We are delighted to share our annual survey results from our clients and CAREGivers

After a few false starts with other care agencies, we found Home Instead. At last we had a company that provided carers that actually cared! Right from the start the professionalism shown and the in-depth way they researched my parent's needs, made my husband and I feel very safe and secure with the choice we'd made. We have had to make regular adjustments to the care required as my parent's health deteriorated, and Home Instead have always been ready to work with us to provide what was necessary. The staff are very knowledgeable about the needs of the elderly and have been an invaluable source of information and advice. As for a lot of people, this may be the first time that they've been responsible for the care of a relative. Rapport was quickly established, with my parents now looking forward to the daily interaction with their carers. It's lovely to see how their lives have been enriched by having the help rather than finding it a negative experience. No hesitation in recommending. ’’

Family Member

"We also appreciated your good communication with us which made us confident he was in safe hands"

Family Member

"We all felt the care provided was excellent, and went far beyond excellent on many occasions"

CSSIW Inspection Report

....the trust that they, and their relative, had in the CAREGivers meant that they could go about their
day and not worry....

CSSIW Inspection Report

When we spoke with relatives of people using the agency we were told by one that their CAREGiver “goes way beyond the call of duty”...

CSSIW Inspection Report

...told us that their relative had received care from the same two to three CAREGivers who cover two visits per day between them and that the agency had “saved the wellbeing” of their relative...

CSSIW Inspection Report

...one person said their relative had the same CAREGiver since starting with the agency
three to four months ago and that this had allowed the CAREGiver and her relative to “build
up such a rapport”...

Client, via Annual Survey 

When asked to comment about staff communication "they respond well and efficiently, listen properly, respect requests, very polite"

B, CAREGiver

"If you're thinking of a career in caring this is the company - S, J and J not only bosses but friends - brilliant company"

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver