Every year we run our annual confidential Client and Caregiver Opinion Survey called PEAQ, which is independently run by Smith and Henderson. This survey goes out to all of our Clients and CAREGivers and seeks to gain their opinion on various elements of the service that we provide.
We strive to ensure that we are achieving the highest standards in Quality Care and have a range of methods of regularly receiving feedback of which this survey is just one. Also we are acutely aware that the key to providing quality care is ensuring that our CAREGivers are happy, engaged and feel supported.
Choosing a Home Care service for yourself, friend or family member can be a difficult task and you need to have confidence that any provider that you use is in practice able to deliver the quality service that you require.
We therefore hope you find the attached detailed reports on the outcomes from the survey useful:
If you have any questions about any of the areas within the report please contact us on 01323 819191 and we will happy to discuss with you.
During December Mum became increasingly ill and frail. On several occasions, the carer came in for her contracted hour, and stayed much longer, even accompanying Mum to hospital. Throughout the whole time the carers were incredibly sensitive, caring and really focused on the person. I was kept regularly informed of Mum's condition, especially when a hospital visit was involved. All credit to the management for assembling such a strong and capable team, and to the team for their readiness to go beyond the call of duty.G A