Choosing a Home Care service for yourself, friend or family member can be a difficult task and you need to have confidence that any provider that you use is in practice able to deliver the quality service that you require.
We strive to ensure that we are achieving the highest standards in Quality Care and have a range of methods of regularly receiving feedback . Also we are acutely aware that the key to providing quality care is ensuring that our CAREGivers are happy, engaged and feel supported.
Every year we run our annual confidential Client and Caregiver Opinion Survey called PEAQ, which is independently run by Smith and Henderson. This survey goes out to all of our Clients and CAREGivers and seeks to gain their opinion on various elements of the service that we provide. The survey provides us with some key indicators on areas that we can improve and helps us focus of achieving the high standards that led to us receiving a CQC outstanding rating in 2017.
The main finding of the survey are highlighted below and we were delighted to find that 100% of our clients would recommend Home Instead and that 97% of our caregivers are proud to work for us.
If you have any questions about the survey please contact us on 01323 819191 and we will happy to discuss with you.
The care provided by Home Instead was excellent.
From the initial assessment to the training of staff and to the actual care given, all aspects of care have been of the highest standard. I was able to trust the staff to be considerate, efficient and caring to my aunt at all times. She enjoyed their company and felt her needs were met, without any fear or lack of dignity. She felt as I did, that she was in safe hands. Communication in all aspects of her care was key. We consider ourselves blessed to have found such wonderful people. Thank you.Chrissy P