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When Mum was admitted to Hospital it was very clear she would not be able to return home without help. Mum has lived in the house for nearly 70 years and it was her wish to remain there. We told her about having carers and got the response I don't want strangers in my home, so we knew it would be a struggle but how wrong can you be.

Sue visited Mum in Hospital and they soon made friends. Sue's visit was to involve Mum and to understand what Mum needed in the way of care. This was done with much patience and kindness.

Sue visited Mum's home to see what she needed in the way of care and assisted living aids all done over a cup of tea. 

Mum came home from Hospital and the care started. Things changed very quickly Mum looked forward to seeing her "little helpers" three times a day. The Carers come in for an hour each visit and the thought and kindness shown to Mum is exceptional-nothing is too much trouble they all go far beyond anything I would expect. The carers all seem to be local so can chat with Mum when she talks about places nearby and people she knows - this is a great help.

Mum has now put on weight from the 5 stone she weighed before. This is all down to the encouragement of the helpers but also the fact they involve Mum with as much as possible. Mum is now dressed in clean clothes and takes pride in herself again, the house is clean and tidy but most of all Mum is happy again in her home.

Home Instead have helped Mum so much but they have also given me peace of mind knowing they are looking after Mum they have become friends we know we can rely on.

Joy, Ongar