Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Epsom & Mole Valley Team

Owner - Paul Tame

Owner - Paul Tame

Before opening Home Instead Senior Care in Epsom I worked as the Chief Financial Officer of a division of a major Investment Bank. It gave me experience in managing a large and diverse team in many different international locations as well as all aspects of customer and service delivery to an exceptional standard.

Since making a career change to start the Home Instead business in Epsom I have been really touched, seeing up close and personal what a difference that quality care can make to people's lives.  I love working in our community and am very proud of the service that we are delivering.  The heart of our business is the team of wonderful CAREGivers who, like me, truly want to make a difference.

Owner - Jill Tame

Owner - Jill Tame

I am thoroughly enjoying being back at work now that my three children are growing up. Paul and I made the decision to start our Home Instead business as we wanted to do something that really makes a difference to people’s lives in our community. Every day we are providing high quality care to our clients which helps them to remain at home and independent.  We match our CAREGivers very carefully to our clients which means they build lovely relationships and our clients and CAREGivers look forward to seeing each other every visit. I  work as the Office Manager, Financial Officer and dementia trainer for our CAREGivers. I also run regular dementia workshops for family members and anyone in our community who would like to know more about dementia. I often work with our clients when our CAREGivers are on holiday, which is extremely rewarding,especially when you come away knowing that you have brightened their day and made a difference.

Registered Manager - Simon Burrowes

Registered Manager - Simon Burrowes

I was formerly a residential home manager for adults with learning disabilities and part of a quality support team within nursing services. I joined Home Instead Senior Care as I wanted to work in domiciliary care for a quality driven provider. I have found the experience very rewarding and am very proud of the quality service that we are delivering. The relationship that we have developed with our clients and CAREGivers is first class and we consistently receive fantastic feedback from both.

Rachael Hughes - Deputy Care Manager

Rachael Hughes - Deputy Care Manager

I joined the Home Instead team in Epsom as a CAREGiver when they first started back in 2010.  I worked for a year and a half as Staff Co-ordinator and then took over the role of Deputy Care Manager in November 2014.  I really enjoy working for a company that is so committed to providing quality care to the community.  I am now working towards my QCF level 5 in Health & Social care.

Before joining Home Instead I was at home raising my three children and prior to that I worked for Eurostar as a member of the customer services team.

In my spare time I enjoy walking, jogging, going to the theatre and shopping!

Jenny Garrard - Training and Recruitment

Jenny Garrard - Training and Recruitment

I began my career in domiciliary care over eight years ago, starting as a carer then progressing to positions as a scheduler and a supervisor.  I have recently joined the team here at Home Instead and I look forward to working for a care provider who is driven to providing quality person centred care to the local community.

In my spare time I make wedding and birthday cakes and enjoy going to the gym and spending time with my family and two dogs.  I also volunteer for The Cinnamon Trust, a charity that assists older members of the community with walking their dogs when they are no longer able to.

Sarah Gibbs - Service Review and Quality Assurance Manager

Sarah Gibbs - Service Review and Quality Assurance Manager

Sarah joined the office team as Service  Review and Quality Assurance Manager in October 2013; she previously worked as a CAREGiver, joining the team in December 2012, which provided her with  a "hands on" experience to enable her to help a variety of different clients. Sarah has over twenty years experience working within the legal sector and her experience as Family and Litigation Solicitor has provided her with a comprehensive understanding of compliance regulations which ensures that we provide an exceptional service to our clients at all times.  In her spare time, Sarah plays the flute and enjoys attending "60's music gigs".  She also spends her weekends helping out with the horses for a local Race Horse Trainer

Amanda Chandler - Staff Co-ordinator

Amanda Chandler - Staff Co-ordinator

I joined the Home Instead team in December 2014 and I am delighted to be part of a team who can make a difference to people's lives by giving them care and companionship. 
I began my working career with the BBC in London working on news and political programmes.  After having two children, I have worked with Children’s Services and in the healthcare environment for several years, supporting Community Matrons and health care assistants in the community.  Joining Home Instead has meant I can apply all my organisational skills to supporting both our clients and CAREGivers. 

I enjoy family time, walking, cycling and good food!

Jodie Sapsed - Training and Recruitment

Jodie Sapsed - Training and Recruitment

Jodie joined the Home Instead team as a CAREGiver in July 2011. Jodie came to Home Instead having previously worked for another care company.  She loved the idea of working with the same client and being able to spend sufficient time with them to build a relationship of trust and care. She joined our team of Senior CAREGivers in May 2013 and worked part-time in the office as our Assistant Staff Co-ordinator, a roll which she subsequently took on on a full-time basis. In July 2016 Jodie joined the CAREGiver experience team assisting in the training and recruitment of new CAREGivers along with the ongoing support and training for our existing team.

Charlotte Harris - Staff Co-ordinator

Charlotte Harris - Staff Co-ordinator

I am an experienced CAREGiver having worked for Home Instead since 2012.  I have developed my skills and now enjoy working within the office.  I am proud to be part of an excellent team.  When you contact the company I will be very happy to help you in any way I can.

Kayleigh Freeland, Clients and Standards

Kayleigh Freeland, Clients and Standards

I joined Home Instead in January 2015 as a CARGiver having previously worked for a marine conservation company. I really enjoyed getting to know my clients and making a positive difference to their day. I joined the team of Senior CAREGivers in December 2015. I have developed my skills and I now work in the office as well. I’m proud to be working as part of a team that are dedicated to allowing clients to remain as independent as possible.

In my spare time I enjoy listening to music, reading and spending time with my family. 

Helen McEntire - Senior CAREGiver 

Helen McEntire - Senior CAREGiver 

Helen has been working for Home Instead since September 2010 and joined our office team in October 2011.  Helen brings a wealth of experience working with people, having worked for the St Peters House project which supports people with HIV, and prior to that supporting people with mental health problems and learning difficulties.  Since joining Home Instead, Helen has worked with a number of people with dementia and Alzheimers, and significantly improved their quality of life.  In 2012 Helen completed a University of Stirling / City & Guilds dementia care course which was run by our Home Instead office. As well as caring for a number of our clients, Helen provides a mentoring role for our new CAREGivers and is actively involved in quality assurance visits and keeping our clients' care plans up to date. 

Monty

Monty

Hello, I am Monty and I am a Floodle (a cross between Labrador, Poodle and flat coat Retriever).  I have a background in stick chasing, ball catching and I am very much a people dog.  I have been coming to work at Home Instead ever since I was a 12 week old puppy which is nearly 5 years ago, so  I am very much part of the furniture. I have visited a number of clients, which I love to do and all the Caregivers love to visit me in the office.

I apologise that I do have a tendency to bark when people arrive in the office, I don't mean any harm I just want to be your friend!

I just wanted to say how much I've appreciated the care and dedication you have all shown since you have been looking after my mother. It's made a huge difference to both of us during what has been a very difficult time.

Mr R, Fetcham