Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"I want to say a personal ‘thank you’ to admin, managers and carers for all the care and support you have given over the last few years to my Mum, Marjorie, and me. You gave Mum invaluable companionship..." Marjorie’s daughter, Epping
"I am writing on behalf of my sister Sue and I to thank you and your Home Instead team enormously for all the help and care that you have given to our mother, Daphne, over the last three years. I have been very..." Jane (daughter)
"Dear Carers, “Jean’s Angels” Thank you doesn’t seem enough to say to each and every one of you, for the love and care you have given Mum day after day. She told us how the sight of your lovely..." Daughter of Jean (Theydon Bois), Jackie

"I want to take this opportunity to thank you and Veronika for all your support and patience over the past 20 months. I especially want to express my sincere and warmest thanks to all Mum's carers, Jean, Lorraine, Wendy, Tracy and Shane. They have been consistently genuinely caring, patient, respectul and supportive and I would be most grateful if you could pass on my gratitude to all of them. I have been so impressed with the service that Home Instead has been able to provide, without which Mum would not have been able to remain in her own home for so long. I do wish Mum was able to return home in order that she could continue to benefit from the wonderful care you have given. If I have any further news, I will of course contact you again."

Suzanne, mother lived Buckhurst Hill

"My father had several episodes in hospital - he is 86 - and needed immediate care at home, having reacted very unfavourably to any suggestion of residential care. This put a great deal of pressure on me - I live 20 miles away - and it was a huge relief to find Home Instead. My father - who can be a bit difficult - has taken very well to the carers and is full of praise for them. They are all thoroughly sensible, professional and dedicated people who have made his life much better. They are also flexible and have accompanied him to later hospital appointments. They liaise closely with me and deal promptly with setbacks and emergencies. I cannot speak too highly of them."

Elaine re her father Nazeing

"My Father was suffering with early stage Alzheimer's when my Mother passed away. Dad was fit and active but he needed a lot of support to remain living at home. The first care company I tried only used to spend a few minutes with Dad while they put a ready meal in the microwave oven and then they would leave before he had even eaten it. Home Instead were infinitely better in every respect. They visited Dad with me and carried out a thorough care assessment. We agreed a care plan that was put in place immediately. All their staff were extremely pleasant to deal with and very professional at all times. The caregivers who looked after Dad were lovely and he really looked forward to their visits. They prepared proper meals, they obtained prescriptions and gave Dad his medication. They took Dad to the doctor and dentist and they also took him to social events arranged by Home Instead for their clients. They generally went above and beyond what I expected and I can't recommend them enough."

Stephen, father Chigwell

"  I think I speak for both myself and my brother when I say that the support that Home Instead has provided our dear mum over the last few years has gone way beyond our expectations. How blessed we were that you opened up in Epping only months before mum needed your services. Of course Karen has been really special and from the very outset she was the perfect care provider for mum with such a patient and understanding touch yet willing to go the extra mile time and time again. A real God-send! But really we are so delighted with the rest of the team who have been placed around mum more and more over the last year. They have been amazing and I have had the privilege of witnessing at first hand their love and care. Please do extend to each one a sincere appreciation from us for all they have done for mum over these last few years.   But may we also take this opportunity to thank you personally for the time and personal interest that you have consistent shown in mum’s welfare. It has given us real peace of mind to know that mum has been in such good hands when both myself and my brother are living so far away. We do wish you and the team every success and recognition for your highest customer service in the future and would readily recommend Home Instead to anyone."

Adrian, re mother Epping

"I just wanted to tell you how pleased we are with the carers who have been helping my father over the last few weeks.  Living in London I find it difficult be on call for him all the time and he does have a lot of issues: but the carers have taken a great weight off my mind – more important my father really appreciates all the kindness and help they give him and is full of praise for them, and so are we.  They are outstandingly dedicated people and my father is really lucky to have them supporting him.  "

Elaine, (client, lives in Nazing)

"I think I speak for both myself and my brother when I say that the support that Home Instead has provided our dear mum over the last few years has gone way beyond our expectations. How blessed we were that you opened up in Epping only months before mum needed your services. Of course Karen has been really special and from the very outset she was the perfect care provider for mum with such a patient and understanding touch yet willing to go the extra mile time and time again. A real God-send! But really we are so delighted with the rest of the team who have been placed around mum more and more over the last year. They have been amazing and I have had the privilege of witnessing at first hand their love and care. Please do extend to each one a sincere appreciation from us for all they have done for mum over these last few years.   But may we also take this opportunity to thank you personally for the time and personal interest that you have consistent shown in mum’s welfare. It has given us real peace of mind to know that mum has been in such good hands when both myself and my brother are living so far away. We do wish you and the team every success and recognition for your highest customer service in the future and would readily recommend Home Instead to anyone.   Adrian"

Rose, Buckhurst Hill

"Dear Victoria I would like to take this opportunity to give you Mum’s carers my heartfelt thanks for the wonderful care she always received. It enabled her to live in her own home right to the end, always her wish. A very special thank you to Karen, who always went ‘the extra mile’ and Mum became very fond of her. With my best wishes, Rita"

Rita, Theydon Bois

"Thanks to Jane and Kerry for their amazing kindness, far beyond the call of duty, to my parents for their diamond wedding last week. Very kindly orchids were bought, and songs from 1956 were printed out for them too, and these most personal touches were really appreciated by them, and the whole family too. Once again I appreciate all of your care, and your excellent staff, and I am delighted to let you know that to everybody I can only pass on excellent comments/ratings about your service, and there are NO negatives whatsoever! I have already recommended you to many folk! Thank you SO much, because this service has been such a wonderful help and comfort for us all."

Liz, Buckhurst Hill

"I am writing to thank you for the service you are providing to my mother in law. It is only a few weeks since Kelly has been visiting but Lily never stops singing her praises.  Only yesterday she was saying "Kelly is lovely, I do like her, she is so nice, I love her to bits" I can't tell you what a relief it is to find a  Carer who takes her job seriously and finds time to engage with her client. Unfortunately Kelly is only required to do Lily's cleaning and laundry as her other care is provided by Social Services and leaves a lot to be desired! If Kelly and Vicky are examples of all your Carers, which I am sure they must be, then you have a Company to be proud of. Many thanks."

Barbara,Waltham Abbey

"I am writing to thank you, in particular Gill, for the support you have given myself and husband following my accident. Having worked as a Social Worker and as a manager in a Voluntary Organisation which organised personal care services I am well aware of how difficult it is to provide really good domiciliary care. We were very impressed by the way the agency is managed and run and Gill’s support, albeit for one hour a day, was invaluable whilst I regained my independence and also gave my husband some private time. I am pleased to say that I am well on the way to full mobility. We came to your agency through personal recommendations from people in the village and we will certainly recommend you to anyone who requires domiciliary support. Thank you once again and I hope the agency goes from strength to strength."

Linda, Theydon Bois

"What I can tell you is that my Dad rang me last Thursday to say what a gem Jane is…he said it twice!  He relayed to me what Jane had done and how hard she works, and also said that there’s no fuss and bother, she just respectfully gets on with the job…..and better than just that, she doesn’t need him and so he has an hour clear to do other things!  SUCH a help! Please thank Jane from us all as we are delighted with this precious start, and know it will become even more of a blessing to them both as they settle into a routine and enjoy the help! Thanks so much to you all for your kindness…you are definitely the best we could ever have found. Liz"

Liz, A New Client's Daughter

"I can't thank you enough for everything you and the girls did for Mum. I know she would have liked to thank you. You helped us both so much in what was a short and difficult time. It was a pleasure to have met everyone of you-all so different yet all with hearts of gold and with one aim to do anything and everything to make Mum comfortable. Well, you all suceeded, so thank you again from the bottom of my heart, send my love and thanks to all her other "daughters" that cared for her. It really has been a pleasure to meet you all and to know you. Fond love to all of you Hilly (Buckhurst Hill)"

Thank you

"On behalf of Mum I would like to say thank you for the way you and your staff have been so reliable and caring towards Mum this year. Your caring staff have all been excelent in the quality of their work and in the companionship above and beyond their remit. Mum has enjoyed and looked forward to their visits which have been a real tonic to her social wellbeing. Unfortunately she now needs full time cover, to which she agrees and is now settling in, albeit slowly, to her new home near me. I have no hesitation in recommending 'Home Instead' to others. Thank you again."

J, daughter

"When Mum was admitted to Hospital it was very clear she would not be able to return home without help. Mum has lived in the house for nearly 70 years and it was her wish to remain there. We told her about having carers and got the response I don't want strangers in my home, so we knew it would be a struggle but how wrong can you be. Sue visited Mum in Hospital and they soon made friends. Sue's visit was to involve Mum and to understand what Mum needed in the way of care. This was done with much patience and kindness. Sue visited Mum's home to see what she needed in the way of care and assisted living aids all done over a cup of tea.  Mum came home from Hospital and the care started. Things changed very quickly Mum looked forward to seeing her "little helpers" three times a day. The Carers come in for an hour each visit and the thought and kindness shown to Mum is exceptional-nothing is too much trouble they all go far beyond anything I would expect. The carers all seem to be local so can chat with Mum when she talks about places nearby and people she knows - this is a great help. Mum has now put on weight from the 5 stone she weighed before. This is all down to the encouragement of the helpers but also the fact they involve Mum with as much as possible. Mum is now dressed in clean clothes and takes pride in herself again, the house is clean and tidy but most of all Mum is happy again in her home. Home Instead have helped Mum so much but they have also given me peace of mind knowing they are looking after Mum they have become friends we know we can rely on."

Joy, Ongar

"This was written as a review on our facebook page - I believe my sister did send a card, but I have tripped over this FB account and at the time of the loss of my I didn't have room to focus on much else other than the loss of him - I'm sorry as this company should be recognised - So for anyone thinking of using this company know they care and know they will respond and support you. All the staff were lovely Josh Paul and Karen (the youngest looking granny) were particularly supportive. They respected my dad, his family and his home and I will always be grateful and in their debt. Thank you."

Alison, Theydon Bois

"On our care for Harry, Sally wrote: ‘Please pass on our heartfelt thanks to all you and all your team - you did a wonderful job."

Sally, Theydon Bois

"We received this from Bob’s daughter today, we cared for Bob for a few weeks until he died 14 May 2015. ‘As you can imagine the last few months have been difficult and harrowing. One of the few positives is the quality of care that Dad received from your carers, and in particular Josh, Karen and Paul. They always treated Dad with dignity and respect and took the time to engage with him as a person rather than only as a patient. They were also friendly and supportive to my family. Please express to them what a difference their kindness and humanity made.’"

Nicola, Theydon Bois

"To everyone at Home Instead just to say thank you for caring so kindly and considerably for Dad over the past months. It was a difficult transition for Dad, as it is for anyone to lose independence, but you dealt with him admirably. It has been a pleasure to meet and speak with you. Best wishes for the future."

Diane, Upshire

"Home Instead has been a godsend to our family over the last year, and we are most grateful."

Sarah, Waltham Abbey

"I could not be more delighted. I didn’t want care to start with but I am thoroughly enjoying it. My caregivers work very hard and still have time to chat, I feel thoroughly spoilt. My caregivers are exceeding my expectations. "

Stella, Ongar

"After looking after my Mum and working full time you are god sent! Her house is so clean and I've got my life back. I am now back to being her daughter again."

Pat, Harlow

"Kevin has made an immense difference to my retired life. I particularly enjoyed our trip to the Tower of London to see the poppies."

Bryan, Buckhurst Hill

"I would like to thank you, and your colleagues, for the help and support you gave my mother in the past: it may only have been for a relatively short period, but during that time it was apparent to me just how committed and professional an organisation you are. "

Paul, Loughton

"Thank you so much for looking after my Dad. He was always brightened after seeing you and we appreciate all your help and advice."

Ian and Jane, Epping

"I would like to take this opportunity to thank you and your staff for all your help in the care of Gladys. Gladys really looked forward to her CAREGivers visit which started with a cup of tea and gradually they built up a good relationship which culminated in her helping Gladys with her personal care. Gladys found it difficult to accept she needed help with personal care. I would have no hesitation in recommending your company to anyone seeking care for a loved one."

Elizabeth, Chigwell

"Thank you for all you have done for my husband. He enjoyed spending time with his CAREGivers as I did. I'll certainly be in touch if I need help again."

Betty, North Weald

"My CAREGiver's are pleasant and caring ladies. Nothing is too much trouble for them and they meet my every need, I would certainty recommend "Home Instead" to anyone else I know."

Sid, Chingford

"I would like to write to let you know how satisfied I am with your service. My carer is excellent she is helpful and nothing is too much for her. We have a great laugh and joke together and I would recommend her to anyone. I think I made a very good move when I chose your company I knew nothing about you and took pot luck. My last company sent many different carers turning up different hours or not at all I should have changed months ago. If ever I am asked if I know a care agency I would most definitely recommend Home Instead Epping"

Brenda, Waltham Abbey

"I want to thank you for the excellent care my mother received recently whilst we were on holiday. The friendly, personal service my Mother received made both her and myself feel confident for her to remain at home whist we were away. With many thanks."

Jane, Loughton

"I am so glad Home Instead was recommended to me. Home Instead were everything they said they would be. The carers were first class; friendly and caring. The service was everything one could wish for, most importantly for an elderly person living alone I felt secure. Even though I had a very supportive family in those first 2 weeks after the operation it was comforting to know the carers would be there for me. I have already recommended Home Instead to a friend and will have no hesitation recommending others to use their services."

Lola, Epping

"The Caregivers have become my friends. They are very friendly and likeable people. They have helped me in every way even though I didn’t want them initially!"

Beryl, Epping

"You and your staff have been exceptionally kind and caring and have helped me through a very difficult time with great compassion. The service you have provided has been invaluable and I am most grateful and appreciative of your "personal touch". Thank you."

Joyce, Epping

""I needed a carer but she’s become my friend, we are not numbers as I felt when Social Services called.""

Sylvia, Theydon Bois
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