The Telford, Bridgnorth, Market Drayton & Newport Team
Hayley Hatch- CareGiver Field Support
In 2006 I entered the Care Sector as a Domiciliary Care Assistant, within 6 months I had completed by NVQ level 2, and had become one of the Moving and Handling Trainers by completing the train the trainer course with SPIC and remained as a live trainer until January 2017. I was promoted to Senior Carer and nominated for the first SPIC Care Awards as “Learner of the Year” I am immensely proud to say that I won and was presented the first ever learner of the year trophy, and it has pride of place in my cabinet at home. I moved onto learning disabilities and became a live-in support worker assisting and encouraging independent living in the community. I spent a short time at Royal Shrewsbury Hospital working on the wards but struggled working through the night so looked to get back into Domiciliary.
I started with a different company as a Senior Carer in 2011. I completed my NVQ Level 3, and within a few months had been promoted to Deputy Care Manager. Whilst in this role I completed, and passed with distinction my QCF Level 5 in Advanced Management for health and social care, it was a 2-year process and the qualification is the highest I have ever achieved and I am still very proud of it.
I decided to become a Community Carer after I got married to get back “into the field” for a while, I then decided that with all my knowledge and skill base I needed to put it to better use and applied at Home Instead and I am currently a Care Co-Ordinator dealing with all Clients and CAREGivers ensuring that all aspects of the schedule are covered and dealt with.
I am a strong believer in leading by example and treating others as you would wish to be treated yourself. After all, we will all be old one day and may need assistance
Jason Warren - Director
As a young newly married father of one, I needed a reliable, flexible job that I could work around my childcare commitments and literally stumbled into the world of care. My first role was as a support worker, helping young adults with Learning Difficulties.
It was as tough role, as I had never done anything like this before, particularly supporting someone who has complex needs, however I was hooked by the fact that I was helping them enjoy life, in my own small way.
That was over twenty years ago, and in that time my career progressed. I have worked in residential, mental health, elderly and home care and have honestly seen the good, the bad and the ugly of the care industry. My final role was as Operations Director with a large national organisation. However I felt that something was missing, and I realised that I hankered after the hands on, close, personal touch of working directly with clients, seeing the immediate impact that my actions could have on a persons quality of life.
Finding Home Instead Senior Care was like finding a needle in a haystack. Our approach to caring for someone in their own home is so refreshingly different, where peoples wishes and desires are at then heart of their care and where we genuinely support clients as if they were our own family is fantastic.
We are not the largest provider in the area by any means, and quite frankly I don't want us to be, as being able to keep our service personal, and special for each individual client, and providing a rewarding fulfilling job for each of our team members, enables us to maintain our high quality standards and be the best provider in our area, and that is much more important to me.
Kirsty Wallace-Plimmer, Weekend On Call Supervisor
If you were to call Home Instead Senior Care at the weekend, chances are it would be the lovely Kirsty that you would speak to. Kirsty is an integral part of the team ensuring that we continue to support our clients and Caregivers 7 days a week, 365 days a year, giving the best homecare in the Telford, Bridgnorth, Market Drayton and Newport Shropshire, areas.
More recently Kirsty has taken on the role as Care Supervisor, supporting our Caregivers ion the communiyt with introductions and helping them deliver the best possible care to their clients.
Kerry Ferguson - Lead Scheduler
Kerry's role is key to the success of providing consistent, high quality care at home to our clients, in Telford, Newport, Bridgnorth, Market Drayton and surrounding areas, and a rewarding fulfilling care job to our CAREGivers.
Having worked in the care sector for many years Kerry was looking for an office based role that would help her achieve the work life balance she was looking for.
Kerry makes sure that we match the right CAREGiver to the right client and is key and making sure that all communication happens so that everyone knows what is happening.
Francesca Wrigley - Deputy Care Manager
Francesca has worked in the care sector for over 15 years, working with young adults and children with disabilities, dementia care and elderly. Francesca has mainly worked in domiciliary care, but has experience working in nursing and residential homes as well.
Francesca has her level 2 and 3 in health and social care and is currently studying the level 5 in leadership and management for health and social care alongside an honours degree in Business Management. Francesca also has her train the trainer in moving and handling.
Francesca has done a variety of roles in care including care manager, care co-ordinator, supervisor, recruitment and care giver. Francesca chose a career in care after a close family member passed away in a hospice after a short terminal illness; “I wanted to offer people the option to stay at home if they chose to do so, I feel people should receive the very best in care, deliver exceptional quality and have personal choice; we are all different after all.”
Louise Downing - Head of Care
My career in care started from a young age. After leaving school, I had planned to go to University to study Nursing but due to family circumstances this was not possible and I worked in a local residential home as a support worker, working my way up the ladder to become the registered Care Manager.
I cared for some of the most vulnerable adults in our community and over time I became aware that for some, staying in their own homes was their preferred choice, but being honest I wasn't aware that there was an option to the type of care that people can receive in their own home as I was influenced by what we all see on the television every day, and felt that care at home wasn't that great as meeting people’s needs.
Then at a chance meeting with someone who works for Home Instead, I was enlightened and amazed to find that there is an alternative and I wanted to be a part of the team.
I have always loved working in Social Care, but if you asked me why exactly, I probably couldn’t tell you! Perhaps it's just being a part of someone else's life, even for a moment of their lives, and being able to make a difference.
Outside of work I spend my time with my partner and animals on our small hold.
Becca Ball - Recruitment & Engagement Support
After finishing my A-Levels in psychology, law and history last year I knew that I wasn’t yet ready for university. So while my friends were busy cramming all of their things into suitcases, I decided to apply for an apprenticeship here at Home Instead. This way I could gain experience in a working environment and also a qualification in Business Administration at the same time. Having been here for over a year now working in recruitment and assisting everyone in the office, I can definitely say that the decision was the right one as I have been able to develop existing abilities and learn new skills necessary to succeed in the world of work.
I work for Sarah helping her with recruitment, new CAREGivers and making sure that training runs smoothly.
Laura Mitchell - Finance and Quality Administrator
Before I joined Home Instead I was working in the Hospitality trade but felt I wasn’t satisfied and wanted a change. I enrolled with Shropshire County Training to do an apprenticeship in Business and Administration, and soon came across the advert for Home Instead.
I had always thought about beginning a career within the Care sector, especially as I spent a lot of time with my Grandparents who have both been diagnosed with dementia. So when I met Jenny I was greatly impressed with the Home Instead approach to care, I was sold!
I started as the office admin apprentice, and quickly worked my way up to be a part of the scheduling team. I have recently returned after having my wonderful little boy, on two days a week, and am now responsible for Finance and Quality Administration
Sally Carter - Training & Development Manager
Having worked for the Alzheimer's Society in Telford and Wrekin, Sally has a wealth of experience of working with older people and in particular helping to support those living with Dementia.
Sally commented, "My career began in administrative roles in engineering, public funding and architectural sectors although I was always looking for a job that gave me the satisfaction of knowing I'd made a difference to someone's life. That's why in 2006 I decided it was time to retrain and I went to study occupational therapy. After graduating in 2010 I went to work for the Alzheimer's Society in Telford & Wrekin, which is where I became involved with Home Instead Telford, Newport and Bridgnorth. I was blown away by their commitment to providing good quality, consistent care for their clients and when the opportunity came to work for them I jumped at the chance! I loved being able to go out into the community and speak with passion and pride about the services we provide, believing in what I say and knowing that we really do make a difference to the lives of the people we support.
Outside of work I enjoy playing badminton and squash, going to as many concerts as I can afford, getting to the coast as often as I can and walking my dog.
Jenny Warren - Director
Welcome to our family, Home Instead Senior Care Telford, Newport,Market Drayton & Bridgnorth.
Jenny's Journey to Home Instead Senior Care
Having worked for many years in marketing and sales for a number of businesses, from large organisations such as Kellogg’s and Nestle to a small local school, I always felt that something was missing. After having my children I realised that we can make such a big difference to peoples lives', often by making small simple gestures, such as a smile or an act of kindness, that I wanted to do something that genuinely made a lasting difference. While trying to figure out what I wanted to do, Jason introduced me to Home Instead Senior Care, and I have not looked back since.
I am so proud of the fact that we make a difference each and every day, not only to our clients, but also to their families, friends and neighbours. It is a real privilege for us to be invited into someone's home, to help care and support them, sometimes during very stressful periods of time, and to make their lives better, in whatever small way that we can.
Our CAREGivers are the most amazing group of people, that constantly surprise me with their ability to put others first, often before their own families and other commitments.
We both love what we do, and if you would like to find out more how our family, Home Instead Senior Care Telford, Newport, Market Drayton & Bridgnorth, can make your life better just give us a call 01952 581112.
I would like to say the biggest thank you from all our family. Your help and support at this time was exceptional. Words can't express what a difference you made, and the kindness you showed Dad was wonderful. It takes a special person to do the job you do. Thank you.Mrs F