Changing the face of homecare in Epping Forest
Our unique philosophy which sees homecare and companionship go hand-in-hand has received standout ratings from our clients and employees in brand new independent research. Thank you to all our clients and staff who completed the survey.
We deliver a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible, our homecare visits last a minimum of one hour and we match our clients to dedicated CAREGivers based on common interests. There is always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.
Now clients and CAREGivers in Epping Forest have given the unique model a huge vote of confidence – as both a homecare provider and an employer in turn - 100% of clients would recommend Home Instead, 98% of CAREGivers would recommend Home Instead Care’s services and 98% of CAREGivers say they would recommend Home Instead as a good place to work.
Home Instead believes the new independent research, carried out in June this year, is living proof that there is a better way to deliver homecare.
What clients said:
- 100% say their CAREGiver is well matched to their needs
- 98% say their CAREGiver arrives on time
- 94% say the office team are responsive to any queries I have
Clients made comments such as (as they were written):
‘Home Instead provide excellent care in a professional, friendly, reliable, respectful and considerate way. This has improved the quality of my life and enabled me to live safely and securely in my own home with dignity and independence. My life has become so much happier thanks to the support of their well trained carers.’
‘Home Instead carers have made a huge difference to my life. They have enabled me to live independently and are wonderful. They will do anything for you and are so friendly.’
‘Home Instead have taken a weight off my mind. They are trustworthy, reliable and responsive. It has made the care of my father at home possible, in a busy life with a full time demanding job and family.’
‘All my needs are met. All carers are delightful company and supportive towards me and my family.’
‘A very reliable and comforting service.’
‘I am very happy with the service. I don’t see how I could stay in my own home without it’.
‘I would recommend Home Instead to anybody. All the carers I have had are friendly and helpful to me. The office staff too.’
I am delighted with the findings, I am so proud of the team I am building here, the office staff and the CAREGivers are fantastic. Changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.
What caregivers said (in their words):
‘Home Instead is a brilliant company to work for. They look after their staff and give you the training you need to be an excellent caregiver.’
‘They have a very strong ethos on providing the best care possible to our clients. If you need to talk they are always there to listen and advise.’
‘Very rewarding and fits with my lifestyle.’
‘Great company good working conditions.’
‘Flexible hours and very rewarding. In terms of management one of the best places I have worked.’
‘I’ve recommended several people to Home Instead whether it be working for the company or for families to use their services. The hours are flexible, the staff in the office are very compassionate and help you feel at ease with any concerns you may have. Th eon call staff are amazing and there is always help at the other end of the phone. You build friendships and it almost feels like a family whem working for the company as well as caring for the clients. So glad I was given the opportunity to work for this company.’
‘The people are all caring without exception.’
‘I love working for the company.’
Steven Frost, CEO of WorkBuzz, the awards organisers said, “We would like to congratulate Home Instead Senior Care Epping Forest as a 5 Star Employer. What makes this award extra special is it’s based on feedback from their CAREGivers and is only awarded to the top 10% of companies that enter the Best Employers in Care Awards. The care sector too often receives negative publicity – in contrast Home Instead Senior Care has a strong culture whereby CAREGivers have the right support and training; are well led and have a strong commitment to deliver outstanding care.”
The results show that CAREGivers feel valued, respected and part of the bespoke Home Instead ethos. We are committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right. We take time to care, both for our clients and our CAREGivers. It’s good to know that we are getting it right in their eyes too. Together we are changing the face of homecare.
Victoria Rigby, September 2018.
*The satisfaction survey was carried out in June 2018 by national independent market research company WorkBuzz.
“ All the ladies that come to me are lovely. ’’
Betty F, Client Epping
‘Home Instead carers have made a huge difference to my life. They have enabled me to live independently and are wonderful. They will do anything for you and are so friendly.’
Dear Sandy, Caroline, Lorraine and your staff,
Thank you so much for all your care and support for Norman. You lifted such a burden of responsibility from us all by encouraging him to get up and take an interest in life.
He was so pleased to be able to speak to the people in the chemist, our newsagents and to talk to his neighbours again, which he used to do when he was well. Everyone commented on ‘Norman’s Angels’ and how well he was doing.
Your visits may have only been for a few weeks, but the sense of achievement he felt was immense. Learning to play cards and draughts (and winning) did so much for his wellbeing.
Thank you again,
Joyce & Family
Sally, daughter of a client
To Everyone who makes my life easier….
I just wanted to say a huge thank you to all staff at Home Instead. This was the first time we opted for my Dad to be cared at home instead of going to a care home. Clearly this was a success and something we should have done previously.
Every aspect of my ‘break’ worked and I can’t thank you enough. Without your help this would not have been possible.
Thank you all from the bottom of my heart.
Richard, Nephew of client
Home Instead looked after our elderly aunt over a period of two years before she passed away. The level of care was consistently outstanding. Our aunt was really happy and comfortable. Our family live some distance away, and it was so reassuring to know that she was in such good hands. We met several caregivers and all were most helpful and considerate. Our aunt has nothing but praise for them. Thank you so much for everything.
Marjorie’s daughter, Epping
I want to say a personal ‘thank you’ to admin, managers and carers for all the care and support you have given over the last few years to my Mum, Marjorie, and me.
You gave Mum invaluable companionship and personal care when it was most needed and shared many memories and giggles together right up until the end.
Please be assured that she died peacefully in her own bed with family around her.
In her last few hours she managed to say ‘I have so much to be thankful for’! I know she would want me to say a big thank you to you, from her.
May I wish you all the very best individually and as a company. You do a great job!
I am writing on behalf of my sister Sue and I to thank you and your Home Instead team enormously for all the help and care that you have given to our mother, Daphne, over the last three years.
I have been very impressed by the way problems and difficulties have been dealt with and by the importance given to staff training. Please can you pass on our thanks and to Ma’s carers and the office staff.
Thank you too for your sympathy, help and cups of tea during difficult times. We have really appreciated your support. We hope that Ma will settle well to her new home. It is good to know that she will now have 24 hour care.
With all our thanks and best wishes, Jane and Virginia
Daughter of Jean (Theydon Bois), Jackie
Dear Carers, “Jean’s Angels”
Thank you doesn’t seem enough to say to each and every one of you, for the love and care you have given Mum day after day. She told us how the sight of your lovely smiling faces and cheerful personalities came peering round her bedroom door, lifting her spirits.
“Cup of tea Jean?” was your daily greeting along with gentle encouragement to try and prize her out of bed! The rapport that you built up with Mum meant that you always knew if she was feeling down or was poorly.
You went above and beyond your role to keep her safe and well.
Not living close by was difficult for us, but knowing that Mum was in your superb care put our minds at rest. You treated her as if she were part of your own family and I know that she loved you all dearly.
I sing your praises to everyone I meet when recalling the past months and the care that Mum has received. You have enabled her to continue to live in her own home and we shall always be in your debt.
A big thank you to Veronika and all the office team for endless patience.
Thank you, love from Jackie, Georgia, Amy and Ben
Suzanne, mother lived Buckhurst Hill
I want to take this opportunity to thank you and Veronika for all your support and patience over the past 20 months. I especially want to express my sincere and warmest thanks to all Mum's carers, Jean, Lorraine, Wendy, Tracy and Shane. They have been consistently genuinely caring, patient, respectul and supportive and I would be most grateful if you could pass on my gratitude to all of them.
I have been so impressed with the service that Home Instead has been able to provide, without which Mum would not have been able to remain in her own home for so long. I do wish Mum was able to return home in order that she could continue to benefit from the wonderful care you have given.
If I have any further news, I will of course contact you again.
Elaine re her father Nazeing
My father had several episodes in hospital - he is 86 - and needed immediate care at home, having reacted very unfavourably to any suggestion of residential care. This put a great deal of pressure on me - I live 20 miles away - and it was a huge relief to find Home Instead.
My father - who can be a bit difficult - has taken very well to the carers and is full of praise for them. They are all thoroughly sensible, professional and dedicated people who have made his life much better. They are also flexible and have accompanied him to later hospital appointments. They liaise closely with me and deal promptly with setbacks and emergencies.
I cannot speak too highly of them.
Stephen, father Chigwell
My Father was suffering with early stage Alzheimer's when my Mother passed away. Dad was fit and active but he needed a lot of support to remain living at home. The first care company I tried only used to spend a few minutes with Dad while they put a ready meal in the microwave oven and then they would leave before he had even eaten it.
Home Instead were infinitely better in every respect. They visited Dad with me and carried out a thorough care assessment. We agreed a care plan that was put in place immediately. All their staff were extremely pleasant to deal with and very professional at all times. The caregivers who looked after Dad were lovely and he really looked forward to their visits. They prepared proper meals, they obtained prescriptions and gave Dad his medication. They took Dad to the doctor and dentist and they also took him to social events arranged by Home Instead for their clients. They generally went above and beyond what I expected and I can't recommend them enough.
Adrian, re mother Epping
I think I speak for both myself and my brother when I say that the support that Home Instead has provided our dear mum over the last few years has gone way beyond our expectations. How blessed we were that you opened up in Epping only months before mum needed your services. Of course Karen has been really special and from the very outset she was the perfect care provider for mum with such a patient and understanding touch yet willing to go the extra mile time and time again. A real God-send! But really we are so delighted with the rest of the team who have been placed around mum more and more over the last year. They have been amazing and I have had the privilege of witnessing at first hand their love and care. Please do extend to each one a sincere appreciation from us for all they have done for mum over these last few years.
But may we also take this opportunity to thank you personally for the time and personal interest that you have consistent shown in mum’s welfare. It has given us real peace of mind to know that mum has been in such good hands when both myself and my brother are living so far away. We do wish you and the team every success and recognition for your highest customer service in the future and would readily recommend Home Instead to anyone.
Elaine, (client, lives in Nazing)
I just wanted to tell you how pleased we are with the carers who have been helping my father over the last few weeks. Living in London I find it difficult be on call for him all the time and he does have a lot of issues: but the carers have taken a great weight off my mind – more important my father really appreciates all the kindness and help they give him and is full of praise for them, and so are we. They are outstandingly dedicated people and my father is really lucky to have them supporting him.
Rose, Buckhurst Hill
I think I speak for both myself and my brother when I say that the support that Home Instead has provided our dear mum over the last few years has gone way beyond our expectations. How blessed we were that you opened up in Epping only months before mum needed your services. Of course Karen has been really special and from the very outset she was the perfect care provider for mum with such a patient and understanding touch yet willing to go the extra mile time and time again. A real God-send! But really we are so delighted with the rest of the team who have been placed around mum more and more over the last year. They have been amazing and I have had the privilege of witnessing at first hand their love and care. Please do extend to each one a sincere appreciation from us for all they have done for mum over these last few years. But may we also take this opportunity to thank you personally for the time and personal interest that you have consistent shown in mum’s welfare. It has given us real peace of mind to know that mum has been in such good hands when both myself and my brother are living so far away. We do wish you and the team every success and recognition for your highest customer service in the future and would readily recommend Home Instead to anyone. Adrian
Rita, Theydon Bois
I would like to take this opportunity to give you Mum’s carers my heartfelt thanks for the wonderful care she always received. It enabled her to live in her own home right to the end, always her wish. A very special thank you to Karen, who always went ‘the extra mile’ and Mum became very fond of her.
With my best wishes, Rita
Liz, Buckhurst Hill
Thanks to Jane and Kerry for their amazing kindness, far beyond the call of duty, to my parents for their diamond wedding last week. Very kindly orchids were bought, and songs from 1956 were printed out for them too, and these most personal touches were really appreciated by them, and the whole family too. Once again I appreciate all of your care, and your excellent staff, and I am delighted to let you know that to everybody I can only pass on excellent comments/ratings about your service, and there are NO negatives whatsoever! I have already recommended you to many folk! Thank you SO much, because this service has been such a wonderful help and comfort for us all.
I am writing to thank you for the service you are providing to my mother in law. It is only a few weeks since Kelly has been visiting but Lily never stops singing her praises. Only yesterday she was saying "Kelly is lovely, I do like her, she is so nice, I love her to bits" I can't tell you what a relief it is to find a Carer who takes her job seriously and finds time to engage with her client. Unfortunately Kelly is only required to do Lily's cleaning and laundry as her other care is provided by Social Services and leaves a lot to be desired!
If Kelly and Vicky are examples of all your Carers, which I am sure they must be, then you have a Company to be proud of.
Linda, Theydon Bois
I am writing to thank you, in particular Gill, for the support you have given myself and husband following my accident.
Having worked as a Social Worker and as a manager in a Voluntary Organisation which organised personal care services I am well aware of how difficult it is to provide really good domiciliary care.
We were very impressed by the way the agency is managed and run and Gill’s support, albeit for one hour a day, was invaluable whilst I regained my independence and also gave my husband some private time.
I am pleased to say that I am well on the way to full mobility.
We came to your agency through personal recommendations from people in the village and we will certainly recommend you to anyone who requires domiciliary support.
Thank you once again and I hope the agency goes from strength to strength.
Liz, A New Client's Daughter
What I can tell you is that my Dad rang me last Thursday to say what a gem Jane is…he said it twice! He relayed to me what Jane had done and how hard she works, and also said that there’s no fuss and bother, she just respectfully gets on with the job…..and better than just that, she doesn’t need him and so he has an hour clear to do other things! SUCH a help!
Please thank Jane from us all as we are delighted with this precious start, and know it will become even more of a blessing to them both as they settle into a routine and enjoy the help!
Thanks so much to you all for your kindness…you are definitely the best we could ever have found.
I can't thank you enough for everything you and the girls did for Mum. I know she would have liked to thank you. You helped us both so much in what was a short and difficult time. It was a pleasure to have met everyone of you-all so different yet all with hearts of gold and with one aim to do anything and everything to make Mum comfortable. Well, you all suceeded, so thank you again from the bottom of my heart, send my love and thanks to all her other "daughters" that cared for her. It really has been a pleasure to meet you all and to know you. Fond love to all of you
Hilly (Buckhurst Hill)
On behalf of Mum I would like to say thank you for the way you and your staff have been so reliable and caring towards Mum this year.
Your caring staff have all been excelent in the quality of their work and in the companionship above and beyond their remit.
Mum has enjoyed and looked forward to their visits which have been a real tonic to her social wellbeing.
Unfortunately she now needs full time cover, to which she agrees and is now settling in, albeit slowly, to her new home near me.
I have no hesitation in recommending 'Home Instead' to others. Thank you again.
When Mum was admitted to Hospital it was very clear she would not be able to return home without help. Mum has lived in the house for nearly 70 years and it was her wish to remain there. We told her about having carers and got the response I don't want strangers in my home, so we knew it would be a struggle but how wrong can you be.
Sue visited Mum in Hospital and they soon made friends. Sue's visit was to involve Mum and to understand what Mum needed in the way of care. This was done with much patience and kindness.
Sue visited Mum's home to see what she needed in the way of care and assisted living aids all done over a cup of tea.
Mum came home from Hospital and the care started. Things changed very quickly Mum looked forward to seeing her "little helpers" three times a day. The Carers come in for an hour each visit and the thought and kindness shown to Mum is exceptional-nothing is too much trouble they all go far beyond anything I would expect. The carers all seem to be local so can chat with Mum when she talks about places nearby and people she knows - this is a great help.
Mum has now put on weight from the 5 stone she weighed before. This is all down to the encouragement of the helpers but also the fact they involve Mum with as much as possible. Mum is now dressed in clean clothes and takes pride in herself again, the house is clean and tidy but most of all Mum is happy again in her home.
Home Instead have helped Mum so much but they have also given me peace of mind knowing they are looking after Mum they have become friends we know we can rely on.
Alison, Theydon Bois
This was written as a review on our facebook page - I believe my sister did send a card, but I have tripped over this FB account and at the time of the loss of my I didn't have room to focus on much else other than the loss of him - I'm sorry as this company should be recognised - So for anyone thinking of using this company know they care and know they will respond and support you. All the staff were lovely Josh Paul and Karen (the youngest looking granny) were particularly supportive. They respected my dad, his family and his home and I will always be grateful and in their debt. Thank you.
Sally, Theydon Bois
On our care for Harry, Sally wrote: ‘Please pass on our heartfelt thanks to all you and all your team - you did a wonderful job.
Nicola, Theydon Bois
We received this from Bob’s daughter today, we cared for Bob for a few weeks until he died 14 May 2015. ‘As you can imagine the last few months have been difficult and harrowing. One of the few positives is the quality of care that Dad received from your carers, and in particular Josh, Karen and Paul. They always treated Dad with dignity and respect and took the time to engage with him as a person rather than only as a patient. They were also friendly and supportive to my family. Please express to them what a difference their kindness and humanity made.’
To everyone at Home Instead just to say thank you for caring so kindly and considerably for Dad over the past months. It was a difficult transition for Dad, as it is for anyone to lose independence, but you dealt with him admirably. It has been a pleasure to meet and speak with you. Best wishes for the future.
Sarah, Waltham Abbey
Home Instead has been a godsend to our family over the last year, and we are most grateful.
I could not be more delighted. I didn’t want care to start with but I am thoroughly enjoying it. My caregivers work very hard and still have time to chat, I feel thoroughly spoilt. My caregivers are exceeding my expectations.
After looking after my Mum and working full time you are god sent! Her house is so clean and I've got my life back. I am now back to being her daughter again.
Bryan, Buckhurst Hill
Kevin has made an immense difference to my retired life. I particularly enjoyed our trip to the Tower of London to see the poppies.
I would like to thank you, and your colleagues, for the help and support you gave my mother in the past: it may only have been for a relatively short period, but during that time it was apparent to me just how committed and professional an organisation you are.
Ian and Jane, Epping
Thank you so much for looking after my Dad. He was always brightened after seeing you and we appreciate all your help and advice.
I would like to take this opportunity to thank you and your staff for all your help in the care of Gladys. Gladys really looked forward to her CAREGivers visit which started with a cup of tea and gradually they built up a good relationship which culminated in her helping Gladys with her personal care. Gladys found it difficult to accept she needed help with personal care. I would have no hesitation in recommending your company to anyone seeking care for a loved one.
Betty, North Weald
Thank you for all you have done for my husband. He enjoyed spending time with his CAREGivers as I did. I'll certainly be in touch if I need help again.
My CAREGiver's are pleasant and caring ladies. Nothing is too much trouble for them and they meet my every need, I would certainty recommend "Home Instead" to anyone else I know.
Brenda, Waltham Abbey
I would like to write to let you know how satisfied I am with your service. My carer is excellent she is helpful and nothing is too much for her. We have a great laugh and joke together and I would recommend her to anyone. I think I made a very good move when I chose your company I knew nothing about you and took pot luck. My last company sent many different carers turning up different hours or not at all I should have changed months ago. If ever I am asked if I know a care agency I would most definitely recommend Home Instead Epping
I want to thank you for the excellent care my mother received recently whilst we were on holiday. The friendly, personal service my Mother received made both her and myself feel confident for her to remain at home whist we were away. With many thanks.
I am so glad Home Instead was recommended to me. Home Instead were everything they said they would be. The carers were first class; friendly and caring. The service was everything one could wish for, most importantly for an elderly person living alone I felt secure. Even though I had a very supportive family in those first 2 weeks after the operation it was comforting to know the carers would be there for me. I have already recommended Home Instead to a friend and will have no hesitation recommending others to use their services.
The Caregivers have become my friends. They are very friendly and likeable people. They have helped me in every way even though I didn’t want them initially!
You and your staff have been exceptionally kind and caring and have helped me through a very difficult time with great compassion. The service you have provided has been invaluable and I am most grateful and appreciative of your "personal touch". Thank you.
Sylvia, Theydon Bois
"I needed a carer but she’s become my friend, we are not numbers as I felt when Social Services called."