Testimonials

We believe there is a better way to deliver homecare.

For us care and companionship go hand-in-hand.  With visits that last a minimum of an hour.  Delivered by people who feel valued and respected and part of a bigger mission … our CAREGvers.  They are our backbone, recruited for their empathy and compassion.

Independent research carried out by Smith & Henderson in June 2015 confirmed the difference we are making to the lives of our clients and our CAREGivers every day. Smith & Henderson surveyed our clients and CAREGivers for their views.

This is our truth.  Together we ARE changing the face of homecare…

What our clients told us:

97% Rate the quality of the service as good or excellent

94% My CAREGiver was properly introduced before they started working with me

97% Are likely to recommend Home Instead

What our CAREGivers told us:

94% Understand why Home Instead is different from other care companies

97% Say they are given enough time to deliver desired levels of care to clients

94% Are proud to work for Home Instead

Health, social care and other professionals also recognise the quality of what we do:

We were voted the NUMBER ONE care provider in Scotland on homecare.co.uk

Our bespoke dementia care qualification for our CAREGivers is accredited by City and Guilds

Give us a call on 0131 300 0599 to discuss how our relationship-led homecare services can help your loved ones to live in the comfort and familiarity of their own home for as long as possible.

Excellent client focused service, delivered sensitively and highly professionally from the top down. ’’

Client's Daughter

Fantastic service and fantastic caring and professional workforce which is worth every penny.

Margaret P, Client

I have been very impressed with the reliability of Home Instead and the willingness of carers to undertake tasks as

requested.

Eleanor M, Client's Wife

I am very happy with the service. I have been using them for many years for my mum and husband.

Irene Y, Client

Being told about the existence of Home Instead Senior Care was in the situation of my

health trauma a life saver.

Carol C, Client's Daughter

The two carers are reliable and forward thinking which is so helpful. Life is much better having

consistent carers who take their time and no rushing or 15 minute visits mean quality care.

Ana L, Client's Sister

My brother's caregiver is exceptional, so caring, considerate and always thinking of new things to do on

their outings.

Client's Daughter

I contacted Home Instead Senior Care to help provide care and support to my elderly mum. This has

been a huge success and my mum and our family know she is in capable hands with two amazing

carers, Leighan and Katie. We couldn't have asked for better. There is also a professional office team

always willing to assist. A superb organisation.

Rosemary M, Client's Wife

Home Instead provides a much needed service. Staff are very conscientious and put much thought into

organizing an appropriate activity.

Bill R, Client

It is an excellent service, with great care given to match caregivers to clients. I would not hesitate to

recommend this service.

MK, Edinburgh

"A BIG thanks to Home Instead for organising care for Mum this morning with less than 3 hours notice - so very very grateful. Such a wonderful service!"

Homecare.co.uk

You can read what our clients have to say about us and how they rate us by going to the 'Useful Links' section of our website, and clicking on the green homecare.co.uk button.

HN, Hertfordshire

Thank you all at Home Instead for providing such a wonderful caring service.

MW, London

I think the service and people you employ are all pretty fantastic … you have truly been a lifesaver for me as I was very worried.

KS, Edinburgh

I am delighted that Laura is working out and only wish we had discovered you sooner.  Please may i just add how impressed I am with the professional way Jacqui has dealt with me and my dad, she is superb.

LC, Edinburgh

My mother was absolutely delighted ... so kind but professional, caring without being overbearing ... the best carer she has ever had ... just knew what to do to help.

MB, Edinburgh

We were so lucky when Home Instead came along when they did, and since then we have been stress free, it has worked out very well, it is a wonderful service.

YK, Edinburgh

Mum is really enjoying her visits and talks nonstop about them. Wish we had done this a long time ago for mum. We didn't know how she would take to it, but we are very pleasantly surprised! I can't thank you all enough.

SB, Edinburgh

Anne is working out really well with my mum, she's a great mixture of fun and warmth. Even though mum can still forget that Anne's been, she is stimulated, happy and I have every confidence in leaving them together.

MP, Edinburgh

Mum would greatly enjoy a walk in the Hermitage, and it’s nice to know the weather is improving for such outings. Elizabeth is very good with her, and I feel there’s a real connection of interests.

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver