Our care is tailored to meet the needs of each of our clients and to provide continuity of care, we send the same CAREGiver to each call. For more information about our care services please click here or give us a call to speak to one of the team. Read more about Our Care Services.
The Telford, Newport, Market Drayton & Bridgnorth office offers home care to the following areas:
- Market Drayton
- Much Wenlock
- Weston under Lizard
- Or by postcode: TF1, TF2, TF3, TF4, TF5, TF6, TF7, TF8, TF9, TF10, TF11, TF12, TF13, WV 6 7, WV7 3, WV8 2, WV16 4, WV15 5
l must thank you for the excellent way in which you handled the request to look after my needs over last weekend.
The carer you supplied was absolutely first class! On the Saturday morning, Donna arrived very punctually , having checked with Reception who then took her to my Room.
We just seemed to hit it off ,right away and l was immediately relaxed that she was to attend to my needs. She knew my main requirements and we got on extremely well and she adapted to my routine instantly and l was put even more at ease . Her professionalism and empathy shone through and l did feel very fortunate to have such a lady look after me .
It has been my experience in the past that working together with a carer can take some time to settle in, but Donna has that quality which enables her to get on with the job , without hassle and with real competence . She mastered my body harness at first go and this is unheard of .
Things only got better with the second visit as she took me for breakfast first, before getting me ready . (l have a tendency to 'wear' my food and l wanted to look my best at the Christening ) Donna even mastered my tie to my satisfaction and l was soon ready for the day with virtually no stress, thankfully, as l was already at 50,000ft.
On her third visit , the routine was again calming and after the necessaries were over ,Donna then ensured my luggage was packed correctly and that l was ready for my journey home . If things had not been satisfactory , you would have noted the 'brickbats' and not the 'bouquets' as my family call me the proverbial grumpy old man.
Donna was, in my eyes, outstanding and l do feel extremely fortunate that she was allocated to me. She must be such a valued member of your team . As l noted earlier your handling of ,initially my daughter-in-law's instructions and subsequently mine was also exemplary . l added a further hour to the times l specified as l did overstep the times , especially on the Sunday as there was the equivalent of two procedures to go through and then on the Monday , as Donna's preparation of my dishevelled luggage was a masterpiece .Mr G - Client