The Conwy and Denbighshire Team
CAREGIVERS: Our Real-life Superheroes
Our CAREGivers are the most important people within Home Instead Senior Care.
These are the hardworking and committed people who represent us wonderfully out in the community. They are responsible for delivering the exceptional, quality care which we have become synonymous with.
We receive many applications but only work with those we feel have that share the same morals and work towards the same aim; 'To deliver care just like a family member would'. We look for those displaying compassion, dedication and inspiration.
To make sure we have the best people working on our team, each CAREGiver must pass an Enhanced DBS check and provide 6 references. Through ongoing support and training, our CAREGivers continually grow in confidence and expand their expertise.
We also offer the opportunity to complete external qualifications, with full support from the management team right through to completion.
Not everyone is cut out to be a CAREGiver, but fortunately we've found some incredible people that are committed to delivering the best quality service.
Joanne Heather- Head of Care Operations
I’m Joanne, otherwise known as Jo, and I’m the Head of Care Operations. I work very closely with my team to ensure that all our Clients and CAREGivers are happy and well. I am extremely passionate about the work that I do and feel disappointed when something isn’t quite working to its full potential.
Working in the care sector is something I really enjoy, giving my 100% to everything that comes at me. I’ve had a strong work ethic since the age of 15 and from this I was able to buy my own home at the age of 21. This is something I’m very proud of and is what has inspired me to carry on working just as hard ever since.
My journey in care started when I was 21, supporting a gentleman by providing one to one care on a part time basis. I then became a domiciliary care giver for over 6 years. Before deciding to pursue a full-time career in care, I worked in two of the top spas in North Wales after qualifying in Beauty Therapy (NVQ Level 3) at Llandrillo College.
Now, I am working my way through my Level 5 QCF in Health and Social Care and love every minute of it.
In my current role, I am being guided by a knowledgeable and experienced mentor which is helping me improve upon my skills. I am grateful for the guidance of how to best make the most of my career in care.
Scheduling all the clients in Conwy and Denbighshire, as well as over 40 CAREGivers, is one of the challenges I enjoy in my role.
If I can put a smile on one person’s face a day or can say I had a positive impact, I am happy.
Allie Williams- Coordinator (Denbighshire)
I'm Allie and I'm the Coordinator for Denbighshire.
Donna Vella- Coordinator (Conwy)
I'm Donna and I'm the coordinator for Conwy.
I started my journey with Home Instead Senior Care in November 2017, just doing a few evenings a week to fit around my life as a foster parent. I enjoyed the role so much so that by the new year I was full time.
Before I moved to Wales in 2007, I worked in education specialising in ALN and have always wanted to help make a difference to others.
There is something deeply humbling and rewarding to see the joy on a person's face when you do something to enhance their day.
It can be as simple as just sitting and chatting over a cup of tea to arranging to take them to a local club. I really do love what I do.
Louise Allan- Team Leader (Denbighshire North)
I’m Louise and I look after Denbighshire North as the Team Leader.
Starting as a CAREGiver with Home Instead, I am excited to say I have been promoted to a Team Leader and am currently working towards my NVQ Level 3 in Health and Social Care.
I haven’t previously worked in the sector but decided it would be something I was interested in after helping care for my father. Thanks to the support and training that I have received during my time at Home Instead, I have managed to further progress in my career to a Team Leader role.
My role involves supporting and mentoring the team in the field. I act as the bridge between the office and the client’s family, ensuring communication is fed through correctly. I also liaise with medical professionals and introduce clients to their CAREGivers.
In my spare time, I like to spend time with my husband and our three boys.
I enjoy what I do and am looking forward to developing myself further.
Stacey Livesey - Team Leader (Conwy East)
I'm Stacey and I am the team leader for Conwy East.
Sandra Thomas- Team Leader (Conwy West)
I'm Sandra and I'm the team leader for Conwy West.
Lucie Williams - Community Relations & Recruitment Manager
I’m Lucie and my role covers various aspects.
As the Community Relations Manager, I organise events and create links within the local area. This involves public speaking, arranging and attending meetings with key players such as Doctors or community groups, as well as planning and executing public events such as the Memory Cafe and Memory Walk fundraiser.
The other aspect of my role involves the recruitment of CAREGivers. I oversee the whole process of recruiting someone into our team, from the job adverts and interviews, right up to the sign-up process.
Having been in the care sector for 21 years, I have a good knowledge of the sector and use this to help connect people to the right services that they would benefit from.
I have previously been an Area Manager and Director of a domiciliary care provider which covered 4 North Wales counties. I was also previously the Registered Manager of 67 bed care home which provided residential, nursing and dementia care.
I have been awarded a Wales Care Award for Leadership and Management, as well as having achieved my level 4 in Management and RMA.
Secretary of Dementia Friendly Abergele and Dementia Champion, I am passionate about making a difference to those living with dementia.
Since having my 3 year old daughter, I decided to take a step away from staff management but wanted to remain in the sector and developed the role of CRM within our branch.
Ceri Thomas - Recruitment Coordinator
I’m Ceri and I am the Recruitment Coordinator. I work closely with Lucie to find and recruit our next amazing CAREGivers.
I have worked in the care sector for the past 10 years supporting people with Acquired Brain Injury, Autism, learning difficulties, Sensory impairment and Epilepsy among others. My most recent role prior to this was in a rehabilitation unit supporting people with Korsakoff’s Dementia to reach their maximum potential using an intensive rehabilitation programme.
I joined Home Instead as a Recruitment Coordinator as I have always enjoyed finding and training staff in my previous roles as senior support worker and team leader. I feel it is important for the recruitment team to have experience in the field as we can then use that to improve both our sourcing of candidates and the whole recruitment process.
In my spare time I enjoy spending time with my partner and step daughter. I love painting, drawing, singing and playing ukulele and my next mission is to learn the violin…my neighbours love me. Although I have only been with Home Instead a short while I feel very welcome and I am loving my new role.
Stephanie Lane-Williams - Administrative Coordinator
I'm Stephanie, or just Steph for short, and my role as a Adminstrative Coordinator involves completing various office based tasks.
Having not come from a care background, I joined the team at Home Instead after being inspired by their core values. I found it refreshing to see a company genuinely caring for those in the community.
Before joining the team, I worked for a consultant in his private medico-legal office and gained my degree in Business and Marketing (BA) at Bangor University. I have since be able to use, develop and expand my skills thanks to the supportive management team and flexibility I have in my job role.
I'm passionate about art and design, which I am lucky enough to explore in my role by creating marketing material. I also support Lucie with our various community events, including the Llandudno Memory Walk, Kinmel Bay Memory Cafe, Community Information Days and our latest Abergele Friendship Group.
Since joining the team, I have now become a Dementia Friend and understand what considerations can be taken to create a better life for those living with Dementia. As Home Instead is affiliated with Dementia Friendly Abergele, I help to run and look after their online presence including their official website.
(CAREGiver) only comes to help me with cleaning but does so much more than that. She is caring, sensitive, goes the extra mile, meets my needs and works around me. I look at her more as a friend than a CAREGiver. I am very very pleased with (CAREGiver), she is the best home help I have ever had.P.H., Client