Here are some comments received from our clients and/or their families, following a recent independent survey undertaken by Smith & Henderson:
"As far as I'm concerned, the service is excellent and I can't think of any improvements with regards to the care my mother receives".
"Would like to have Home Instead more - hoping to increase".
"A good response from office staff to any queries raised".
"Staff are always there when I need help/advice/alter care".
"Always ready to listen and deal with any situation".
"Easy to contact - always willing to help".
"Excellent service, caregiver is exeptional, very tolerant and patient. Wonderful, has made a difference".
"Friendly and helpful".
"Caregivers - pleaseant and show a ready willingnedd to make life easier. respect my home, showing care in the tasks they carry. Appreciate kind gestures at Christmas, Easter and Birthday".
"Lovely people - very caring and kind, they (2 differnet ladies) took wonderful care of my aged daddy - they were super with him and he loved them too".
"My mother has improved immensely since the start of her care".
"Professional caring staff both office wise and within the home".
"The two carers have provided continuity of care for my mother, care is of an excellent standard and meets all my requirements. She enjoys the carers and looks froward to other visits".
"More than satsified - always on time, a real friend, caring and interested, always willing".
"Haven't come across anything to criticise".
"Reliable, caring and pleasant".
Caregiver Helen is truly such a kind and compassionate person. Mum enjoyed her company so much and was so comfortable with her. We are thankful to have found Home Instead, it is an outstanding organisation that has made a huge difference to us, and made a difficult time a little less so. Thank you.Mrs N - family member