Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

Changing the face of homecare in Epping Forest

Our unique philosophy which sees homecare and companionship go hand-in-hand has received standout ratings from our clients and employees in brand new independent research. Thank you to all our clients and staff who completed the survey. 

We deliver a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible, our homecare visits last a minimum of one hour and we match our clients to dedicated CAREGivers based on common interests. There is always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.

Now clients and CAREGivers in Epping Forest have given the unique model a huge vote of confidence – as both a homecare provider and an employer in turn - 98% of clients would recommend Home Instead, 96% of CAREGivers are proud to work for the company and 90% of CAREGivers say they would recommend Home Instead as a good place to work.

Home Instead believes the new independent research, carried out in June this year, is living proof that there is a better way to deliver homecare.

What clients said:

  • 98% say their CAREGiver takes an interest in them as a person
  • 100% say their CAREGiver is well matched to their needs
  • 100% say their CAREGiver arrives on time
  • 96% say the office team are responsive to any queries I have

Clients made comments such as (as they were written):

’Home Instead are the very best’

‘I have had Home Instead carers for a long time and love them as carers and friends. They help me very much, see to my personal care, look after my medicines. I have recommended them to my friends.’

 ‘We could not be happier with the care that we receive from Home Instead. Every member of staff is thoroughly professional and genuinely caring….Excellent service.’

‘Excellent office staff, excellent caregivers.’

‘The support we have received from Home Instead over the last three years is the reason why my uncle is still able to live at home. The carers are well trained and flexible in outlook.’

‘My relative receives excellent care. The quality of the service, friendliness of the caregivers and the consistency of support is most impressive and we are most grateful to everyone at Home Instead for all the work they do.’

‘All I can say is that I have ‘struck gold’ with the carers supplied very capable, very friendly and helpful- well done!’

‘We are exceptionally happy to be with Home Instead. My wife has dementia and we are looked after by 2 carers, we can’t fault them.’


I am delighted with the findings, I am so proud of the team I am building here, the office staff and the CAREGivers are fantastic. Changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.


What caregivers said (in their words):

‘I love working as part of a team at Home Instead, I enjoy the time I spend with my clients. I get great job satisfaction making a difference to people I visit.’

‘I love the job. Clients are well matched to me and I enjoy working with colleagues.’

‘I’ve been made to feel a valued part of Home Instead I love my job and find it very rewarding my manager and office staff are very lovely people.’

‘From the very start I found Home Instead and all the staff here to be thoroughly passionate, understanding and genuinely care about both their staff and their clients. I have really enjoyed training, making friends with my clients and learning more about dementia, caring for the elderly and what a difference to their lives we can make.’

‘I am so glad I found Home Instead. I wouldn’t work for anyone else.’

‘I love working for Homeinstead, my job doesn’t feel like a job.’

The results show that CAREGivers feel valued, respected and part of the bespoke Home Instead ethos. We are committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right. We take time to care, both for our clients and our CAREGivers. It’s good to know that we are getting it right in their eyes too. Together we are changing the face of homecare.

Victoria Rigby, October 2017

*The satisfaction survey was carried out in June 2017 by national independent market research company Smith & Henderson. 

  • UKHCA Registered

I want to thank you for the excellent care my mother received recently whilst we were on holiday. The friendly, personal service my Mother received made both her and myself feel confident for her to remain at home whist we were away. With many thanks.

Jane, Loughton