The Eastbourne & Hailsham Team
Amanda Boniface - Quality, Compliance and Development Manager
My experience of working in the health and social care sector started after relocating from Dorset to Eastbourne around 15 years ago. After gaining some insight into the needs of older people from an early age with my Grandmother who lived with our family throughout my childhood, I decided I would like to help make a difference to older people’s lives.
I became a Care Assistant in a care home where I was given the opportunity to develop and after completing all of the relevant qualifications became the Registered Manager. This was both a challenging and extremely rewarding role where I could be at the heart of providing a quality service to older people along with supporting and developing the staff.
Following the birth of my daughter in 2013, I decided to take the opportunity to work part-time and therefore have a change in career path. I feel extremely passionate about the need to develop health and social care staff to enable them to support older people and give them the highest quality of care possible. I therefore decided to train as a Health & Social Care Assessor, which then led me to working for Home instead Senior Care as I wanted to gain some experience in working in the community setting.
I was so impressed with the unique Home instead model and ethos and was delighted to become part of their team as a Caregiver. I have now been given the opportunity to utilise my skills and experience in my current role as Quality, Compliance & Development Manager. My role is to monitor the quality and compliance of the service and also to support staff during their induction programme and on-going training and personal development.
Outside of work I enjoy reading, travel and spending time with my lovely family and friends.
Ian Cottrell - Owner/ Managing Director
Before forming Home Instead Eastbourne and Hailsham Ian worked for 6 years in the NHS as contracts manager before moving to the private sector for 5 years managing property and facilities management services for blue chip retailers. He has had extensive experience throughout his career in managing and motivating large teams to deliver exceptional customer services.
It is Ian’s mission to utilise the experience he has gained to ensure that Home Instead Eastbourne and Hailsham is the market leader in the local community for understanding the needs of its clients and consistently delivering high quality care.
“I understand the importance of our service to the lives of older people and their families and that with this comes a tremendous level of responsibility. However at the core of everything we do is a genuine desire to ensure that our clients remain independent in their own homes and that their families and friends can have peace of mind. I am conscious that we can only achieve our goals by working as a team, and ensuring that we encourage, value and reward our caregivers for the excellent work that they do.”
Outside of work Ian enjoys spending time with his Wife Soraya and 2 young children Blake and Morgan. He is a season ticket holder at Brighton and Hove Albion and can regularly be found up on the South Downs going for long runs and enjoying the scenery.
Soraya Cottrell - Owner/ Director of Care
Hi, I’m Soraya and I am the joint owner, alongside my lovely husband Ian, and Director of Care at Home Instead Eastbourne. I am also a mother of two little boys, called Blake and Morgan, who are both extremely good at keeping me very busy when I am not at work!
I am originally from Hailsham, and know the surrounding areas very well. I used to work in mental health as a Care Assistant and I also worked in my parents’ residential care home for the elderly. I then relocated to London to do my nursing training and subsequently worked within the liver transplant team as a Liver Transplant Co-ordinator for many years. I loved my job and really enjoyed being part of something special. However, circumstances change and I realised that life goes by too quickly, so I decided to leave my job and we relocated back to East Sussex. I’m so happy we have done this as moving back home has enabled us to embark on this wonderful journey working together and changing older peoples’ lives for the better.This venture is such an amazing thing to be a part of and I’m delighted that we are able to give something back to the community where I grew up.
When I’m not working (and if my boys allow it!), I love socialising, going to yoga and Zumba and, most of all, spending time with all of my family, which is my most enjoyable pastime.
Hannah Tasker - Office Administrator
Hello, my name’s Hannah and I am the Office Administrator for Home Instead Eastbourne. I am a mother of 2 children but with rather a large age gap! My son Ethan is 10 years old and my daughter Imogen has just celebrated her first birthday.
Before I had my daughter I worked as a Dispensing Assistant for a large Pharmacy for fourteen years. I now work 3 full days a week for Home Instead and also work some additional hours as a CAREGiver supporting a older person to remain independent in their own home.
I’m very excited to be working with Ian and Soraya as I admire their positive attitude and approach to home caring for the elderly. My own personal experience with looking after an elderly relative with dementia means that I understand the need for compassionate and understanding CAREGivers who can offer a high quality of care.
In my spare time I love to bake and have received a fair few compliments on my cupcakes in particular. My work colleagues tend to be my guinea pigs when it comes to my experimenting so watch out Soraya and Ian!
I also enjoy reading (when I get the time!), trips to the cinema, socialising with friends and going out for a good meal.
Helen Hawthorn - Care Operations Manager
I started supporting older people 35 years ago and I fell in love with the sense of pride that this industry could give me. I also wanted to be able to influence change in how older people were cared for and so I decided to become a Registered Care Home Manager and a Qualified Health & Social Care Assessor and trainer.
When my own Mum needed support I decided to have a career break so that I could be her CAREGiver. This experience gave me a new way of thinking about supporting people in their own homes and Home Instead’s principles, attitudes and belief’s were exactly what I believed in. Therefore I was extremely pleased to take up the position of Care Operations Manager in December 2017, so that I can use my experience and skills to support the outstanding quality of care that Home Instead are providing.
In my spare time I enjoy going to the cinema, retail therapy, fair weather walking and spending time with my family and friends.
Lisa Kyte - Care Coordinator
Hello, my name is Lisa and I’m the Care Coordinator at Home Instead Eastbourne. My experience started in Heath and Social Care when I left school. I worked in a care home for adults living with dementia where I initially prepared their suppers. I later became a health care assistant and completed my NVQ levels 2 and 3 in Heath and Social Care and moved to another Care Home, where I was given the opportunity to become a senior care assistant supporting people living with dementia.
After having my daughter, I became the Acting Manager and later the Registered Manager. Then when my son was born I decided a career change would suit my family life. After hearing all the wonderful things about Home Instead, and meeting Soraya and Ian I am now very proud to be a part of their amazing team.
I love to spend time with my family going for walks and spending time on the beach. We enjoy walking in the forests in all weathers and are great animal lovers. I also enjoy socialising with my friends and going out for dinner.
I asked Home Instead to provide daily care to my mother aged 92 when she had a fall in December and broke her wrist needing surgery to re-set it. She was unable to do daily tasks for herself. Having lived alone since my father died 4 years earlier, she found it very difficult to get used to having people in the house on a daily basis. I was extremely grateful and impressed by the speed with which the agency was able to provide carers and about the careful way they attempted to match the carers with my mother's needs. Since having her plaster removed at the end of January, the agency has continued to provide much reduced daily care and have attempted to accommodate my mother's preferences at every juncture. The staff are helpful and sympathetic at all times and my mother is now very grateful to have some daily company and help. I cannot fault the service provided in any way and have always been kept informed when there is a problem to address. This is good as I live 100 miles away.Cynthia B