Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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About Home Instead Epping Forest

Welcome to Home Instead Senior Care Epping Forest. We are proud to be part of the international award winning Care Company that is changing the way care is being delivered across the UK.

On the Queen’s 90th birthday the Home Instead Senior Care model was recognized for its innovative provision of companionship, relationship-led care which underscores the difference made by Home Instead.

We set out five years ago with a vision: to be the ‘best of breed’ in homecare in 
our locality and so we are really pleased to have just received our CQC Outstanding Rating, it is our dream come true and marks our commitment to continuous improvement.

We offer a wide range of non-medical, tailor made, services to suit your individual circumstances; from companionship and help around the home, to daily personal care.  We listen carefully to your needs and concerns, and ensure that you are treated with respect, compassion and receive the support you really need.

We are the friendly face to go shopping with, the person that accompanies you to the doctor’s surgery, the listening ear to share memories with.

Our team of CAREGivers are dedicated to making a difference to people’s lives in our community. They are dependable, compassionate and share our values. Our CAREGivers treat our clients with the up-most respect and we ensure that they are all properly trained to assist older people to live independently in their own homes for as long as possible.

We aim to ensure continuity of care, enabling a client to see the same CAREGiver and to enjoy building a relationship and rapport with that person. The team also has the added benefit of providing specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Our Outstanding Rating pays testimony to teamwork throughout and everyone’s commitment to providing care that comes from the heart, care with a family feel.

I’d like to share a personal experience, which has been a very influential driver for me in setting up Home Instead. My Grandpa became seriously ill very quickly and my Nan was house-bound caring for him. She would have loved an extra pair of hands to provide some support, even if it was just looking after my Grandpa for a few hours while she went out to run errands or pick up his prescriptions. Unfortunately, this kind of help was not available in her area and she had to rely on friends to help out when they could. This made an already very difficult situation even more stressful at times. My Nan is a big fan of my job, and hopes I can offer the kind of support that would have really helped in her time of need. Even though this was obviously a very hard time for my family, I still feel very lucky that my Grandpa passed away in the home he loved with his family that loved him very much.

We want our family-run business to become a trusted companion for your loved one. Our office is on the High Street in Epping and we would love for you to come in and visit us at any time for a chat. The kettle is always on! You can also contact me by telephone 01992 666777 and ask for me, Victoria or email victoria.rigby@homeinstead.co.uk


Victoria Rigby
Home Instead Senior Care
Epping Forest
CAREGiver assisting client with phone
  • UKHCA Registered

Dear Carers, “Jean’s Angels”

Thank you doesn’t seem enough to say to each and every one of you, for the love and care you have given Mum day after day. She told us how the sight of your lovely smiling faces and cheerful personalities came peering round her bedroom door, lifting her spirits.

“Cup of tea Jean?” was your daily greeting along with gentle encouragement to try and prize her out of bed! The rapport that you built up with Mum meant that you always knew if she was feeling down or was poorly.

You went above and beyond your role to keep her safe and well.

Not living close by was difficult for us, but knowing that Mum was in your superb care put our minds at rest. You treated her as if she were part of your own family and I know that she loved you all dearly.

I sing your praises to everyone I meet when recalling the past months and the care that Mum has received. You have enabled her to continue to live in her own home and we shall always be in your debt.

A big thank you to Veronika and all the office team for endless patience.

Thank you, love from Jackie, Georgia, Amy and Ben

Daughter of Jean (Theydon Bois), Jackie