Meet the team

Diane Chandler - Director

I have always worked with children and families and have enjoyed making sure that they receive good quality care. However, when my mother-in-law needed support to stay in her own home; we struggled to find the appropriate care. At that time I was considering moving away from early years and was looking at other options that allowed me to utilise the skills, experience and qualifications I had worked hard to build. The ethos of Home Instead is one I can truly relate to and I am very proud to be able to offer local residents the opportunity to maintain their independence and stay in their own homes with dignity and respect.

As Director, my role is to build relationships with local providers and organisations, look at opportunities for Home Instead to contribute to the local community and to manage the business side of the operation.

I grew up in Saltburn-by-the -Sea, spending many happy hours on the beach and at the fun fair. I moved to London to 'seek my fortune' as a nanny, met Lawrence and have been married for a long time! We have two fabulous children who are busy making their own way in the world. Eager to get back to my northern roots, we moved to a small village just outside Darlington 18 years ago, and wherever possible try to involve ourselves in the local community. Ruby the Cockapoo came into our lives 3 years ago and i just love taking her out. I am very grateful to live in such a beautiful area and Ruby particularly loves chasing the squirrels in the woods at Barnard Castle. 


Judith Ayre - Care Manager

Prior to working for Home Instead Senior Care, I have managed home care services for six years and have a wealth of knowledge and experience in social care.

I joined Home Instead Senior Care as the ethos and values are similar to my own; providing person centred support in a caring and compassionate manner. This has a positive response to the person receiving the support whether it is through companionship, home help or personal care. I pride myself in providing excellent, tailored support to meet the individual needs and I am looking forward to meeting and supporting clients within the Darlington area.


Helen Potts - Staff Co-ordinator

My working roots have been in administration and would probably have always been so until my parents, living to a ripe old age needed a helping hand to allow them to continue to live life to the full. I helped Mum all I could when Dad became ill and then gave up work when Mum’s health became problematic. I supported Mum for 2 years until her time came and I made the decision to stay in the care sector. There was no competition as to the Company I chose to contact. The ethos and commitment of Home Instead matched my philosophy – in short I wanted everyone to have the same level of support that my Mum had.

I started with Home Instead as a CAREGiver in 2012, meeting a variety of clients and feel privileged to play a part in allowing them to remain independent in their own home. I became a Senior CAREGiver for the Darlington area the following year and moved to Admin Support in March 2016. I recently accepted the Staff Co-ordinator role and am looking forward to the challenge.

I was born in Yorkshire, grew up in Leicestershire and moved to County Durham in my early teens. When I met my husband, I found my soulmate – and we’ve now been happily ‘shackled’ for many a year. We have an amazing daughter and son-in-law who recently married and live in Scotland.

Sarah Wheeler - Recruiter

My background has always been in the care sector and I first came to work for Home Instead in Darlington 14 months ago as the part - time administrator. This role has evolved over the time that i have been here and i was very excited to be offered the position of recruiter. I will be the first point of contact for any new CAREGivers wishing to join our happy team.

I will guide them through the interview and assessment process and support them as they start their journey with us. 

The values and beliefs of Home Instead are what drew me to them in the first place as I believe that everyone should be treated as an individual and i'm very proud to be part of a team that truly does take everything personally.

I recently married Mickey and we have a lovely family ageing from 2 to 22 years old and Walter, a very noisy husky! I also consider the Home Instead team as my extended family.

I am looking forward to meeting prospective CAREGivers and helping to build the team.

Angela Ming - Community Support Representative

Before I started working for Home Instead I ran my own business within the advertising sector. When I sold the business I was going to take early retirement but needed something to fulfil what was once a busy lifestyle.

I knew Diane from when I owned my business and loved how she ran Home Instead so I gave her a call.

I first started as a CAREGiver which I thoroughly enjoyed. It is second nature to me to care for others so this role was very apt for myself.

When the role of Community Support Representative became available I thought it was a great chance to use my marketing and advertising skills

once again.

I am looking forward to building new relationships within my community, to develop marketing and promotional activities and to help build the business even further.

New additions

Very pleased to welcome, Lynn and Jessica on the right. They are with existing Caregivers, four of whom received service awards at the latest team meeting in October 2017. Sally, second left, Angela, Lesley and Leanne in the middle. Completing the wonderful liine up is Brenda, far left and Marg third from the left. A big thank you to all our wonderful Caregivers.


Happy to welcome new CAREGivers to our team

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady