Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"I have been impressed with the care and support I have been shown as a new member of staff.  I feel like I have joined a family." Helen S, CAREGiver
"The care *(my wife) received from your carers was faultless.  It's a big word and I do not use it lightly.  All of them highly professional, caring, amusing, sensitive, sympathetic, timely, always well..." Mr H, Budleigh Salterton
"The Home Instead carers have been amazing and given me a reason to get up in the morning!  " Mrs J Smith, Seaton

"Having Home Instead visiting takes the worry away as its nice to have CAREGivers visiting and checking that everything is okay.  This also works well for when I'm away and if any problems arise they are willing to help out and check all is well."

Mrs L, Exmouth

"Superb CAREGivers, we are very happy with their service, it brightens our day.  Everyone is so friendly, it feels like family."

Mrs K, Budleigh Salterton

"I am very happy with my carers and the service they provide.  They always arrive on time and I look forward to their visits."

Mrs JL, Budleigh Salterton

"I am very happy with my CAREGiver, I look forward to her visiting me. She is positive and efficient and I could not go out of the house without her."

Mrs C, Exeter

"I am extremly happy with the service that Home Instead currently provide. I would recommend the company to others and I was recommended to use them by one of my friends."

Mrs T, Exeter

"As a family we would like to thank you for the excellent care you and your CAREGiver provided for our mother while myself and my sister were on holiday."

Daughter of Client living in Budleigh Salterton

"We find that the CAREgiver is extremely considerate and caring and will fit in with our requirements as needed. We feel Home Instead is efficiently run and everything runs like clockwork!"

Client in Sidbury

"I would always recommend Home Instead as the Rolls Royce of its profession.  I am extremely happy with the service that they provide.  I feel very safe with the CAREGivers that visit me.  "

Mr E C, Sidmouth

"I am very happy with the service that Home Instead provide I am very happy with all the CAREGivers who visit me and they give a very professional and courteous service.  "

Mr DM, Exmouth

"I am very happy with the service that Home Instead Senior Care provides.  I look forward to the weekly visits from the carer who takes me out, we have lovely long chats along the way during our lovely walks."

Mrs D B, Exmouth

"I would recommend Home Instead to friends as I am very happy with the service which they provide.  I find that the CAREGivers are very good with my mother."

Mrs G C, Exmouth

"We are extremely happy with the service that Home Instead provide.  The service has exceeded all our expectations.  The CAREGivers are friendly and caring and we have become friends with them!  I have recommended Home Instead to others who would benefit from this help."

Mrs H, Budleigh Salterton

"I have found that the CAREGivers from Home Instead have always been very pleasant and friendly people. I enjoy their company when they visit.  I am very happy with the service that Home Instead provides.  I have been having the service for nearly 2 years now and am still very happy with everything."

Mrs A. G., Exmouth

"I just want to let you know I'm very thankful for you employing me.  My time with Home Instead has been very valuable to me, the skills and experience I have gained through you will always be useful.  Thank you for all your support and encouragement.  I hope our paths cross again in the future."

Mrs E. C. (CAREGiver)

"Thank you so much for employing me, welcoming me so warmly and providing me with the support I needed as and when I needed it.  I have enjoyed working for you and with you and fully appreciate all that you do for the elderly people!"

Mrs K.Y. (CAREGiver)

"It is a real pleasure working for you and all at Home Instead, I find it an even bigger privilege to look after Mrs P!"

Mrs G. S. (CAREGiver)

" "I very much appreciate the kindness and support shown to me and would like to mention that I have very much enjoyed working for your company over the last 3 years and have met some lovely clients who will never be forgotten. The business I have found to be extremely professionally managed and the care taken looking after both it's clients and staff to a very high standard." "

Jane, Exmouth

"I cannot fault the service, I use Home Instead to help me for appointments and feel very relaxed and at ease with the CAREGiver - I am very grateful as my vision is very poor."

Mrs V, Sidmouth

"At less than 24 hours notice I needed urgent companionship cover for my wife ill in bed so that I could be at our daughter's wedding celebrations. Home Instead were immensely efficient and responded sensitively and quickly to my dilemma. The service provided was excellent in every way. All very reassuring."

Mr R B, Budleigh Salterton

"I must take this opportunity to thank you and your lovely, caring, sympathetic staff for all you have done for my Mum and Dad.  The ladies who have cared for Mum have been kind compassionate and just brilliant with her, without exception."

Mrs J.O., Budleigh Salterton

"I must take this opportunity to thank you and your lovely, caring, sympathetic staff for all you have done for my mum and dad.  The ladies who have cared for mum have been kind, compassionate and just brilliant with her, without exception."

Mrs J.O., Budleigh Salterton

"Dear Mark and Vanessa I am very grateful to you and your staff for all the help you have given me during the last four months; I really do not know how I would have managed without it! Your two CAREGivers were always cheerful and willing to do anything I asked them to do, even though the jobs must have seemed very boring; even the simplest routine jobs are very difficult when you do not have two arms which work! I wish Home Instead every success in the future and thank you for all your help. Mrs H, Budleigh Salterton  "

Mrs H, Budleigh Salterton

"I suffer from accute arthritis and had difficulty walking and standing.  I was badly in need of help in the home.  My family, who live far away recommended me to contact Home Instead.  I have had really good help from very hard working, competent, friendly people who really care.  Life at home has become so much easier and I am very happy with the work done."

Mr AL, Sidmouth

"Due to a change in her personal situation one of our CAREGivers is no longer able to work with us, this is what she wrote - "You are a fantastic company to work for - I will always promote you to people worthy of working for you.  The staff team are second to none and your ethos is amazing.  Thank you for giving me this time to work for you." We shall miss you very much NJ, thank you so much for your lovely contribution to Home Instead."

Mrs NJ, Exmouth

"I am very happy with everything my CAREGiver does. I get on well with her and look forward to her visits."

Mr P L, Sidmouth

"On behalf of Barbara Guest & all of the Guest Family a big thank you to you all for the help & the kindness that you all gave to my lovely Mum I know that she really loved each & everyone of you, & if for some reason we cancelled a visit she was not very happy with us. You all became a second Family to us all. Once again a Big Big Thank You To Each & Everyone Of You. We would not even think twice about recomending your services. The whole Family cannot thank you all enough. From John, Julie, Philip, Wendy, Val, & Chris. The Guest Family. XXXXXXXXX"

John Guest and Family, Exmouth

"Home Instead provides outstanding care to those who are in need of TLC.  All the staff are extremely professional, take everything in their stride and have an incredible ability to anticipate problems before they actually happen.  My Mother is not the easiest of people, and the Home Instead team managed to persuade her to eat when no one else could manage it, including her daughters!  The staff have a gentle and supportive attitude; nothing is too much trouble for them.  As  individuals they are wonderful, and they also function brilliantly as part of an excellent team. I have the utmost faith in their caring, kind and dignified professionalism and would HIGHLY recommend them to take care of anyone's loved ones."

Ms E O, Bishops Stortford

"This is just to say a big thank you for being so caring with  XXXXX.  I know she enjoyed the time she spent with your carers who were always so kind and thoughtful.  Many thanks again."

Mrs D. S., East Budleigh

"The staff really help, having them help with our medications makes life a lot easier.  I feel I have always got someone to turn to and not got a lot to worry about now.  It is wonderful having help with my showers and I would definately recommend the company to a friend."

Mrs G, Exmouth

"I have nothing but praise for Home Instead, I have been very satisfied with the service and would recommend them to anybody.  "

Mrs N R, Exmouth

"I wouldn't hesitate to recommend Home Instead, they provided excellent cover and all became close friends.  Their love and care enabled my mother to stay at home for a further 18 months."

Mrs V B, Exeter

"My wife and I (93 and 91) remain in our own home, but are only able to continue living there with the assistance of Home Instead freely given and tailored to our needs.  A lady member of staff attends daily and does our shopping, washing and ironing and sewing, she prepares vegetables and fruit for lunch.  She changes our beds regularly and ensures we take our medication.  She walks my wife to her hairdresser weekly and collects her.  They keep my son, a doctor in Hampshire advised of our condition.   In short, life in our own home would not be possible without the help Home Instead provides."

Mr Y, Budleigh Salterton

"Thank you so much for taking care, not only of David, but of me during what has been such a difficult time. I have been seriously impressed with the quality of your care staff - not once have I had to worry about whether someone would turn up or not know of our circumstances.  Not once have I ever had to worry about your staff taking David the long distance for weekly respite.  I can't tell you what it meant to me to feel safe and secure to enjoy my free day at home.  Huge thanks to Andrew and Maria who have been superb. If I had not had my two long standing carers I wouldn't have hesitated to contract with you for the regular day to day care. Thank you to everyone in the office who support your team of CAREGivers so well and make everything run so smoothly.  Not only did David enjoy the company of your staff but you provided support to me as well. I am grief stricken that I have had to put David into residential care but I know I can no longer care for him safely at home as his condition has deteriorated, particularly over this last year.  Maybe I could have made different decisions in the past, maybe outcomes would have been different but suffice it to say, that without your excellent support I could not have kept him at home for as long as I have been able. * Names have been changed to protect identity"

Mrs W, Budleigh Salterton

"My wife and I (aged 93 and 91) remain in our own home, but are only able to continue living here with the assistance of Home Instead, assistance which is readily given and tailored to our needs.  A lady member of staff attends daily and does our shopping, washing and ironing, sewing, she prepares vegetables and fruit for lunch.  She changes our beds regularly and ensures we take our medication.  She walks my wife to her hairdresser weekly and collects her.  They keep our son, a doctor in Hampshire advised of our condition. In short, life in our own home would not be possible without the help provided by Home Instead.Overall Standard - Excellent Care/Support - Excellent Treated with Dignity - Excellent Staff - Excellent Management - Excellent Value for Money - Excellent"

Mr Y, Budleigh Salterton

"I love what I do and it makes me feel good to think that I make a difference."

Mrs K M, Exeter

"Thanks for update.  D****** is clearly an absolute tonic for her - her intuitive sensitivity, common sense & humour make her just the companion needed - do thank her for me. All the girls are lovely & contribute something very different - a perfect overall care balance. I am immensely grateful. "

Mrs R. D., Budleigh Salterton

"Ongoing thanks for all your support. Please thank all your wonderful carers too.  "

Mrs R Desmond, Parents living in Budleigh Salterton

"We feel so hopeless in times of drama like this being so far away. But comforting to know he is in good hands thanks to you."

Mr A, Turkey

"Thank you all so much - you enabled dad to stay in his home for as long as possible."

Mrs K M

"I bless the day your agency came into our lives.  I adore my CARE Team, nothing seems too much trouble for them and, although I know how busy they are I never feel rushed.  They apply my face cream in the morning and lavender gel at night in a way I so appreciate.  They even take the time to care about my husband and I know he loves the banter. I suspect 2 of the girls have got the better of him - I know they leave him smiling.  So this card is sent to you all to show how much you all mean to us.  Thanks from us both "

Mrs S Smith, Exmouth

"Many thanks for your kind, thoughtful and efficient service."

Mrs W, Harpford

""Thank you so much for everything you do, you really saved my life the other evening"."

Mrs W, Budleigh Salterton

""I really don't know what I would do without Home Instead.""

Mrs B, Broadclyst

""Without your help I wouldn't leave the house to go shopping - or for anything""

Mrs B, Broadclyst

""I don't know what I'd do without you""

Mrs S, Budleigh Salterton

"People received a good quality of care and support. Care plans reflected each person’s needs and preferences. Families were encouraged to be involved where the person wished it. People told us they were included in the planning of their care. One person told us “they asked us everything I thought they needed to know”. Another person told us “they don't rush us”. We spoke with six people and their families, all of whom were complimentary. One person told us they thought the service was “the Rolls Royce of agencies”. Another person said the staff were “excellent and always on time”. Staff we spoke with told us they felt supported by the agency and received good training. Staff were knowledgeable about keeping people safe. People and their families told us they felt safe and confident to talk to staff or managers if they had any concerns."

CQC - Summary of our 2013 Inspection 

"My CAREGiver makes my day, she always has a smile on her face. The service is just fantastic.  I feel so lucky to have Home Instead."

Mrs R, Exmouth

""The care and support you provide makes me feel like Royalty!""

Mrs P, Budleigh Salterton

"Following the care we provided for her father, Mrs P wrote the following : "Thank you very much for all the care you have provided over the last few months.  I have appreciated the time and trouble your company have taken to ensure he has been well looked after, and the feedback I have received when any problem has occurred. I would be very happy to recommend you to anyone in similar circumstances. With best wishes for the future and my particular thanks to the carers involved.""

Mrs P

"I know we bumped into each other at the end of your shift a couple of weeks ago and I thanked you then for all your help with mum and dad whilst we were away, but I just wanted to say it again!! You were let down at short notice but graciously took on the challenge of my father throughout in order to give him continuity of care and peace of mind for my mother. For that reason J* and I are very grateful. Thank you so much once again."

Mrs P

"I cannot sufficiently express my gratitude for this contact you have with my father & for your willingness to remain engaged with him - I know how busy you are...... Your agency has become an oasis of calm & efficient caring in what was for me fast becoming a situation I knew I wasn't handling very well! Please convey my thanks to your wonderfully patient carers, working alongside yourselves & for the progress you are clearly making with my father & step mother!"

Mrs R D

"You truly are the Rolls Royce of care, keep up the good work it is going to be so needed."

Mrs J, Newton Poppleford

"I just wanted to thank you for the first rate and professional care you gave Dad, you were all amazing, thank you so much."

Mr S

"I am very comfortable and feel very supported working with the Team, I like what Home Instead stands for, the caring attitude is felt by the workers as well as the Clients."

Charlotte, Budleigh Salterton

"I wish Home Instead had been around years ago, working for the Company gives me great job satisfaction, true variety and I support some fascinating Clients. The office staff are supportive in every way and committed to our philosophy 200%."

David W - Caregiver

"Please continue to keep up the good work that you're doing in the community, it's such a valuable service and very much needed. "

Mrs P, Topsham

"I would like to thank you for all the support that you have given me and I have enjoyed working for you. I think your service is exceptional and residents are very lucky to have you on their doorstep."

J Peters

"I am just so glad I switched to use your Company, the difference it has made to our lives is enormous, now I can plan my day knowing your Caregiver will always arrive on time.  Thank you so much."

Mrs W, Budleigh Salterton

"....once your team started to help him he realised he could not manage without them. He found all the carers so kind and able, he loved to have chats about his interests. As he deteriorated rapidly over the last two weeks we were impressed at how you were able to increase the care and provide 24 hour care when it was needed."

Mrs I

"Elizabeth and I took great comfort that your expert team were there when we were so far away. We cannot thank you all enough and we would be happy to recommend you to others who find themselves in a similar situation."

Mrs I, Lancashire

"You were totally spot on with the Caregiver, absolutely 100%."

Mr and Mrs W, Budleigh Salterton

"I cannot praise you highly enough, I just could not manage without your help. I couldn't leave the house with out you helping me, I will be 87 next birthday and thanks to your services I am now managing fine. I cannot praise your CAREGivers highly enough, I don't know where you find them - I could not manage without you and that is a fact."

Mrs B, Exeter

"We are indebted to you for making our life easier at that difficult time. We appreicate the kindness shown to J and for all the help you gave her during those weeks. We know you had a very hard time of it but you didn't give up on her and we are so grateful to you - you're a star!"

Mrs R, Exeter
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