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Head of Client Experience / Registered Manager

Newport, Shropshire Full-time Competitive - Competitive Competitive Closing date: 21/05/2021
Company Description

Home Instead, CQC rated Outstanding, specialises in award winning homecare and has an exciting opportunity for a driven Registered Care Manager to join our dedicated team. This permanent position is well suited to an individual that is looking to advance their career in health and social care with an Outstanding provider, gain new service development experience in a thriving and supportive workplace and who is passionate about working in an environment that promotes excellence. 


Job Description

Purpose of the Role 

Reporting to the Operations Director, you will be responsible for all aspects of delivering a first in class, life enhancing service to our clients, including the development and implementation of new services. The Registered Care Manager is the driving force in the delivery of our mission ‘to be the most admired care company by changing the face of ageing’.  This exciting position offers you the opportunity to have full autonomy in devising, planning and implementing strategies continuing to deliver outstanding care and business growth.  


Key Responsibilities 

  • Lead all aspects of the care delivery, focussing on the highest quality service possible, now and for the future. 

  • Motivate, inspire and manage your team to deliver their very best through a genuine desire to enhance lives and make a positive difference to all our clients and colleagues  

  • Drive business growth by responsive enquiry management, maximising client satisfaction and implementing a high level of excellent client service 

  • Manage the care service in accordance with established company standards and procedures, CQC regulations and legislative requirements while ensuring the continuation of being rated Outstanding by CQC 


Company background 

We are proud to be the pioneers of new approaches to homecare, that puts our clients wishes and desires, and not just needs, at the heart of everything we do. Each client visit is a minimum of an hour, and with the same caregivers seeing the same clients, lasting relationships are developed built on consistency, trust and reliability. We work tirelessly with clients, family members, third party organisations and other healthcare providers to create individual support structures enabling clients to continue living independently, safe and well in their own homes. 

  • Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent 

  • 3-5 years’ experience in a similar role 

  • Proven track record in leading, training and managing a team to provide an exceptional service 

  • Passionate about making a difference and giving your absolute best, each and every day 

  • Fully competent in Microsoft applications 

Additional Information

Why work for Home Instead? 

  • Excellent salary and bonus potential 

  • 25 days holiday plus Bank Holidays 

  • Enhanced Company pension scheme 

  • World class training and development programmes 

  • Opportunity to work within a team and wider network of individuals all joined in the common goal of changing the face of ageing. Making a difference, no matter how small, each and every day, to each and every client and their families. 


Next Steps 

Please send your Curriculum Vitae directly to [email protected] to be considered for this position.   


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