The Cleveland Team
Joanne Page - Care Manager
Hello, my name is Jo and I am the Care Manager for Home Instead Senior Care. I am responsible for the day to day management of the operational side of the company, also ensuring we comply with, and surpass all Care Quality Commissioning standards. This also includes managing the office and our fabulous CAREGivers and ensuring that our exceptional and award winning care meets and exceeds your expectations and the needs of your loved ones. With over 10 years’ experience in the care sector, I was delighted when Gavin and Michelle asked me to become part of the Home Instead Senior Care ‘family’. I consider it a privilege to be asked to become part of a company with such a great ethos and such high standards towards the care it provides. It is an ethos to which I am totally committed to, providing high quality and trusted, person centred services. My career has included being a member of the Royal Navy, which allowed me to travel and work in some very interesting places, probably the most exciting was working at Cape Canaveral in the USA where space missions are launched. I have also worked for Hartlepool Council as part of the Adult Commissioning Team, commissioning the provision of social care. More recently I have been Care Manager for a company specialising in enabling elderly people return home from hospital to enjoy their home comforts with additional support. Within my role at Home Instead I will be taking my time to understand your loved ones and your own specific requirements. I will find out what is important to them and to you so that I can ensure that they remain the focus of all that we do and we meet all expectations. Part of this process includes recruiting and training suitably matched people who can develop a meaningful relationship and deliver care with genuine compassion to the expected standards…. and then some more. I will be personally involved in the ongoing development of all our great CAREGivers, maintaining and enhancing their professional standards. I am also continuing my own personal development through certified management and professional training programmes. I strongly believe it is important for us all to maintain and develop personally so that we can continue to ensure we provide a service which is second to none, making a real difference to those we support. I am a Hartlepool girl born and bred and I still live in the town. I have two grown up children. My daughter lives in Manchester and is a teacher of Law and Geography as well as being Head of Careers. My son is a time served and qualified Joiner, specialising in Heritage and Restoration. Not forgetting my partner Steve who works with adolescents who have complex social, emotional and behavioural needs. I enjoy spending any spare time I have with my family and my friends. Steve and I are members of the National Trust and love visiting places of interest and going to the theatre. I love cooking and baking with my speciality being cheesecake! I also occasionally judge at cat shows. Finally, I can assure you I will take great personal pleasure in seeing the difference we will make to your loved one’s life. It’s that which always makes this so much more than ‘just a job’….. I really love what I do!
Michelle Fairless - Director of Care
For me it's quite simple, I love what I do! Making a huge difference to families!
I have developed a great passion for providing the highest quality service to older people and their families that sadly I just couldn’t find for my own family when we needed it. Unfortunately there are many, many people who continue to share my experiences. Knowing of the incredible difficulties and near impossible challenges many families have faced when service providers have failed to deliver sometimes the most basic levels of dignity and care, my mission has become to provide the very best elderly care possible. We deliver what we promise. My dream to make a real difference is now reality. It has been so rewarding to see the hugely positive impact that the service we deliver has on people's lives, not only the people we provide care for directly, but their families as well, providing them with much needed peace of mind through our excellent care and companionship service. The end result is that this combination enables us to help more people remain independent, happy and fulfilled in their own homes, where most elderly people want to be, for far longer than is often the case with their families knowing they couldn’t have made a better choice. A choice, sadly, I never had.
Outside of work, Gavin and I enjoy many outdoor activities, particularly in the countryside. We also have 4 school age children, who themselves have diverse social lives and sporting interests such as cycling, football, karate, netball, hockey along with the usual x boxes and ipads! The final addition is our black Labrador who ensures we are kept busy at all times! Very rarely do we find ourselves wondering what to do next or where to go!
Gavin Morrigan - Operations Director
I am a local lad, born and bred in Stockton-on-Tees and after a moving to London for university and a career, was drawn back quite quickly to my native area where I love to live and where I wanted to bring up my family! Over the years, I have enjoyed many great times battling on the rugby pitch for Stockton Rugby Club, among other great teams, before my bones and sinews deciding they just couldn’t cope with the strains anymore! More sedately, I have been a long standing member and three times Chairman of Stockton & Yarm Round Table. This involved me supporting many good local causes and charities, including elderly, always wanting to be able to contribute to the good of the local community and wider area. On a work front, I have enjoyed a successful career working from the ground up to senior management levels in Human Resources Management and Organisational Development with small as well as very large organisations - I just love being involved with people. I get a great deal of personal satisfaction recruiting, training, developing and nurturing great quality staff who deliver fantastic services and who truly enjoy and are totally engaged in the work they do. Whilst always working very hard for other people improving and bettering their organisations, my real quest has been to run my own top quality business. I bumped into Home Instead who were looking to open a new office in Cleveland and have not looked back! Home Instead is renowned for its excellence in providing superior quality care across the UK and the world…..now available to you where you live!
It is a genuine pleasure working with my partner Michelle, helping her realise her ambition to improve the quality of life, independence and happiness of our clients in their own homes where they want to be, providing peace of mind for their families at the same time. Equally, I am thrilled to be able to deliver a sought after service in the community where I live and to create immensely rewarding local jobs for local ‘superstars’ to care for our local elderly. We love what we do!
Kate Smith - Business Support Administrator
Hi ! My name is Kate. I’m the youngest person in the company and I’m responsible for supporting the smooth delivery of all aspects of the care services we provide. I’m an organiser and a very ‘can-do’ person and I love to plan and organise our services. You will probably find it’s me who answers the phone when you call and I make sure things ‘happen’ from that point forward. I started with Home Instead as a CAREGiver though quickly realised I would also enjoy working in the busy office environment too. Now I do both. In the Office - I love the work I do and the people I work with whether they are clients, families, Caregivers or Managers – they are all like friends; trustworthy and dependable and fun to be around. I am very hardworking and conscientious which is important to ensure we deliver upon all expectations and promises and that everything is ‘right first time’. I cover all aspects of the business from assisting with recruiting really good Caregivers to coordinating the ‘perfect-matching’ of clients to Caregivers, making sure the right people are in the right place at the right time. As a Caregiver, I take great pleasure in building relationships with my own clients. We have a great rapport and it is very rewarding to know that I ‘make a difference’ directly with our clients as well as when I’m supporting them and others in my office role. Like all employees, managers as well as the owners of Home Instead Cleveland, we all regularly visit clients which keeps us constantly focussed on what it takes to provide the best care possible, day in, day out. Outside of work I enjoy riding my motorbike and doing a lot of work for local charities. I have also worked in Kenya and Tanzania helping provide essential medical equipment for local medical practices and equipment for local schools. This experience helped change my view of the world and made me realise my passion in life is to help and support others. Every day is different and I’m thrilled to be building my career with such a fantastic company.
Our fantastic CAREGivers
Both Gavin and I are proud to be able to offer the very best personalised care provided to all our clients. We are only able to do this because of our fantastic Caregivers who, whilst being extremely loyal, reliable and fun to work with, give such great dedication and genuine care to all our clients.
They all undergo a unique induction training program and receive specialist client training (for example Parkinson’s; Dementia; Alzheimer’s and Diabetes among many other conditions) giving them the right tools they need to provide the best service to their clients.
We like to think we only select the best. Our Caregivers are not generally people who ‘need’ jobs, but people who genuinely want to provide exceptional care, many of whom have found it really rewarding and fulfilling having looked after their own family members and who want to do good for others. In turn we look after our Caregivers well which enables us to depend upon a reliable, dedicated, loyal and very capable team. They love what they do!
Having lost my own mother before her time, I couldn’t’ go back to working in an office as I had done for many years. I needed more out of life. I now provide companionship and help around the home to a really remarkable lady. We really enjoy each other’s company and have visited many places together. We are now true friends and look forward to reminiscing about old times and places we have visited though a photograph diary we have created to help remember great times that are sometimes, sadly forgotten. This is not work, it is a joy for me!
I have always taken great pleasure in ‘being there’ for other people. I have spent many years running youth groups and helping support young carers who, selflessly, give up their childhoods to look after their own family members, often through necessity. I have had, and continue to support family members too who have had significant life traumas all alongside keeping up a full time Managers job in the Health Authority as it once was. Now retired from corporate life, I take great satisfaction in being able to support some great gentlemen rekindle some of the pleasures of life they thought they were slowly losing. Not anymore! Trips out, healthy debates and rediscovering wildlife…..recovering more of the person they once were and the happiness that these activities continue to bring. More clients please!
"Thanks very much for looking after my mum ..... It is so lovely to hear her sounding so happy when you are with her, or have been with her... Best wishes to you"Carole H (200 miles away from Mum!)