aspects of their work; they telephone if there is a need and are very friendly. We cannot praise them as a business or their care for mum enough."

Mr A - Lee on Solent

"The care is excellent and we really appreciate how hard working and thorough everyone is.  The CAREGivers didn’t know I was going to visit and when I arrived not only were all areas spotless including the bathroom and kitchen but the bed was made, the linen was clean and mum looked lovely. Even things like the towels had been lined up neatly in the bathroom which means so much to me and Mum.  I am so impressed with all the CAREgivers."

Mrs M - Fareham

"Our family would like to give sincere thanks to Home Instead Senior Care for providing a wonderful service for my elderly father whilst he lived on his own. All the carers who visited him were excellent and showed genuine compassion and care in everything they did. The high quality carers were always prompt to arrive, very reliable and the care given was carried out willingly and cheerfully. Communication from the main office was regular, very helpful, understanding and efficient. We would have no hesitation in recommending Home Instead Senior Care to anyone - it is a first class care agency providing first class care."

Mr G - Fareham

"I would like to take this opportunity to commend "C" highly on her excellent provision of care for my brother.  Her dedication, empathy and organisation is superb.  She has managed to win his confidence and get him to carry out a number of actions to help himself.  This is no mean feat as he is fiercely independent and has always refused to make any changes in the past.  All of our family have been very concerned with our brother's lack of personal care and declining health.  He has refused to move closer to one of us or accept any form of care.  It has been very difficult for family members to provide any form of care to "R" as we all live considerable distances from him. We are all therefore delighted with Home Instead's care provision as demonstrated by "C" and now "J" and feel that at last "R" is in good hands. On behalf of my family I would like to thank your company for its excellent service."

Mr C - Fareham

"I wanted to write to you and thank you all for the wonderful care and support you gave "S" enabling him to live in his own home for as long as possible. You compassion and commitment was very much appreciated and you should all be highly commended for providing such an invaluable service. All Dad's carers gave him a much better quality of life and also helped him through his more lonely times when family and friends could not be there.  "

Mrs G - Fareham

"My husband has been receiving excellent care 2 days a week from Home Instead as he needs help with many activities of daily living. At the beginning of April I fell and fractured my left shoulder which required extensive surgery which has required me to need help. As I am his carer 24 - 7 I immediately contacted the company for emergency help every day. Help was provided the evening of my accident and every day since at least 3 times a day. They have been wonderful. Without their care and support my husband would have had to go into a care home which would have made him very disorientated, he has been able to stay happily at home."

Mrs E - Lee on Solent

"The ladies who attend here are without exception pleased to complete any task  without comment or question. They are interested in me and my life history which is not in anyway intrusive or private. I do appreciate the way that each of them are keen to ensure that the bathroom and kitchen are maintained to the high standard expected from the day that they started here.  They get good backup from their company who are quick to advise any problems by telephone. Any occasional change of staff is to the high standard of my original ladies."

Mr C - Lee on Solent

"Please pass on our very grateful thanks to all the lovely ladies who visited P. He always told us how appreciative he was for the care he recieved particularly as his health began to fail. Your smiling faces and cheery conversations helped him through the day. Having experience of various care agencies, not only for P but also for my father-in-law, I would have no hesitation in recommending your services.  "

Ms S - Stubbington

"I am writing on behalf of my husband and myself and we both agree that the team of carers from Home Instead are excellent both in the care they give my husband and their overall willingness and kindness in all situations. Their help is invaluable to us, their time keeping is impeccable and we feel very fortunate to have found this very reliable firm in our hour of need."

Mrs R - Stubbington

"My parents have been using Home Instead Senior Care since February 2015 following dad's hospital discharge leading to a change of life need for them. Now over 6 months later, my fellow siblings and I can testify to the now clearly visible and established quality of life they now have compared to that which we feared for them when setting out on the path of selecting a care provider. The standard of service and importantly relationship building which John James promised to deliver, has been delivered, leaving us as siblings confident in our parents care and well being. Thoroughly recommended."

Mr C - Fareham

"I wish to put on record Dad's and my heartfelt thanks for all the care and support that we receive from 'Home Instead' and particularly during a challenging time following his hospitalisation recently. Please pass on our gratitude to ‘J’, ‘A’ and ‘C’ for their care and professionalism. All of Dad's 'Dream Team' are always so willing to go the 'extra mile' to make sure that Dad is well cared for as if he was one of their own family. They all contribute so positively to his continuing adjustment to living alone and he looks forward to seeing each of them because he receives such excellent care, delicious meals and a liberal sprinkle of shared humour during each of their visits. I also wish to thank them for all of their kindness and efficiency when dealing with Dad's T.I.A and its aftermath last Saturday. It is so reassuring to know that I can put my complete trust in your organisation and this was made very clear this week. ‘J’ was superb in her recognition of Dad's symptoms, her prompt action in calling an ambulance and her commitment to his care by accompanying Dad to hospital and staying with him until my arrival. In any dealings I have had, in a variety of roles, with other care agencies I have never witnessed such intent to ensure that a client is cared for by their own 'team' regardless of circumstances. ‘J’s’ role in all of the above deserves particular commendation during this period for her calm handling of a potential crisis, her caring demeanour and competence in her consultations with me, arranging extra cover for Dad, dealing with other agencies including the hospital pharmacy, Dad's local pharmacy and Dad's GP and all of this executed calmly whilst dealing with her own sad loss. Dad and I are truly grateful for all that you do to give him such quality of life and I am delighted to see him flourish under your care. Please pass on our thanks to all of Dad's 'angels' - they are greatly valued and appreciated. We are so thankful that we have found such a superb agency."

Ms B - Fareham

"I needed urgent support for my father, who suffers from vascular dementia and Alzheimer's. I found Home Instead via the homecare website and was heartened by the positive reviews. From the first contact with the M.D. who answered the telephone I felt confident that my father would be well cared for. The professionalism and high standard of care are apparent in all contact from management and care staff. The support and consultation for both client and family are exemplary. I have no hesitation in recommending Home Instead to care for a loved one - my concerns were addressed, my faith in carers restored and Dad is blossoming with the attention and nutrition being given him! Thank you Home Instead."

Ms B - Fareham

"Please pass on our thanks to J and C for all the care and attention they gave our mother. We will be forever grateful for all the help we were given at a difficult time. P is very happy in her new home and so far everything has worked out well. Thank you once again for all your help and support."

Mrs T - Lee on Solent

"Z has made such a difference for us. She is like a breath of fresh air and B so enjoys her company. I enjoy the break and also someone to natter to. Thnak you so much for all your help and support.  "

Mrs E - Lee on Solent

"John and his team could not have been more helpful and professional when we needed to arrange care for my 84 year old mother following an operation and hospital stay which left her very weak and needing help at home as she also looks after my 84 year old father. Mum's carers were kind, respectful, punctual and happy to help out with anything that needed doing. I also think they provided much needed emotional support. It was enormously reassuring for me to know that mum was being well looked after as I live over two hour’s drive away. I would not hesitate to engage the agency again should the need arise."

Mrs W - Gosport

"My Mother is 98 years old, lives alone and is registered deaf and blind. She does her best to stay independent and wants to stay in her home but now requires help with her everyday needs. I live 60 miles away and visit frequently but I need to know when I am not there that her requirements are met in the best possible way and that she is safe, clean, well fed and happy. This year she had a fall and fractured her hip. The hospital aftercare was excellent but this arrangement was only for 6 weeks and after that ended she was assigned to another care company. This company caused me much concern. They were unprofessional from day one and after a number of weeks I felt that that I could no longer trust them to look after my Mother. I searched on the internet and contacted a number of alternative providers including Home Instead who stood out immediately. I spoke to Samantha Weller and John James who were immediately so compassionate and understanding I knew they would be the best company to look after my Mother. Samantha made an appointment to meet me at my Mother’s home to talk to us both where we then decided and agreed on a suitable care plan to suit my Mothers needs. Since then we haven't looked back. Home Instead have delivered everything they promised and more; they have taken all my worries and past stress away. The management are in constant touch making sure that my Mother and myself are happy and if they can do anything more to help. The carers are such nice friendly girls, well trained, efficient and informed, always on time and giving companionship to my Mother so that she always looks forward to their visits. I am so pleased and relieved to have found Home Instead and I salute all who work for the company. I would thoroughly recommend them to anyone who is looking for the best care possible for a parent they love."

Ms W - Lee on Solent

"Having experienced the “standards” of “care” delivered by two other “care companies” it was such a relief to discover this branch of Home Instead. No stone was left unturned prior to Home Instead commencing the weekend care of a blind, infirm elderly relative. The home visits that they undertook were truly “four way” conversations with them, the client, her weekday carer and me. Home Instead demonstrated, and continue to demonstrate, a refreshing mix of professionalism, flexibility and good “old fashioned common sense!”  The upshot of which is that my relative is happy that her wishes are being respected and her carer and myself can relax in the knowledge the highest imaginable standard of care is being delivered consistently.    "

Mrs K – Lee on Solent

"We have been very happy with the care givers from Home Instead and have found the company itself both helpful and informative. Having upgraded from another care provider following an unexpected hospital stay, we quickly realised that Home Instead are different from other carers providing a service that you can completely rely on. The friendly and helpful care givers provide a bespoke service tailored to individual need. The level and type of service provided is regularly reviewed and readily adapted if the clients needs change. You are regularly updated and any issues arising quickly discussed and addressed. For us as a family it has been a great relief knowing that our mother is being regularly and properly cared for  in her own flat reducing  a lot of the  worry of a loved one less able to look after themselves with advancing age."

Mr W - Lee on Solent

"My wife B has the early stages of Dementia and Parkinson’s disease. Her main symptoms are anxiety and stress and with Dementia and Parkinson’s being a progressive illness I knew I had a future problem I was advised to address sooner rather than later. The challenge was integrating a carer into B’s life. None of the agencies I contacted would offer one or two carers that could give B more time as her condition progressed. They all said would have to cover her requirements from a group of carers; just what B could not handle. It was suggested by medical contacts that I look at Home Instead’s model. I found they had a local office and made contact with the Manager Director John James, and the Care Manager Samantha Weller. It was like someone had opened a door from a very dark place. From the first contact I felt that John and Samantha understood the problem, offering solutions that would work for B. From my experience to date I highly recommend John, Samantha and Home Instead, who have solutions that work."

Mr D - Lee on Solent
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